Comments

1. Jack

   April 1, 2020 1:06PM

   On 2 occasions over 2 days I’ve been locked out of trying to open a My Account because the system appears to claim I am not me.
   I see similar issues posted above.
   These coronavirus times are difficult and need to apply for my social security to get by. Little things like rent and food.
   Your offices are closed and your on-line system is a failure.
   Need suggestions as to how to apply for my ss if the system has locked me out and your offices are closed until who knows when.

   • 

     Vonda V.

     April 1, 2020 3:07PM

     Hi Jack. We are sorry to hear about the difficulties you are having in creating a my Social Security account.

     Even though you are unable to create a my Social Security account, you may still file for benefits online. You can apply online for retirement benefits if you:
     •are at least 61 years and 9 months old;
     •are not currently receiving benefits on your own Social Security record;
     •have not already applied for retirement benefits; and
     •want your benefits to start no more than 4 months in the future. (We cannot process your application if you apply for benefits more than 4 months in advance.)

2. kimberly a.

   March 31, 2020 7:46PM

   iam not able to open my security acct.i need help please my number Is 5416710608 I have two changes I want to make #1 change my last name #2 I recently tried to do direct deposit for my widows benefit that I receive from Rene AndreTrudeau who is my late husband .his ss isxxxxxxxxx and treasury dept.were unable to complete the direct deposit therefore I would like to change my request to Direct Express mastercard

   • 

     Ann C.

     April 1, 2020 7:45AM

     Hi, Kimberly. We are sorry to hear about your loss. For your security, we do not have access to private information in this venue. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance.
     Please be aware that our call wait times are longer than normal. You can also contact your local Social Security office. Look for the general inquiry telephone number under Show Additional Office Information. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.

3. Rachael M.

   March 31, 2020 11:37AM

   I am trying to create a MySocialSecurity account and each time I try, I fail the verification questions and get locked out/suspended. Look, I do not have a mortgage and never have. I do not have a car loan/lease and never have. I have never had a bank card at any of the banks listed. I have never lived on any of the streets listed. I have never owned any of the phone numbers listed. The answer to all the questions is None of the Above and apparently this is incorrect…?

   So many people are complaining about the same thing. One trick question I can understand, but screwing with people like this – making all the questions false and then punishing users for answering truthfully – is really unacceptable.

   What source of information is the SSA basing these questions on?

   I do not recall setting up an account before but I did try the Forgot Username? link and used every email address I’ve ever had to see if I could get in that way, but none of my email addresses were recognized, indicating that I do not have an already-existing account.

   I tried calling 1-800-772-1213 and it is now for emergencies only. Is there a way to resolve this issue at this time?

   • 

     Vonda V.

     March 31, 2020 2:35PM

     Hi Rachael. We are very sorry to hear about the difficulties you are having in creating a my Social Security account. We apologize for the inconvenience. You may need to wait for the offices to reopen for assistance. Again, we certainly do apologize for the inconvenience.

4. kyle b.

   March 28, 2020 3:18AM

   My name is kyle and i am wondering what my social security login name on my account i forgot what it was is there anyway i can get help towards someone helkping me get my login name so i can log in and loook at my account?

   • 

     Vonda V.

     March 30, 2020 8:39AM

     Hi Kyle. Visit our Frequently Asked Questions web page for information on how to retrieve or change your account username. We hope this helps.

5. Kayla H.

   March 23, 2020 11:30AM

   Hi, I’ve misplaced my Social Security card and need a new one in order to file taxes. But every time I go to create a my social security account it gets denied saying that they can’t find information in the system. I’ve tried it multiple times only to have to wait 24 hours every time to try again. I don’t know what else to do and time is ticking down on paying my taxes please help me.

6. why s.

   March 17, 2020 9:32PM

   this is bs it wont recognize my ssn and ive been on hold forever. i requested a call back and its response was “ok” then immediately put me on hold instead of calling me back. Do you get off screwing people over or somthing, like wtf

7. Misty

   March 5, 2020 2:02PM

   I’ve just created a my social security account. It was very easy and I appreciate the online access. Can I create one for my child, who is receiving survivors benefits?

8. DIANN

   March 2, 2020 5:55PM

   How do I find My Account Login info so that I do not create a second account. The ssa website says that my info doesnt match. This is very concerning… I know I fairly recently created my account because I think I had to in order to register for Medicare… Please help me.

9. Lindsey P.

   March 2, 2020 3:13PM

   How do I reset my ss.gov when I can’t remember my password?

10. Julie P.

    March 1, 2020 3:43PM

    I have tried several times without success to create an online account. I keep getting a message saying my info does not match- I have no idea what info doesn’t match- or how to overcome this issue. How can I create an account?

    • Mark

      April 23, 2020 2:24PM

      I have the same issue. Which credit agency is ss using to check credit history?

Comments are closed.