General, Retirement

Our Newly Redesigned Retirement Benefits Portal

June 18, 2020 • By

Reading Time: 1 Minute

Last Updated: November 2, 2023

Today, I’m excited to announce the first of several steps we’re taking to improve your experience on our website. Our newly redesigned retirement benefits portal will help you prepare for and apply for retirement.

We are working hard to continue improving our website to provide you with clear, helpful information, and easy access to our online services. Our new retirement portal is more user-friendly and easier to navigate, whether you’re ready to learn about, apply for, or manage your retirement benefits.

The redesigned portal will make it easier for you to find and read about retirement benefits, with fewer pages and clearer information. We condensed and rewrote most of the pages to make them easier to understand. The portal is optimized for mobile devices so people can learn and do what they want from wherever they want. And you can now subscribe to receive retirement information and updates.

Visit our new retirement benefits portal to find out how to Learn, Apply, and Manage retirement benefits. You also can learn how to create your own personal my Social Security account to see your latest Social Security Statement, review your earnings history, and receive personalized estimates of future benefits based on your real earnings.

More improvements to Social Security’s web pages are planned for later in 2020 as we continuously seek to improve your experience on our website.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)


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  2. Delphine T.

    Since March 2020, we have been trying to obtain a social security number for my great niece, Laura Adendorff, born Jan. 10, 2001 from the Social Security Office at 1811 Chicago Avenue, Minneapolis, Minnesota, 55404. We have been waiting for Barron Story Supervisor, to get back to us with no avail.

    While she was here last year with her mother, the ss office gave them a list of required documents that she would need to bring back this year in order to obtain her ss number. She has provided all of the documents except one. That one item is proof that her mother did not claim her as a dependent when she was here working in 1989. That request doesn’t make sense because Laura wasn’t even born until 2001.

    I have since spoken to the Barron (Supervisor at the SS office on Chicago Avenue in Minneapolis) who told her she still needs proof from the IRS that when her mother was here in 1989, she did not claim Laura as a dependent. This DOES NOT make sense because Laura wasn’t even born until 2001. This request was made when she was under 18. She is now is 19. I called the IRS and they told me this request does not make any sense, which of course, it doesn’t.
    Barron advised me that unless I have this information from the IRS, he could not issue a social security number for her.

    Is that anything you or someone in your office can do to help us?

    • Vonda V.

      Hi Delphine. We apologize for the difficult time you are experiencing working with Social Security. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary.

  3. Thomas H.

    I am a representative payee for my disable adult beneficiary residing in the same household. I understand that recently the law was changed stating that the annual representative payee reports are NO LONGER REQUIRED if they meet the requirement listed above. For the past two years I have called the Payments Processing Center in Wilkes-Barre, PA and sent them a letter with the payee report stating the law changed. On October 10, 2020, I received another annual payee report form. Back on January 22, 2020, I talked to Erica and explained the problem and she verified that I was NOT required to complete the report. She said she would send an email or call the Payments Processing Center to have our name deleted from the payee report list. Well, obviously that didn’t happen. I am returning the payee report blank as I am NOT required to complete it. SSA needs a direct contact website or phone number. Going through the current system is too time consuming and at times can’t get to where I want to go. Who is in charge of the Payments Processing Center? It’s ridiculous. Thank you.

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  7. Paul F.

    Hello hi MR Andrew Saul it is MR Paul Francis Mayer in NORTH LAS VEGAS 89030 *** – ** – *** Andrew can you get my back payment’s , and financial deposit’s to the Paul F Mayer US DIRECT EXPRESS PRIVATE property Account my back payments are now more than $2.704.00 DOLLARS I have my award or entitlement , and proof of my earned income as being my own benefit payee . They did not pay my account at US DIRECT EXPRESS since MARCH 3 2020 .I also sent letters to the Wilkes Barr Social Security Office . Then also the BALTIOMORE Office 6401 SECURITY BLVD .My continue my benefits and health review was approved from a MRS Cota at the SIMMONS SOCIAL SECURITY OFFICE 89032 in North Las Vegas . I stay at a friend apartment MR Peter A McElroy 1847 STANFORD STREET APT C I used this new address to get my new US DIRECT EXPRESS CARD. I paid my RENT for 8 months at that address . I also now again have GENERAL DELIVERY to get my private business MAIL 89030. I also told PRESIDENT Trump . My NUMBER 702-376-6670

    • Vonda V.

      Hi Paul, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  8. Clark S.

    This is the right website for everyone who would like to find out about this topic. You realize a whole lot its almost tough to argue with you (not that I personally will need to…HaHa). You definitely put a fresh spin on a topic which has been discussed for ages. Wonderful stuff, just excellent!

  9. adam

    Thanks For sharing this info and i will help people.

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  10. Kathy H.

    I have been having a problem with the SSA since March. I was to begin getting Widows benefits in June. In March I got a check from SSA for $2828.00 telling me that my benefits were to start in January, & they had added an increase because of the cost of living. They were also going to send me another check in April! in the amount of &1414.00.
    I knew alllllll of this was wrong & had to be stopped right away. The money had to be returned.
    It took me talking to more than 3 people to get anyone to believe I should not have the money. Get an address to send it to. So I sent it off..2 months went by…I got a call a from MEDICAID!!!The woman told me that they received the check by mistake.AND they cashed it….how that happened I will never ever know. ….. they could not write me a check, debit the money back into my account but they were supposed to contact the SSA which never happened. By this time it is June. Because it never happened SSA held up my benefits. The same happened for July. My bank filed a dispute got the check back & then sent it to SSA. SSA has my re payment. Since they have held back benefits I need the money. They received the repayment on August 19. I think they have had more than enough time to process this.
    PLEASE help me get my money back. I am a widow. This should never have gone on this long.
    Thank You

    • Vonda V.

      Hi Kathy, thanks for using our blog. We are sorry to hear about the difficulties you are experiencing. Please continue to work with your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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