How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Barrett B.
Did not receive my social security check this month how can I check on its status
Vonda V.
Hi Barrett, thanks for using our blog. If you did not receive your Social Security or SSI benefit, please contact your bank or financial institution first. They may be able to determine if your direct deposit failed. If you still need to report a late, missing or stolen Social Security payment, call us toll-free at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Mary H.
My name is Mary Howard. I had a Social Security Account online but it have been awhile since I used it. Now I can’t remember what my Username or Password is. I was told to create a new account but it won’t let me do it. It is saying it don’t recognize the information. Help me please. I want to set up a new account.
Vonda V.
Hi Mary, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.
Diana S.
I have requested and given a temporary password in the mail. I am having a hard time logging in and end up locked out. Please help me to log back in.
Vonda V.
Hi Diana, we are sorry that you are having trouble logging into your my Social Security account. If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Michael M.
Tried to apply for retirement today.
My Social Security login, kicked me out, said I already had one! Ok, may be so, I applied for Medicare a year ago but had no memory of username or password.
Went to menu and and clicked on “forgot username”, entered my social sec # and age, etc, the Social Security system then KICKED ME OUT, said, can’t verify info and said try again in 24 hours! WHAT!!!!
Then I find, the only hours available for “Help Desk” are 2AM – 10AM my time ! WOW, not making this easy. And of course, none of the Social Security offices are open due to “Covid 19”. When I applied for Medicare, the Social security office had all sealed booths, with bullet proof plexiglass. Why can’t you stay open and use the same mask and gloves I do?
My minimum expectation of the government is, IT is SUPPOSED TO BE OPEN and AT WORK, even if the rest of us are locked up at home.
Finally, why is the Call Back system disengaged? I would be happy to wait by the phone.
Lets, see if your system accepts my email and and my name.
Vonda V.
Hi Michael, thanks for using our blog. We certainly do apologize for the difficulties you are experiencing with our online services. You can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Joyce B.
Good morning, I am trying to set up an account for my SSA. When I go on line it’s asking for a number that I don’t have. I’ve called several times and I’m told that they cannot help me with giving me this number. Or how do I go about obtaining this number since the office is closed due to COVID-19?
Vonda V.
Hi Joyce, thank you for your question. An activation code is typically provided by a Social Security representative in the local field office due to difficulties creating a my Social Security account. If you are creating an account, you click on Create an Account. Check out our Frequently Asked Questions web page for additional details related to my Social Security.
Charlene E.
I forgot my user name and password. I cannot log on. how do I retrieve my information?
Darlene L.
5/5/2020
Please open live help to create an online account for SSA people.
Other agencies are working from home.
No one answers the phones.
Please help.
Vonda V.
Hi Darlene, thank you for using our blog. Social Security Offices are closed to the public for face-to-face service during the COVID-19 pandemic. You can still get our help by using our online services or calling us. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Christine B.
I was signing in to mysocialsecurity and said something about file shows that i have a home loan to answer 3 home loan banking information. I never applied for a home loan and now it locked me out of my account. How can i speak with someone online about this without signing in to mysocialsecurity
Vonda V.
Hi Christine, thanks for using our blog. We are sorry to hear that you are having difficulties creating a my Social Security account. You can call us at 1-800-772-1213. At the voice prompt, say “helpdesk”. You can also contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Marie
I have received my one time reset code by mail. How do I use it? Is it a temporary password and if so I don’t think it’s working. Thank you
Vonda V.
Hi Marie, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information. If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.
Glenda M.
How do I reset my password. I have forgotten it. Also I have been timed out for trying three times
Vonda V.
Hi Glenda, thank you for your question. Check out our Frequently Asked Questions web page for details on how retrieve or change your username or password. We hope this helps.