107 thoughts on “10 Handy Ways to Use Social Security Online

    • Thank you for your question, Linda. We do not have access to personal information, therefore, we do not do direct messaging in this venue.
      In most cases, once your application for retirement benefits is submitted electronically, you’re done. There are no forms to sign and usually no documentation is required. Once we receive your application, we’ll review it. After the review, we will contact you if we need more information or if we need to see your documents.
      Just a reminder – please be cautious about posting personal information on social media and communicating personal information via email. We hope this helps!

  1. TO WHOM IT MAY CONCERN.
    I Yvonne Alexander would like to know why I can’t get S. S. I I did work plenty of jobs. Every since I was 14 years old I had a job.

    • Asking a specific question in social media will never get you an answer since you can not and should not post personal data. If you applied for social security, you received a letter as to why you were not approved and you received your appeal rights. If you can not read ask a friend to help you.

  2. How long before Ryan kills social security.
    1. Independent elections – dead
    2. Ethical standards – dead
    3. Honesty and truth in government – dead
    4. Respect toward women – dead
    5. Respect of allies – dead
    6. Medical care for all – dead
    7. Fair taxes – dead
    8. Internet – dead
    9. Evironment – dead
    10. Education – dead

  3. I APPLIED FOR MEDICARE PLUS CARD AT LEAST FOUR TIMES. I NOW HAVE 5 LETTERS SAYING WE ARE TRYING TO REACH YOU ETC TC AND A CARD NEVER COMES HELP

    • Hi Leigh, please contact Medicare to assist you with health plans issues. Call 1-800-MEDICARE (1-800-633-4227) TTY users should call 1-877-486-2048. Thanks.

  4. WHERE IS MY MEDICARE PLUS CARD,
    THIS HAS GONE ON FOR FOUR MONTHS WITH LETTERS BACK AND FORTH AND NO CARD YET I DO QUALIFY I AM ON MEDICARE AND AM 92 AND IT WORKS OUT OK

  5. I started receiving my monthly SSDI payments August 2017 and was supposed to get my lump sum from 6 years of fighting for and appeals for disability and still have NOTHING!!!! I would really appreciate someone getting back to me some how since I cannot get thru to anyone on the phone and my lawyers letters go unanswered!!! I would say I have been very patient up unto this point. We need a new roof on our house, our garage, we have mold in our bathroom, and are behind on some bills and a lot of our upkeep on our house. I need this to get resolved as quickly as possible and am begging you to do something. 717-951-9253, 520 Hemlock Circle Lititz PA17543. Thank you

    • We apologize for the delay, Kristine. We have referred your complaint to our Field Operations Staff for follow up and to take corrective action as necessary. We appreciate your feedback, and thank you for bringing this to our attention.

  6. I wanted to file a claim, for an individual who passed away and I have to stop his S S Benefits.
    I called the phone # and they said, I had a 55 minute wait.
    Like you, my time is valuable and I am not waiting 55 minutes..
    I am the executor of the will …
    The deceased is Johann Bachner; passed away 12/06/2017
    You can reach me ( George W. Kauffman) at 585 943 8185 or georgek@frontiernet.net
    Please advise

    • Call 800-7721213 and ask them. We can’t help you on a social site or go in to the local office. Take a copy of the death certificate in to the bank where he had direct deposit. There are a lot of ways to cut off payment. By the way, any next of kin can do the same thing, you don’t have to use up your valuable time.

      • yeah here’s an option for you go to the local office and get in line! as of course there is no phone, only the 800 line! or you can hold the hour or longer as i am doing and than be told you have reached the wrong dept, and click start all over..,.i am so proud to pay these govt pensions as i send in my quarterly taxes.

        • Hi Marlene, we’re sorry that you had difficulty reaching someone by phone. Sometimes, we experience higher than normal call volume. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
          Remember, many services, including applying for retirement, disability and Medicare benefits, requesting a replacement Medicare card, or reporting a change of address are conveniently available anytime at our website. When you use your personal my Social Security account, you can click on “Ask a Question” or “Talk to an Expert” for a call back. We hope you try us again, thanks!

    • Thank you for contacting us, George. For security reasons, we do not have access to personal information, therefore, we do not do direct messaging in this venue.
      Unfortunately, you cannot report a death or apply for survivors’ benefits online. In most cases, the funeral home will report the person’s death to Social Security.
      If you call our toll-free number at 1-800-772-1213 for assistance, you will generally have a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Or you can contact the local Social Security office directly.
      Just a reminder – please be cautious about posting personal information on social media and communicating personal information via email.

  7. how much actual money will i get on this raise i get 1485 amonth i am 81 years old the last little raise i got no increase it went to medicare is this the same with this raise what will my actual check be

    • Call 800-7721213 and ask them. We can’t help you on a social site. Also, in a few days you’ll get a letter from SSA explaining the changes. Have a little patience.

