General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.


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  1. Debora O.

    In April of 2021 I faxed in the required documents to change my direct deposit and payee information. I called to follow up and I was told that it will be taken care of. I heard nothing back. I refaxed and called on May 1, May 10, October 5 in November 5th along with many calls to my label office. I have all of my fax transmittal confirmations. I was always told someone had the paperwork and it will be taken care of and I never received a call back, update and said she’s still not resolved. I contacted the main social security administration and I was told they couldn’t help me I had to call my local office. I’m really need assistance, not sure where to go from here.

    Reply
    • Vonda

      Hi Debora, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
    • Sharon R.

      Try your local and federal congressional members. It is about time things get fixed!

      Reply
  2. Box B.

    Thank you, this is a great site, it is really useful information.
    Packaging sales company.

    Reply
  3. Mary F.

    Your online info covers income limits based on whether you’ve worked the “entire year” of your Full Retirement Age, and also working “part of the year” of your Full Retirement Age. It also covers drawing benefits “before” your Full Retirement Age, but what it doesn’t address or explain is how to factor your income limits when you plan to work “the full year” prior to turning your Full Retirement Age, yet start benefits within that same year. I need to know specifically how much I can earn Jan-Nov 2021, and in addition, what I can earn in Dec 2021, as I’ll begin drawing benefits Dec 1, 2021. I’ve had it explained 3-4 times on the phone by SSA reps, but not in terms that make 100% sense, in part because they talk so quickly, assuming you’re “getting it.”. A black and white math example would be terrific to actually understand the formula and make it applicable to everyone in my situation. Thank you!

    Reply
    • Vonda

      Hi Mary, thanks for using our blog. If you are under full retirement age for the entire year, then we deduct $1 from benefit payments for every $2 earned above the annual limit. For 2021, that limit is $18,960. There is a special earnings limit rule for those that retire mid-year and have already earned more than the yearly earnings limit. The special rule lets us pay a Social Security check for any whole month your earnings are $1,580 or less and you did not perform substantial services in self-employment, regardless of your yearly earnings.

      The Getting Benefits While Working web page provides more details.

      You may also find our Retirement Earnings Test Calculator helpful.

      Reply
      • Rollin J.

        You know for some people who apply for ssi and or ssdi they say they aren’t supposed to work. Which I understand but how are they supposed to survive go to shelter until they get approved, my state doesn’t offer income of anything at all while awaiting decision from social security. Some states are offering families universal income benefits but those aren’t for single adults.They need to design a working type program especially for individuals who have applied for both to be able to work within a set number of hours until they get approved for social security benefits like unemployment or workmens comp.

        Reply
  4. Janet B.

    Not having in person offices makes it difficult to get anything done; especially when you wait and wait on the phone!

    Reply
    • Vonda

      Hi Janet, thanks for using our blog. We are sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  5. Keanna P.

    Hi, I went into the social security office to change my name on 10/21/21. When should I receive my new social security card/ when will it process so I can complete my name change at the DMV

    Reply
    • Vonda

      Hi Keanna, thanks for reaching out. Please contact your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  6. Anthony J.

    Having receiving only a letter denying my request for a social security card, on the November 2, 2021
    date that I should have received my first of two monthly paper checks, before the activation of my new Direct Express card, Memorandum of Understanding (MOU) not received, the burden of returning to me my > $16,200 life savings and $40 a day witness fees from 24 September 2021 until I have access to my social security income and savings or $250,000 FDIC insurance settlement or greater compensation, so that I can live on the interest of $1 million whereas social security is a failed financial institution, on my account of good work performed running for Public Trustee, without respect, or now that I am in the District of Columbia, any tax-free income or savings wisely and securely dedicated to insulting my intelligence, whatsoever, falls squarely on the <$200 million anti-trust settlement regarding the harmless cancellation of the +/- 14 percent 2020 payroll tax overestimate for the costs of merging hopelessly corrupt Netspend with the Direct Express monopoly.

    Without any Public Trustees, and an embezzled applicant, the Social Security Administration cannot be trusted with the original documents they demand, after initially refusing the in-person office visit so that I could present my credentials to a conventional office, have my life savings returned to me and campaign for Public Trustee at the local DC office, after being closed out the national network during my trip across the country, due to COVID-19. To redress the denial of service in regards to my social security number, evident in the denial of a worthless social security card being used to justify borrowing or theft of valid and expired picture Ids, and the denial of service to my social security number by social security online, and also the fatal flaw in the automated phone reception at Netspend on 24 Sept. the Social Security Administration is fined for Fraud and related activity in connection with identification documents, authentication features, and information 18USC§1028, False statements and concealment of facts in relation to documents required by the Employee Retirement Income Security Act of 1974 18USC§1027 pursuant to Civil Monetary Penalties and Assessments for Title II, VIII and XVI in Sec. 1129 of the Social Security Act (42USC§1320a–8) Pub. L. No. 74-271, 49 Stat. 620 (1935). http://www.title24uscode.org/netspend.pdf

    Reply
    • John W.

