COVID-19, Online Services

Important Information About Reaching Social Security During the COVID-19 Pandemic

July 30, 2020 • By

Reading Time: 1 Minute

Last Updated: March 17, 2021

During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator.

We offer many secure and convenient online services, where you can:

 

  • Apply for Retirement, Disability, and Medicare benefits.
  • Check the status of an application or appeal.
  • Request a replacement Social Security card (in most areas).
  • Print a benefit verification letter and much more.

Although you can do most of your business with us online, we know that service channel isn’t right for everyone.  You can still count on us by phone.  If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.

If you need help, please don’t wait until we can see you in person.  Call us now and get the help you need.  We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.

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About the Author

Mike Korbey, Deputy Commissioner for Communications

Mike Korbey, Deputy Commissioner for Communications

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Comments

  1. Shirley E.

    A face to face meeting is needed !

    • A.C.

      Hi, Shirley. Please call your local office to see if an in-office appointment is necessary and possible. Look for the general inquiry telephone number under “Show Additional Office Information.” Thanks!

  2. John W.

    Need to get a replacement social security card.

  3. Sandra c.

    I was suppose to sign for social security in March when the pandemic hit, Iam 70 , I live in Shelby twp, Michigan, still woundering what I should do next, please if you can advice me

    • V.V.

      Hi Sandra, thanks for using our blog. You can apply for your retirement benefits online. If you are unable or do not want to apply for benefits online, you can schedule an appointment by calling us at 1-800-772-1213 or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  4. William E.

    My wife and I are about to reach age 65, we would like to get an in person council with a SS representative, to figure out our benefits. We will not put any information on the Internet, or apply thru your website,
    We live in the Waynesville, Missouri area.

    Thank you for your assistance

    • V.V.

      Hi William, thanks for using our blog. We recommend that you and your wife check out our Retirement Planner. It will help you better understand the program, the application process, and the online tools and resources available to you. If you still have questions, you can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  5. Kim K.

    I spoke with Carol, in your Portland, OR. office regarding an over payment,she made arrangements for me to make payments and still receive a partial payment each month, however looking at my account on your web site I see no arrangement and no benefit payment coming in Sept. can you please review this,,I will need my payment.
    Thank you

    • V.V.

      Hi Kim, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  6. Jill N.

    My daughter turns 18 in November but doesn’t graduate until June 2021. I never received a form to fill out to state that she is still in school. She receives money because her father is disabled. How do I prevent her from losing her benefits?

    • V.V.

      Hi Jill, thanks for using our blog. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  7. Lela M.

    I keep getting calls telling me that a lawsuit is being filed against me for fraudulent activity on me social security card. The caller number is 918-671-1494.
    Please call me regarding this matter.
    Thank you

    • V.V.

      Thanks for letting us know, Lela. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.

      If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.

  8. Calvin B.

    have my check went out

  9. Karla S.

    I turned 65 July 6th. Is there an extended deadline to sign up for Medicare and if so can it be done on line.?

    • V.V.

      Hi Karla, thank you for using our blog. Generally, individuals receiving Social Security benefits are automatically enrolled in Medicare Parts A and B. If you are at least 64 years and 9 months old and aren’t receiving Social Security benefits, you can apply for Medicare A and B online.

      The initial enrollment period for Medicare is three months before the month you turn 65, includes the month you turn 65, and ends three months after the month you turn 65. Check out our Medicare publication for more details.

  10. Shari

    We are trying to get a replacement ss card for a friend’s 16-year-old daughter. It is telling us that he has to send in his *actual* license for proof that he is who he says he is. That isn’t possible, because then he wouldn’t be able to drive without it. Thoughts?

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