COVID-19, Online Services

Important Information About Reaching Social Security During the COVID-19 Pandemic

July 30, 2020 • By

Reading Time: 1 Minute

Last Updated: March 17, 2021

During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator.

We offer many secure and convenient online services, where you can:

 

  • Apply for Retirement, Disability, and Medicare benefits.
  • Check the status of an application or appeal.
  • Request a replacement Social Security card (in most areas).
  • Print a benefit verification letter and much more.

Although you can do most of your business with us online, we know that service channel isn’t right for everyone.  You can still count on us by phone.  If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.

If you need help, please don’t wait until we can see you in person.  Call us now and get the help you need.  We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.

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About the Author

Mike Korbey, Deputy Commissioner for Communications

Mike Korbey, Deputy Commissioner for Communications

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Comments

  1. Monique R.

    Good morning please can help us my daughter mikayla Gordon payment as stop on i as nothing to give she as school we’ll be reopened please tell us what farm to fill out for she to get her pay ment to start back please on thank you

    • V.V.

      Hi Monique, thanks for using our blog. Please contact your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  2. Lorraine O.

    Per IRS, we did not get a Stimulus check because someone claimed my husband and me as DEPENDENTS on their tax returns! IdentityTheft! Now we don’t know if the second round of checks will be taken as well! Trying to be patient with IRS. But, we are now facing a new worry!
    Will our monthly Social Security checks be affected? PLEASE help us!
    Call me at 5086659763, please!

    • V.V.

      Hi Lorraine. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  3. Claudiane Z.

    Good morning
    I hope everything is going well with you and your family
    Can you help me to know how may I apply for my social security card
    Here in Orlando Florida
    I need to do that but the office is close then I don’t how may I do that.

    best regards

    • V.V.

      Hi Claudiane, thanks for using our blog. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, you may be able to apply online. Check out our Frequently Asked Questions web page for details on how to apply for a replacement Social Security card. If you cannot request a replacement card online, call your local office and request that we mail you an SSN printout instead of a replacement Social Security card. We are unable to process replacement Social Security card requests by phone at this time.

  4. Lentean m.

    Do I have part A already ?
    Do I apply for part B after my Birthdate ?

  5. Lentean m.

    Do I part A already ?
    Do I apply for part B after my Birthdate ?

    • V.V.

      Hi Lentean, thanks for using our blog. Check out our Frequently Asked Questions web page for details on signing up for Medicare. We hope this is helpful!

  6. Katherine C.

    Awful, too long on hold and the online site could not help.

    Why don’t I ever get a yearly cost of living announcement???

  7. Maria d.

    hola soy Maria de la luz,yo viajo cada 6 meses y por lo de la contingencia no puedo,quisiera saber si eso afecta mi apoyo,y si tienen una fecha para abrir las oficinas ya yo me encuentro en otro pais,gracias espero su respuesta

  8. Maria d.

    hola buenas tardes,yo viajo cada 6 meses y por la contingencia,pues no puedo.quisiera saber si hay una fecha para abrir sus oficinas.y si esto puede afectar mi ayuda,ya que yo me encuentroen otro pais,gracias espero su respuesta.

  9. tony

    My friend is scared to go back to work because he is afraid of getting COVID-19. They won’t pay him unemployment. Can he get Social Security disability for anxiety or agoraphobia?

    • V.V.

      Hi Tony. We pay disability benefits through two programs: the Social Security Disability Insurance program (SSDI) and the Supplemental Security Income (SSI) program. To qualify for SSDI benefits, you must have worked long enough and recently enough in jobs covered by Social Security (usually within the last 10 years). The (SSI) program is a needs based program that gives cash assistance to disabled individuals with limited income and resources. We pay disability benefits to people who are unable to work because of a medical condition that is expected to last one year or more or to end in death. If your friend thinks he may be eligible to receive disability benefits and would like to apply, he can use our online application.

  10. Christine R.

    I am 64 yrs old receiving survivors benefits. I want to retire from my stressful job at a pharmacy. Should I file for benefits as a spouse (he earned more) or do I continue as a survivor? How can I know which is more? I have 2 adult disabled children receiving benefits. I need to know how much I can plan on.

    • V.V.

      Hi Christine, thanks for using our blog. For your security, we do not have access to private information in this venue. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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