General, Online Services

New Online Options to Repay Overpayments

August 26, 2021 • By

Reading Time: 2 Minutes

Last Updated: August 27, 2021

couple viewing information on a laptop togetherWe’re pleased to announce that we’ve expanded the online options for you to repay overpayments. If you have an overpayment debt, you may be eligible to make a full or partial payment using Pay.gov or your bank’s online bill pay option. Pay.gov is a secure online service provided by the Department of the Treasury. Only individuals who are not currently receiving Social Security benefits and Supplemental Security Income payments, but need to pay back an overpayment, may use this service.

Using Pay.gov to Make Your Payment

Our billing notices now include the Pay.gov website information as well as a new Remittance ID. The Remittance ID is a 10-digit alphanumeric number used instead of your Social Security number for online payments.

You can easily make a payment by following these steps:

  • Use the link in your billing notice or visit Treasury’s secure payment site at Pay.gov.
  • Enter “Social Security” in the search box.
  • Click on “Continue” under the Repay Your Social Security Overpayment Online section.
  • Follow the instructions on the following page and click “Continue to the Form.”
  • Enter the Remittance ID number found on your billing notice and repayment amount.
  • Enter your name, address, and phone number in required fields.
  • Follow the remaining prompts to complete your payment.

You will receive an email receipt confirming your payment.

Using Your Bank’s Online Bill Pay Option to Make Your Payment

A second option is to use your bank’s online bill pay feature. You can repay an overpayment debt and have it applied to your overpayment balance the next day. Only individuals who are not currently receiving Social Security benefits or Supplemental Security Income payments, but need to pay back an overpayment, may use this service.

You can conveniently make a payment using this option by following these steps:

  • Use your bank or financial institution’s online bill pay option and search for “Social Security Administration” as the Payee.
  • Enter the Remittance ID number found on your billing notice as your “Account Number” and your mailing address.
  • Enter the desired repayment amount and indicate whether you would like it to be a recurring payment.
  • Follow the remaining prompts to complete your payment.

These new payment options provide secure and convenient online ways to meet your needs. You can learn more on our Pay an Overpayment page. Please share this information with your friends and family—and post it on social media.


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

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    SOCIAL SECURITY OFFICE-I RECOMMEND THAT YOUR STAFF WRITE LETTER STATEMENT SAYING YOUR SOCIAL SECURITY IS ABOVE $1300.00 DOLLARS A MONTH AND SSI OFFICE IS WRITEING THIS LETTER TO INFORM YOU THAT WE WILL ONLY BE SENDING YOU ALL $800.00 DOLLARS A MONTH AS A PAYMENT TO YOU FOR YOUR SOCIAL SECURITY MONEY INSTEAD OF THE $1300.00 DOLLARS ELIGIBLE FOR DUE TO SO MANY IN NEED OF BEING ON SOC. SEC. AS DISABLED OR AS A RETIRED PERSON OR SENIOR PERSON THEREFORE, OUR RECORDS WILL SHOW YOU ARE ELIGIBLE FOR $1300.00 BUT WILL RECEIVE ONLY $800.00 A MONTH AS A MONTHLY PAYMENT TO TRY TO MAKE THE BUDGET GO AROUND TO ALL THOSE IN NEED OF SERVICES (THE REASON FOR THIS REQUEST IS BECAUSE I READ THE NEWSPAPER ARTICLE ON HOW A WOMAN WANTS TO GET HERE HUSBANDS BENEFITS WHO HAS DIED ALONG WITH HERS SENSE THEY BOTH WORKED AND SHE CLAIMED HERS ALONE SHOULD BE 1800.00 A MONTH AND THEN ON TOP OF THAT SHE WANTS TO COLLECT HER DEAD HUSBANDS MONEY ALSO WHICH MEANS SHE WOULD GET MORE THEN THAT EVEN BUT I THINK THERE MAY BE A MISUNDERSTANDING AND ERROR BY HER AND THAT THE 1800.00 MEANS BOTH HER AND HER HUSBANDS NOT JUST HERS) BUT REGARDLESS OF THAT I THINK A LETTER TO SOC. SEC. CLIENTS ON RETIREMENT OR ON AS SENIORS OR DISABLED THAT CHANGES SHOULD BE MADE AND AMOUNT DROPPED IF THEY GET MORE THEN 1300.00 DOLLARS AND SHOULD BE DROPPED TO 800.00 INSTEAD AND LETTER SENT OUT THAT SOCIAL SECURITY OFFICE IS GOING TO SENT OUT ONLY A CHECK FOR 800.00 DOLLARS AS A PAYMENT TO YOU INSTEAD OF THE 1300.00 OR ABOVE THAT YOUR ELIGIBLE FOR TO MAKE THE BUDGET GO AROUND SENSE THERE IS SO MANY PEOPLE IN NEED OF SOC SEC CHECKS HELP
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  6. Brian T.

    Like another person has commented, we received two overpayment forms, but there is no “remittance id”, or anything that on the form that states one can make payments online as the online form indicates. I suspect we were sent older forms instead of newer ones. How can we get remittance ids in these situations so we can pay online?

    Please don’t send a response that I can simply pay online, I need the remittance id in order to do so.

    • Vonda

      Hi Brian, thanks for using our blog. Only people who are not currently receiving benefits can use this service. Our billing notices, not our forms, will include the remittance ID number and the repayment amount. Check out our “Pay an Overpayment” web page for more information on using the pay.gov website. 

      If you need additional assistance, you can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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  8. Fran E.

    My repayment notice does not include a “remittance number.”
    Reached out to several Social Security entities, but to no avail. How can I get a this number in order to use pay.gov?

    • Patty

      Hi Fran.  Thank you for your question. Check out our “Pay an Overpayment” web page for information on using the pay.gov website.  Pay.gov is a secure online service provided by the Department of the Treasury.  Only people who are not currently receiving benefits can use this service. Our billing notices include the remittance ID number and the repayment amount. If you need further assistance, please contact your local Social Security office.  Thanks.

      • dave p.

        how about an ez way to report social security works scamming the system? They eeither lie and make up income that does not exist to constatly ding a persons monthly income? i understand what a REAL Overpayment is but i have successfully fought about 12 fake ones aimed at my wife. Just sent an argument for the latest one and now? they hold the letter for over 2 weeks then mail it. no way to respond within 10 days that way and gee, nobody wants to hear this claim for fraud. you only want fraud about disabled cheating thee system. Not an actual social security worker using hate or sexist reasons to constantly attack the same disabled person?

        • Patty

          Hi Dave. We are sorry to hear about your experience. It is against Social Security Administration (SSA) policy for a program conducted by SSA to discriminate against you based on any of the following reasons: race, color, national origin (including limited English proficiency), religion, sex  (including sexual orientation and gender identity), disability, age, and parental status. If you believe you have experienced discrimination and wish to file a discrimination complaint about a program or activity conducted by SSA, you may file a complaint.  

          You can download the complaint form which includes instructions on how and where to file the form by mail, fax, or email. If you need assistance filing your complaint, you may call us at 866-574-0374.

          You also have the option to submit feedback by visiting our Contact Social Security page.  Once there, select the “Email Us” link.  This will take you to the “email a Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion.  We hope this helps.

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