    • Hi Eleanor. The cost-of-living adjustment (COLA) notices for 2018 are mailed during the month of December. You can call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

    • Hi Randy. The Social Security Administration is committed to protect the public’s information. We can assure you that using our “.gov “ site and our online services is safe and secure. All of our online applications use an identity verification process to protect the privacy of your identity and your Social Security information. We encourage you to create a personal my Social Security account to review your earnings record and get an estimate of your future benefits. Thanks!

  8. Help not a complaint! On 2016 MAGI$ 356779. IRMAA Part D an B the deduction was figured on the MAX $320000 for 2018 monthly benefits for my wife and myself filing jointly. I understand! We had a one time ONLY sell of farmland that had been in the family 35 years. Form4797 amt. $152319. This caused our SS to go downed. The local office said could not help. Is there anything that provides further review.
    Thank You
    Did not know where to turn.

    • Hello Carol, you may be able to receive benefits on your ex-spouse’s record at age 62 if:
      • You were married to your ex-spouse for at least 10 years;
      • You are unmarried;
      • Your ex-spouse is entitled to Social Security retirement or disability benefits and,
      • The benefit you are entitled to receive based on your own work is less than the benefit you would receive based on your ex-spouse’s work.
      If you’re eligible and qualify for benefits, you can apply online. For more information, please visit our Retirement Planner: If You Are Divorced. Thanks!

    • Hi Nolan. Unfortunately, but for your security, we do not have access to personal information in this venue. For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad.
      Please keep in mind that all Social Security beneficiaries living outside the U.S. are required to report their change of address, even if we are sending their payments to a bank or other financial institution. We hope this information helps.

  9. I try to remove my son as my benifits because he run away from home, I wrote the social security and no reply it seems like nothing to them again I try to remove my son as my dependent and he is 17 years old and soon be 18 years old so I need to know if I can stop the benifits he getting,

    • Thank you for contacting us, Robert. You need to speak with a Social Security representative. Please call our toll free number at 1-800-772-1213, Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will experience a shorter wait-time if you call later in the week. Thanks.

  10. I went on long term disability at age 45 through my job they have private ins also with 300 employers I worked 16 years at another factory nrfore that one andu met was 600 and700 a week and at the ins I went on disability at I was getting19 a hour with almost 30 hours mandatory some years so ss never went by highest five years and no numbers are right job said would give 60
    Percent check make up difference or own tally if if getting ssdi but not getting ssdi only ssd so I’m getting 386 from job instead of 60 percent of 50000 crazy they including the first year ss of 1376 that’s what live off husband didn’t work not one penny made take Medicare primary pay ins husband 200 month me ons86 Medicare 100

    • Thank you for your question, Nancy. Disability Benefits are paid to people who are unable to work because of a medical condition that is expected to last one year or more or to result in death. If you think you are disabled under our rules, you can apply for disability benefits online. Please see our listing of impairments, and visit our “Frequently Asked Questions” web page on disability for more information. Please call us at 1-800-772-1213 Monday through Friday, between 7 a.m. to 7 p.m. Or contact your local office for further assistance.

  11. This new on-line format is not helpful. I could not find the formula that I previously could find which enabled me to calculate how much I would receive in benefits if I stop working (retire) at age 62, but wait to take my SS benefits until I reach my full retirement age of 66 and 4 months. How do I find that formula on your new on-line website? And, why has it been and why does it remain SO difficult to find this information? Is the fed govt forcing us to take SS at age 62 out of sheer frustration?

  12. And, has it occurred to you that everyone who has commented above (including me) was completely unaware that they were communicating with THE WORLD. I thought you were allowing me to send a message to you, and you alone. I was expecting a personal response. Fortunately, I have not shared any personal information (current age, address, DOB, SS#, anticipated benefits). You should be mindful of this, and advise folks to be discreet BEFORE communicating with you by this manner. NOTE: I send electronic messages to Pres. Trump. He/his staff, have been very responsive. I’ll share my comments with him about this site.

    • Hi Tracey. You can use one of our benefit Calculators. Which calculator you choose depends on what you want do. In your case you may need to use our Early or Late Retirement Calculator.
      Our blog — Social Security Matters — gives readers information about a variety of topics, including our programs, online services, current events, and human-interest stories, usually in greater detail than typically shared on our other social media platforms.
      We do not have access to personal information, therefore, we do not do direct messaging in this venue. As a norm, we often remind our readers to be cautious about posting personal information on any social media channel and communicating personal information via email. We appreciate your feedback and thank you for supporting our blog.

