Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Jared P.

    I need help accessing my account

    • A.C.

      Hi, Jared. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this is resolved soon.

  2. carlos m.

    every time I try to get on my account I can’t

    • A.C.

      Hi, Carlos. We are sorry you had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Cheryl M.

    Does SS erase my password if I haven’t been on my ss page? I do not come on a regular basis, but when I do my password seems to have changed.

  4. Usha R.

    I have a SSN, and have been receiving mail from SSN but I am unable to create an account online

  5. Terry L.

    My son is 13 and receiving SS Benefits and I am the designated representative for him. Can I create a My Social Security account for him?

    Thank you

    • A.C.

      Thanks for your question, Terry. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. You are not able to see your son’s information on your own account. Once your son is at least 18 years of age, he can create his own account. Hope this helps!

  6. Robert F.

    I received a temporary password in the mail, but found it hard to navigate correctly to the place where it was to be entered in order to reinstate my account. Now I am being shut out again. Help!

    • A.C.

      Hi, Robert. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  7. Patricia E.

    I NEED TO RESET MY PASSWORD ON “MY SS ACCOUNT SO I CAN ACESS MY STATEMENT AND CHANGE MY DEDUCTION. I HAVE REQUESTED THE FORM SEVERAL TIMES TO NO AVAIL. I WOULD LIKE TO HAVE A PHONE NUMBER TO CALL.

    • V.V.

      Hi Patricia. See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

      To change your withholding, you’ll need to complete Form W-4V from the Internal Revenue Service (IRS). You can download the form or call the IRS toll-free at 1-800-829-3676 and ask for Form W-4V. Complete the form selecting your new withholding percentage, sign and return it to your local Social Security office by mail or in person.

  8. FRANCIS J.

    I have an account with S.S., but forgot my password, and am now locked out of signing in. How can I get my account unlocked and set a new password?

  9. Tri H.

    I can’t create a My social security account since I never have a credit card nor by anything on credit so I got an error at the step when social security check my identity HELP!

    • A.C.

      Hi, Tri. We are sorry to hear you had difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  10. Albert K.

    I cannot access my online account

    • V.V.

      Hi Albert, thank you for using our blog. Sorry to hear you are having difficulties with your my Social Security account.

      For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

Comments are closed.