Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. donald g.

    need statements

  2. Brandon G.

    I am unable to make a myssa account. What steps do I need to take?

    • R.F.

      Hello Brandon. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  3. Robert W.

    I keep trying to create an account and when I do I am not asked to create a username and password. I must be doing something wrong

    • R.F.

      Hello Robert, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  4. Joanne K.

    I tried to create an account but it says I already have one. I tried to retrieve my user ID and it says I have no account. I tried calling 1-800 number today (Friday) at 9:40 am and it told me the offices are closed. That I should call back Monday through Friday from 7 to 7. It’s 9:45 on Friday!

    Feeling totally frustrated.

    • V.V.

      Hi Joanne: We are sorry you are having trouble and understand your frustration. If you did establish a my Social Security account, you would have created a username and password. See our Frequently Asked Question for information on this.

      If you are having difficulty creating a my Social Security account, you need to speak to a representative. We apologize that the message indicated the offices were closed. We have representatives available at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

      We hope this information helps.

  5. John S.

    These instructions make it sound easy. What they overlook is the substantial probability that you will be asked to verify your identity by answering questions that are all erroneous. I have tried several times and am asked about a mortgage and a mortgage payment, and a car loan. I have never had a mortgage or a car loan. When I answer “non of the above” to all these questions, i am kicked out. I have all three credit reports in front of me, and none contain any of this erroneous information. I will try going to the SS office, passport and global entry card in hand, and see if they can help. Any advice would be appreciated.

  6. Sharlean R.

    I am unable to create a username that satisfies SSA’s online account criteria. I have tried at least 15 or so now and each time a message pops up ERROR: username. What do I do now. I am disabled and cannot go to their office myself. and need a Benefits Letter TODAY.
    HELP!

  7. HOWARD B.

    PLEASE MAKE IT EASIER TO CHANGE MY MAILING ADDRESS!! I HAVE LOOKED EVERYWHERE ON THIS SITE TO NO AVAIL!!

  8. Tina M.

    I can’t create my account… Please help me do so… The videos are not helpful at all.

    • R.F.

      Hello Tina. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  9. Melody M.

    I can’t remember my email address associated with my account. I have a new one which is 72mmiller@gmail.com. can you reset my account so I can log into my account.

    • R.F.

      Hello Melody, for assistance with your account, please call our dedicated “my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or contact your local Social Security office directly. Thanks!

  10. D. P.

    I have tried several times to create a new account for my husband, but each time I do this, the site reverts to my account or a message appears that the electronic account has been suspended. Please advise.

    • R.F.

      Hi! You can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s permission.
      For assistance with a “my Social Security account” your husband can call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks.

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