Comments

1. Garold J.

   March 20, 2019 7:52PM

   I have a SS account and when I went to sign in it said it was old and I needed to update it. How can I update if I can’t log in? We moved and need to have check deposited in new account.

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     A.C.

     March 21, 2019 3:25PM

     Hi, Garold. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Your local office can also assist with an address change. We hope this helps.

2. Richard R.

   March 18, 2019 9:14PM

   I cannot log into my soc sec account. I am in the Philippines.

3. Thomas K.

   March 17, 2019 6:11PM

   I’ve apparently forgotten my password. I thought I had it correct but am now locked out.

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     V.V.

     March 18, 2019 4:24PM

     Hi Thomas. We are sorry that you are having trouble accessing your my Social Security account. If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. We hope this information helps.

4. S

   March 16, 2019 2:30PM

   Hi, I think someone keeps trying to login to my ssa account. Today I tried to login for the first time in a week and I got the message that I am locked out of my account for 24 hours because of too many failed attempts. I wanted to report this right away but because it is the weekend there are no agents available. Luckily I have 2 step verification setup but I wish I could receive a notifications for every login (whether they are successful or a failed attempt) via text and email. In fact there should be history/record of logins and IP addresses/ locations in our accounts so we can be aware of unauthorized access to our accounts. My information has been compromised in the past due to previous other data breaches and I am very concerned about the security of my personal data.

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     V.V.

     March 18, 2019 3:21PM

     Hi Saba, thank you for using our blog. Unfortunately, and for your security, we do not have access to your information in this venue. To inquire about potential log in attempts , you will need to contact your local Social Security office or call our toll free number at 1-800-772-1213. Representatives are available to help you Monday through Friday between 7 a.m. and 7 p.m.

5. Scott D.

   March 15, 2019 6:33PM

   How do I reset my password?

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     V.V.

     March 18, 2019 10:08AM

     Hi Scott, we offer various ways for you to reset your password. See our Frequently Asked Questions web page for more details. Hopefully you’ll be able to access your account soon.

6. franceen k.

   March 15, 2019 11:50AM

   Hello,

   I am trying to get into my social security account and I thought I had the correct user and password. But it came back incorrect so I completed the information request regarding name, birthday, and SSN. It came back incorrect. Help, what do I do??

   franceenkaye@hotmail.com

7. francisco r.

   March 15, 2019 10:32AM

   Hi
   Im trying to open online tool my Social Security account. I don’t have middle name only name an two last name . The tool reject me if i don’t put any information in the (MI) space.
   Any way to fix that?
   Thanks

8. kim

   March 15, 2019 8:05AM

   How do you get a new security code for a my social security account ?

9. Dana L.

   March 8, 2019 3:46PM

   I have not used my account in some time and have forgotten my login criteria. How do I go about getting help so I can log back in?

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     A.C.

     March 8, 2019 4:10PM

     Hi, Dana. We offer a few different ways to reset your password and change your username. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

10. Elizabeth K.

    March 7, 2019 7:00PM

    I have tried to set up an account online but I get a message that says they won’t set up an account with my social security number. I have tried calling in but I have been on hold for more than 90 minutes on 2 separate occasions.

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      A.C.

      March 8, 2019 1:11PM

      Hi, Elizabeth. We are sorry you have had difficulty creating a personal my Social Security account and reaching us by telephone. If you still unable If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Generally, you will have a shorter wait if you call later in the day. We hope this is resolved soon.

Comments are closed.