Comments

1. Virginia B.

   May 1, 2020 12:12PM

   I have followed the instructions in order to reset my account’s pw and un. I have provided income tax numbers, employers id numbers, my numbers. I have yet to received the code. Very frustrated . I need help and the Q/A does not help with my issues. Thanking in advance for you rapid response. Ginny, senior citizen, retired RN

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     Vonda V.

     May 1, 2020 12:44PM

     Hi Virginia, we are sorry to hear about the difficulties you are experiencing with your my Social Security account. It sounds like you may need to contact us for assistance. You can call us at 1-800-772-1213 or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

2. Cloyette L.

   May 1, 2020 9:58AM

   I received a reset code but not sure where to enter it as they keep asking me for my password which I can’t remember that why I requested a reset code

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     Vonda V.

     May 1, 2020 12:13PM

     Hi Cloyette, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information. If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

3. Jaime R.

   April 30, 2020 8:18PM

   I am trying to create an account and I keep getting “information cannot be verified”. I have tried several times and I have all the input all the info correctly. I have nothing to change.

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     Vonda V.

     May 1, 2020 8:34AM

     Hi Jaime, thanks for using our blog. We are sorry that you are having trouble creating a my Social Security account. If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

4. STEVEN H.

   April 30, 2020 10:33AM

   I do not think I have a my social security account is there any way I can find out for sure

5. Mag W.

   April 28, 2020 8:23PM

   How do I get a activation code to complete my account?
   It says to enter the one I received but the only number I received was the verfication code and it would not take that as the activation code
   Thank you

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     Vonda V.

     April 29, 2020 12:05PM

     Hi Meg, thanks for using our blog. You receive an activation code when you visit a local Social Security office for assistance. A representative in the office verifies your identity and issues you a letter containing an activation code. You then use the activation code to complete the creation of your my Social Security account. Select “Finish Setting Up Your Account” and enter the information requested, including the account activation code. If you are trying to create a my Social Security account, click on Create an Account. Hopefully this helps.

6. June H.

   April 24, 2020 5:19PM

   I’m trying to open an account, but the registration gets stuck at the middle initial – I don’t have a middle name – what can I do?

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     Vonda V.

     April 27, 2020 7:56AM

     Hi June, thank you for using our blog and we are sorry to hear you are having difficulties with your my Social Security account. Check out our Frequently Asked Questions web page for guidance.

7. Robert E.

   April 23, 2020 6:59PM

   I already have a Social Security My Account, but somehow the username got truncated and was reduced to just ‘SR’. This has blocked my access. I then followed the procedure to get a code sent by mail to reset my password and user name.

   I received a nice letter back with a ‘reset code’ and instructions to use it. However, the SSA site asks for an ‘activation code’ and does not accept the reset code, but says it is invalid. So now I am back where I started with no access to the SSA My Account site.

   I really need access to the SSA website to apply for the burial benefit for my recently deceased wife. The local Social Security office is closed due to the Covid-19 lock down.

   Thank you in advance for your help in resolving this situation. I am not sure how much more time I have before the deadline runs out on making application for the burial allowance.

   Respectfully,
   Robert Muise

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     Vonda V.

     April 24, 2020 10:28AM

     We are very sorry for your loss, Robert and apologize for the difficulties you are experiencing with your my Social Security account. You cannot apply for survivor benefits or the lump sum death payment online. Please call us at 1-800-772-1213 to make an appointment or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

8. Julie A.

   April 18, 2020 7:02PM

   I forgot my username. How do i get new one or retrieve old one???

9. gregoria c.

   April 9, 2020 1:16PM

   i just wrote a lengthy scam fraud report. it came back deleted indicating there was an error.
   I have an infected cornea & Have a hard time seeing.
   i also called SSA & was on hold 35 minutes, & then dropped off once again indicating dropped off.
   Kindly help me. 7035670099. You must red flag my SS number not to allow some one opening an account with all the information they got out of me. Many thanks for all you do & your prompt assistance & courtesies.
   Right after I reported everything, the credit union notified me someone tried to use a check from Indonesia on my account.

10. Thinh P.

    April 8, 2020 11:26AM

    Hello!
    I am an International Student, I already have my SSN when I worked at school.
    Last week, I just get Green Card 10 years.
    So how can I update my SSN after I get Green Card?
    Thank!

Comments are closed.