COVID-19, Social Security Number and Card

Replacement or Corrected Social Security Cards during the COVID-19 Pandemic

March 23, 2021 • By

Last Updated: April 5, 2021

A hand holding a Social Security CardSocial Security offices are currently open only for in-person appointments for limited, critical situations, depending upon local office conditions. However, you can continue to apply for a replacement Social Security card online and by mail.

Before requesting a replacement card, please remember that you might not need the physical card. Most of the time, simply knowing your Social Security number is enough.

If you have a critical situation that requires you to have a physical card and you cannot apply by mail or online, you should call your local Social Security office. Please visit our Coronavirus (COVID-19) Updates page for more information.

Applying Online

If you don’t need any changes to your Social Security Number record (such as a name or date of birth change), applying for a replacement card online is your most convenient option. You don’t need to mail proof or visit an office.

You can use our online application if you are an adult, have a State-issued drivers’ license or non-driver identification card, and live in the District of Columbia or one of the 45 States that verifies State-issued documents for us. All you need to do is create a my Social Security account to access and complete the online application.

If you live in one of the five States that do not participate—Minnesota, Nevada, New Hampshire, Oklahoma, and West Virginia—know that we are working hard to bring this service to you as soon as possible.

Applying by Mail

We require proof of your identity with your replacement card application, usually a State-issued drivers’ license or non-driver identification card, or U.S. passport. We call these documents “primary” identity proofs. We understand mailing primary identity proofs with your replacement card application can be challenging. To help, we are temporarily expanding our policy to accept alternative identity documents—or what we call “secondary proofs”—when you cannot mail primary proof.

Acceptable secondary proofs include, but are not limited to:

  • Employee identification card.
  • School identification card.
  • Health insurance card (not a Medicare card).
  • U.S. military identification card.

These proofs must be current (not expired), show your name and identifying information (such as your date of birth or age), and be an original or a certified copy.

If you need to change your name, when you mail your replacement card application, you will need to submit proof of identity plus proof of the name change. The proof of identity can be primary or secondary proof. Proof of the name change could be a marriage certificate, divorce decree, Certificate of Naturalization showing the new name, or a court order approving the name change.

You may be able to submit one document to serve as proof of your name change and identity. For example, you may submit a marriage certificate as proof of name change and identity if the certificate shows the marriage occurred within the prior two years and:

  • Includes your prior name.
  • Includes your age, birth date or parents’ names.
  • This information matches your Social Security Number record.

We will return any documents you send us.


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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

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  1. Dana

    Hi. I sent in all the documents for myself and my two children for replacement Social Security cards I got the passports birth certificates and my drivers license back but I did not get Social Security cards there’s no other correspondence should I be expecting the cards to be coming in the next few days

    Reply
    • Patty

      Hi Dana, thanks for using our blog. The Social Security card will be mailed separately. Typically, after we receive the application and verify the documents, you can expect to receive the card within 10 – 14 business days. If you would like to find out the status of your card, please call your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  2. Monic

    I am trying to get a replacement card for my son who is trying to get his drivers permit. I have called the 1800 # to speak with a rep to make an appt. He only has a certain amount of time to complete this task before I have to pay for schooling again. The phone hangs up after 15-25 minutes of waiting to speak with a rep.

    Reply
    • Patty

      Hi Monic. Thanks for using our blog. To get a replacement card for your son, you will need to complete and mail an application with proof of identity for yourself and your son. The good news is that we have temporarily expanded our policy to accept secondary identity documents. For more information please visit: Learn what documents you will need to get a Social Security Card . Check out our Frequently Asked Questions web page for the application and your local Social Security Office address.  We hope this helps!

      Reply
  3. Akif

    Hello
    Im sending my orginal passport to social security office to get new number card im new immigrants to usa and the ssa employee told me to do that and when calling the office after 3 weeks the employee told me i don’t need to send my passport how i can return my passport ? Where is it ?

    Reply
    • Vonda

      Hi Akif, thanks for using our blog. Please contact your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.  Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply

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