Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. ANTHONY T.

    I am trying to reset my ss account.what is my username?anth

    • V.V.

      Hi Anthony: See our Frequently Asked Questions web pagefor information on how to retrieve or change your username or password.

      If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  2. RICHARD S.

    Can I create a MY SOCIAL SECURITY account from outside the USA?

    • V.V.

      Hi Richard, thank you for your question. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

      Even though you are unable to create a my Social Security account, you may still file for benefits online.

      We recommend that individuals living outside the United States contact the nearest Federal Benefit Unit or U.S. embassy in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

  3. Brian M.

    I have forgot my password. Could I get a temporary password and reset a new password?
    Could I get by email?

    • V.V.

      Hi Brian: See our Frequently Asked Questions web page for information on how to retrieve or change your password.

      If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  4. Brenda R.

    I lost my password to my online ss account. Can you pls send me directions on how to reset it?

    Brenda Reed

    • V.V.

      Hi Brenda: See our Frequently Asked Questions web page for information on how to retrieve or change your password.

      If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  5. Monty G.

    I forgot my sign on info

    • V.V.

      Hi Monty: See our Frequently Asked Questions web page for information on how to retrieve or change your password.

      If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  6. Deb T.

    issues with resetting my password, I had to sit on line an hour just to reset it because it wouldn’t let me in.

    • V.V.

      Hi Deb, thanks for using our blog. Sorry to hear about the difficulties you were having with your my Social Security account. If you continue to have issues, you may want to check out our Frequently Asked Questions web page for information on how to retrieve or change your password.

      If you need to speak to someone, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  7. Jered

    I couldn’t make an account I put in all my information and it says that they cannot find my social security number and I need to get a new social security card what do I gotta do

    • A.C.

      Hi, Jered. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card web page. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:

      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or

      •Contact your local Social Security office. Thanks!

  8. Richard D.

    unable to reset my pass word, received a temporay one but cannot seem to “get in” even though my name $ SS# are correct – please help I just got the 24 hr lock out for trying to figure it out

    • V.V.

      Hi Richard, thank you for reaching out by using our blog. Sorry to hear you are having difficulties with your my Social Security account. See our Frequently Asked Questions web page for information on how to retrieve or change your password.

      If that isn’t working for you and you’re locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  9. Rita P.

    All my life has ssi until 2017 is19 months no income to me that I want you to talk about it ssi important for my family can you please help me with my money and God bless you Thanks you

  10. David B.

    I am trying to create my Social Security Account online, but get stopped every time because I do not have a middle initial and the online program wants a middle initial. I have searched the Google and on the web site without success. My question is, how do I signup online without a middle initial? Today, I signed up for Medicare via phone, but I would rather, if possible, continue online for my Social Security needs. Thanks, David

    • V.V.

      Hi David, we are sorry to hear you are having difficulties creating your my Social Security account. A middle initial is not a requirement when creating an account.

      For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

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