      I was receiving social security from 2005 until 2015 2015 I got a letter that stated in November December of 2012 my employer gave me $100 for a bonus or for something I never received checks or check stubs they just went directly in my bank and so I was unable to keep up with my income those two months cost me $43,000 social security took my payments from 2012 to 2015 and are making me pay it back by taking my income tax and threatening to garnish my wages and everything else I’m 54 I’m still disabled that money did not make me not disabled I am still the disabled person I was in 2015 I tried to commit suicide because of this I’m ashamed to say this August 2016 I could tell I was going to lose everything my mom gave me her house when she passed away I lost my house I lost my dogs I lost all my furniture I lost everything I tried to file a expedited reinstatement form but they gave me a caseworker that would not contact me for over a month so the waiver I also filed was 30 days old even though I filed it at the beginning of the month so that meant I was not they knew that they were not going to give me any payments at all because after 30 days that’s what happened if I if they would have accepted my waiver within the first 30 days I would have kept being paid I audio recorded hours and hours of communication with people at the social security they finally told me to stop coming in and to wait until they sent me a letter there was never a letter sent and in 2017 I found out that they closed my case it took them 2 years they said they sent me a letter to go to a judicial hearing which the letter I never received I spoke with the manager on kill avenue it’s in Sherwood Arkansas if anyone can help me please help I spoke with her and asked her why she was denied me due process and she said because I was sent a letter and did not respond which is not true I never received a letter anyway now they want me to pay $43,000 I have $20,000 in student loan debts and I bring home $15,000 a year I live in poverty and I’m in debt for $60,000 thanks to the federal government social security was supposed to help me but all they did was make me deeper in debt and deeper into poverty how ironic and agency that is supposed to help the least of us the people that need the most help and they did this to me and tried to get me to sign a paper or I would pay them back $20 a month when I don’t even know them anything I have talked to hundreds of people that they have gone through the same thing so this is just something that they put us through this is a game that they do to get back I was trying to get off Medicare without only $43,000 I got my nursing license I finished college I did all that while I was on social security so I could have a life in my 40s and 50s but instead of having a wife now they put me in debt and I can’t even be a nurse now because of my knees and my physical and mental disabilities if anybody can help me please my name is John Doolittle I live in North Little Rock Arkansas my telephone number is 501-800-6540

      Reply
  7. Bonny L.

    I am 68 yrs old. I struggle every month with my bills and not enough to pay them.i draw on SS barely enough to do rent of 900. After my phone not anything left. I see people talking about 1500 t0 1700 or more . Wow i would love to have that. I have chronic ostoarthritis and anxiety peptic ulcer and chronic joint pain. I need full medicaid. But I have only limited. I am retired no lifting heavy or a lot of steps. And fall risk.Im worried day to day and my future. I thank God everyday for what you give me monthly. I wish they would pass the stimulus for us. I do have Snap. I could use more do to high prices. Looking forward to the living increase to. Social services paying my electric bill but its about over. That happens only once a year. I share a house with someone who is an alcholholic and works some but he doesnt pay. I have been trying to keep this place. Its my home ive been homeless and this takes that away.price is good for what i have. I have a good landlord. Anyway thank you for your kindness. Take care. I needed someone to understand how i struggle. But I’m a survivor.

    Reply
  8. Anthony R.

    My name is Anthony and I am A US Marine Corps veteran. I was diagnosed with stage 3 colon cancer February 2019. Not soon afterwards I started taking chemotherapy. Upon sharing this with the human resources department at West Central Georgia Regional Hospital, it was discussed with me that they would not be able to allow me to continue to work so I got laid off without pay. I completed this regiment in the spring of last year, allowing me to return.back to work, but earlier this year another Catscan revealed I had stage 4 stomach cancer. Upon expressing this to HR, I again was laid off under FMLA this time. June 2 2021 I received cytoreductive surgery (a fancy name for stomach surgery for cancer.) This has has left me physically disabled to work. I actually applied for ssdi approximately May 2021 but unfortunately I have not had a reasonable or positive response since. As far as I know I have submitted everything asked for, including medical records. I would at least like to know at what status my claim is and if there is anything else I need to. I have had no source of income from that time up to this point, but this does put my living arrangements in jeopardy.

    Reply
    • Vonda

      Hi Anthony, thanks for using our blog. You can call your local Social Security office for an update on your claim. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. 

      Reply
  9. Anthony J.

    The Acting Commissioner has a couple more snail mail days grace period before it will be she charged with stealing my life savings. http://www.title24uscode.org/netspend.pdf

    The Secretary of State is informed that to comply with the Office of Management and Budget direction in the Summary of the President’s Discretionary Funding Request, dated April 9, 2021, the Department of Defense (DoD) is shifting funds that had previously been designated as Global War on Terrorism/Overseas Contingency Operation (OCO) to the base budget; 2USC§901(b) must be repealed pursuant to the Paperwork Reduction Act under 44USC§3508 that would also abolish the terrorist drive for Continuing Disability Reviews.

    Acting Director of the Office of Management and Budget Shalanda Young, on maternity leave with 6 months exclusive breastfeeding duty, and Acting Commissioner of Social Security, are both referred to the Senate for confirmation. Acting Director Young or her temporary replacement Jason Miller will have to produce the repeal of the ONDCP in the Executive Office of the President FY 22. Less than an eight hour job.

    Having been so poorly treated by DC, unless the President nominates me Public Trustee or the agencies pay for my work, I will not conduct another audit of the federal government until after the Appalachian Trail and 2024 election.

    Reply
  10. Miguel P.

    At my age, 76 yrs old and living overseas SSA is the biggest account that ever happens to us epecially with a disabled Adependent that being assisted, autism syndrome disorder( ASD). Thank you SSA and pls keep up the very essence of accronym that it stands for! God Bless us and the staff!

    Reply
    • Michael G.

      Hello😊 this is a very good idea listening to the SSD COMMUNITY. I am greatful 😀as others that we will receive an adjustment to our monthly deposits. I originally planned on having my own income due to my disability. At 68 now ive lost all normalcy in my life since my stroke in Dec 2017. In addition to my disability and sciatica plus the aging pains we all endure. 😟My wife had to quit working to care for me since my stroke. I cannot express into words how devastating its been and pray every night in thanks of living another day. Ive always been treated nicely by SS workers. And am very grateful 👍😀
      I wish you all the best in health
      🇺🇸EXPAT MICHAEL IN THE PHILIPPINES

      Reply

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