General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

Reading Time: 1 Minute

Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.

Did you find this Information helpful?

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Thanks for your feedback!

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About the Author

Kim Baldwin Sparks, Chief Business Officer

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Comments

  1. Brian S.

    Was on hold for thirty minutes… they hung up on me. Was on hold another thirty minutes… they hung up on me. Was on hold for an hour and 15 minutes… they hung up on me. Was on hold another 45 minutes before they finally answered for a 10 minute conversation. When I call other big businesses they offer to call me back in the order I called and it always works. This is way too big of a company to not have up to date technology!

    • Ann C.

      Hi, Brian. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

      • Brian S.

        Thank you for responding. I will give that a try.

  2. Ruth L.

    I got kicked out from the online retirement benefit application because my middle name is a letter and a period. An error message said “A period is not allowed in the name field”. However, the middle name on my social security card is a letter and a period. If I remove the middle name or remove the period in the middle name field, it kicks me out right away with the information like ‘the information entered does match with the social security record’. This problem should be addressed ASAP because it takes around 2 months just for scheduling a phone assistance appointment in this Covid 19 pandemic.

  3. Dennis M.

    Wait time was minimal and the agent was kind and courteous!!

  4. Denise H.

    Hooray!!! Finally after being on hold for 45 minutes… I was transferred to a Social Security Associate named Johnny. He was so professional and calmed my nerves by answering all my questions in regards to my Medicare benefits deduction. It is definately hard to find now a days someone who is an assest to a company but he is definately that. I truly appreciate Johnny’s professionism!!!!

    • Ann C.

      Hi, Denise. Thanks for your feedback! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  5. Leo L.

    After spending 55 minutes waiting to talk to somone I was asked for email address I gave it she never double checked couldnt wait 2 minutes for me to open email guess what never got the form… RUDE RUDE Lady

    • Ann C.

      Hi, Leo. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  6. Heather

    I filled for my son’s SSN number back in july of 2021 I still till this day 1-12-22 have his ssn. I keep calling and calling everyone has been extremely rude not helpful at all. At this point not having his ssn is effecting our life. Can’t get nothing done. Idk what to do at this point.

    • Ann C.

      Hi, Heather. We are sorry to hear about your experience. Please continue to work with your local office. You can ask to speak to a manager on your next call. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  7. Lynda G.

    Please Help me now!!! I requested my social security check to be mailed in December 2021. I normally would received 4th Wednesday 22nd 2021, I haven’t receive. I need my check now, I’ve got bills to pay & food to buy!!!! Help in need check like last week
    My check is almost 2 weeks late!!🤔😡
    I’ve tried calling & only get put on Hold, what does someone have to do to talk/chat to a live person. I have waited over an gour to chat on ohone
    Help me now please. What I’m I suppose to tell creditors ?

    • Ann C.

      Hi, Lynda. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this is resolved soon.

  8. Mark C.

    Been trying for four weeks.Finally got someone . Applying for my military benefits of an extra 100 a month .Person said they would call within 2weeks. Tried making appointment. I’ve been hung up on over a dozen times The person I talked to in lasalle peru hung up on me before all my ?s were answered and was rude.I served my country in the marine corp. This office of government is the worst I ever experienced .The people should be ashamed of them selves for the way we are treated.Im applaud that this kindof treatment goes on!I put in all my life 2 receive benefits that I have coming! Time to clean house and hire people that give a shit!! Sincerely coparal usmc!

  9. Catherine P.

    I have telephone the SSA Office in West Sacramento over 100 times but still have not received a callback. Since I do not drive I am unable to go into the office personally. I need help and do not know how to resolve my simple request.

    • Ann C.

      Hi, Catherine. We are sorry to hear that. Please be aware our call volume is higher than normal. You can also call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. Also, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps.

  10. Ekram H.

    Thank You for this information.
    you can see our video for more information: https://www.youtube.com/watch?v=mTpW28CSO44t=4s

Comments are closed.