    • Just thought would mention that the subject about putting personal info on this social venue is not good idea and they also mention that they do not have access o your personal info and then direct people to contact the SSA they even say they do not respond to the person privately. It was these comments that saved me from putting my info and just calling the SSA.
      Thanks

  13. Good Evening,
    I have applied for Disability 2015. I had my hearing on August 28th, 2017 in Washington County, Maryland. I was told that I would hear or have a decision within 30-60 days. I have not heard anything as of yet. I am wondering what is possibly may be going on with my case. I call the number for the Social Security Administration and however, all I hear is they still have not made a decision as of yet. I am tired of calling and trying to speak with someone and hearing “Oh, they have not made a decision as of yet”. How long does it really take? It’s almost the first of the year and everyday I am expecting a phone call or letter; and I hear nothing. I even tried to reach someone with the Office of Administrative Hearings and was referred back to the main number for the Social Security Administration. I am a very sick person dealing with heart issues. And I have no income for myself. I would like to know what’s going on.

  14. If you are granted SSDI in another state, and then move to Florida, can you lose Social Security benefits in Florida? Does Florida have different rules for SSDI (from other states)? Has Florida’s SSDI benefits changed and/or are they different from other states? Are mental health issues acceptable reason to receive SSDI benefits (if all requirements for receiving SSDI benefits are met and earned)?

    • Hi Linda! You can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Keep in mind that many of our services are conveniently available anytime at our website. We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more. Thanks.

  15. Trying to reapply for SSI, and can’t get through to anyone. Had SSI an they took it away in fall of 2015 I think. I was born with Epilepsy and have been having seizures for over 30 yrs. Social Security retired my Dad in 2016 an told him if I was disabled before age of 22, I qualified. My Attorney told me to reapply because you denied benefits lastime. I am seeing my doctors at U of M Hospital an also Neurologist in Bay City MI. I’m giving you my dad’s Email because I don’t have one. Really need some help with this, I’m still having seizures an unable to work. Please answer me back or send out paperwork so I can reapply. Don Putansu is my name, address is 8667 5th St, Vestaburg MI 48891. Phone number is 989 – 817 -2406.

    • Hi Don, you can now file for Supplemental Security Income (SSI) online. When calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email. Thanks.

    • Hi Chris, we currently do not have an online appointment scheduler. However, many of our services are conveniently available anytime at our website. We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more. Thanks!

  16. I was granted benefits starting in September, with the first payment in October. However, the system will not accept any changes to either address or bank info. I’ve went into our local social security office twice, going in again today, but it’s been three months and they say they have a known system problem with some people not being able to update address or bank info. It’s not been 3 months and I would like to know if there is a special help department that I can contact. No one seems to be able to help other than say, “Sorry”. Thank you,

    • Hello Terry. If you are having difficulties with your personal my Social Security account, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks!

      • I ended up going into our local office after waiting for an hour on the phone and not getting anybody. The good news is that the guy I talked to there pulled up my account and right away saw that I had not been getting payments for several months. He got his supervisor involved, and he/she was going to personally talk to the computer folks and get the system fixed. In additional, they issued a ‘critical’ payment since no payments have been going through for almost 3 months. This is going to take a ton of pressure off me and I’m glad I went into the office and found someone who listened to me and didn’t tell me to just wait longer. Thank goodness I was able to get that type of help today.

        • Hi Terry. We’re pleased we were able to help. Your thoughts are important to us and we’re pleased when feedback is positive. Thank you for sharing!

  17. My Social Security checks have had the same net amount for 2015,2016,2017 and 2018,even though the gross amount before deductions was incrementally increased. The two middle years showed no increase but 2015 claimed a 1.7% and 2018 claimed a 2.0% 1ncrease,yet 2018 shows NO increase. I tried to call but had to leave after 40 minutes on hold. Please respond.

    • Hello Dominick. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume.
      Unfortunately, but for security reasons, we do not have access to personal records in this blog. One of our representatives can provide an explanation and answer your questions about this matter. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks.

  18. I have a question. My brother who is 25 years old and is recovering from a Traumatic Brain Injury. It happened in April 2016 was hospitalized for 4 months. Case worker applied for Disability For SSI and has been getting it for a year and half. Wondering if there was anything that helps with the Caregiver who myself is home with him all the time helping. That’s all I’m asking for thank you

  19. Dear Social security,
    Let me know How can I do transfer my SSA benefit from this Accoun t to another Account.
    Thank you.

    Sincerely.

  20. The 2% raise we supposedly got has left me with less money. It was my understanding that medicare would be raised to $109 instead $125. My gross check is only $965 and with the 2018 income my net amount is only $819.60. It was hard enough to live on $823 before. I am 82 years old and on no medication thank God. I worked all my life too and when my husband passed I lost the social security I had paid in. Please inform me why I am paying $125 for medicare.

    • Unfortunately, but for security reasons, we do not have access to personal records in this blog. You can call our toll free number at 1-800-772-1213 and ask one of our agents to assist you. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. For information on Medicare Part B premiums, see “Medicare 2017 & 2018 costs at a glance“.
      Also, please visit the Medicare website to learn about programs available to assist people with low income to pay for Medicare expenses. Many states also have programs to help with Medicare payments. You can find out about them by calling your State Medical Assistance Office. To get the local phone number, call the Centers for Medicare & Medicaid Services at 1-800-633-4227 (TTY, 1-877-486-2048). Thanks!

  21. Yes, I am receiving benefits for my child on behalf of her deceased father. I did remarry, and changed my name with the Social Security office, and got my new card, but her benefit letters are still addressed with my former last name. What do I need to do?

    • We are sorry for your loss. Typically, the funeral director notifies us of an individual’s passing by sending the deceased person’s death certificate to their local Social Security office. However, you may report the death of your father by submitting his death certificate to your local Social Security office. When calling our toll free number at 1-800-772-1213 for assistance, you will generally have a shorter wait time if you call later in the week. Representatives are available between 7 a.m. and 7 p.m., Monday through Friday.

  22. How do I get a proof of income letter for my Social Security income for 2017carlmehalic53@gmail.com on said:

    How do I get a proof of income letter for my Social Security income for 2017

  23. I have been trying to get into my account and I have forgotten password and other information. my email has change and I don’t see anywhere to make change so I can get a temp. password. Below Is new email address.

    • You can speak to a Social Security representative for help with a my Social Security account between the hours of 7 a.m. and 12 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12 midnight (Eastern Time).
      TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.: 1-800-325-0778

    • Hi Robin, the Supplemental Security Income (SSI) program is a needs based program that gives cash assistance to people with limited income and resources who are age 65 or older, blind or disabled.
      To see if you’re eligible and to speak to one of our agents, you can call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  24. WHAT DO I HAVE TO DO TO GET AN ANSWER TO MY QUESTION?
    I ASKED AND ASKED,BUT NO ONE EVER SEEMS TO ANSWER ME?
    I WOULD LIKE TO KNOW, WHY DOES SSI TAKE $139.00 OUT OF MY CHECK EACH AND EVERY MONTH, WHEN THEY HAVE NEVER PAID FOR ANY OF MY HEALTH CARE?

  25. I stopped receiving my social security since February 2018, please advise how I can get help on line.

    Eric Woon Kuen Lee

    • Hello Eric. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

  26. I have changed bank, I want my social security check to be deposited into my new Bank, South Carolina Federal Credit Union from Wells Fargo. Why can’t I do this online?

  27. I’ve tried and tried to get on-line with Social Security, but to no avail. I get a notice that they want me to go paperless, NO CAN DO!! IT WON’T LET ME!!!
    Then I tried to call someone and try to get help, NOPE, nothing there either. So I guess I will waste earthly resources and have them send me a tree every three months. I think this whole thing is a scam.
    It’s pretty bad when you can’t even get the right department while on the phone. Transffered 3 or 4 times and then “CLICK”. All done! Well as for me….all done as well.
    Just a bunch of lying government workers who don’t do their job.

    • We’re sorry that you’re having these difficulties. If you are still having trouble creating or accessing your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213, Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”, or
      contact your local Social Security office. Thanks!

  28. How do I change my address? Also my last name will be changing soon through a divorce. How do I do that?

    • Hello Christine, if you get Social Security benefits or are enrolled in Medicare, you can change your address online by using a my Social Security account. Also, if you receive benefits, you are required to report a change in marital status.
      Of course we can update your records and even process a request for a replacement Social Security card, at your local Social Security office. To learn more on the process and what documents you will need to get a card, please visit our “Social Security Number and Card” web page.
      Please call our toll free number at 1-800-772-1213 for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  29. Need papers so I can switch name from married to maiden. Got a divorce. Phone number 715-898-1673. Mailing address is 509 West Arnold Street Marshfield WI, 54449

    • Hi, Margaret. In order to change your name on your Social Security card, you must show us a document that proves your legal name change. If the document you provide as evidence of a legal name change does not give us enough information to identify you in our records, you must show us an identity document in your old name (as shown in our records). It is the identity document (also known as your ID) that we will accept if it has expired, however, we still will need to see proof (legal document) of the name change. We offer the option to mail your completed application with original or certified documents to your local Social Security office. Visit our Frequently Asked Questions for more information and to determine which documents you may need. Or, you can go to your local office to make the changes. Just a reminder – please be cautious about posting personal information on social media. We hope this helps!

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