General, Retirement

Our Newly Redesigned Retirement Benefits Portal

June 18, 2020 • By

Last Updated: November 16, 2020

Today, I’m excited to announce the first of several steps we’re taking to improve your experience on our website. Our newly redesigned retirement benefits portal will help you prepare for and apply for retirement.

We are working hard to continue improving our website to provide you with clear, helpful information, and easy access to our online services. Our new retirement portal is more user-friendly and easier to navigate, whether you’re ready to learn about, apply for, or manage your retirement benefits.

The redesigned portal will make it easier for you to find and read about retirement benefits, with fewer pages and clearer information. We condensed and rewrote most of the pages to make them easier to understand. The portal is optimized for mobile devices so people can learn and do what they want from wherever they want. And you can now subscribe to receive retirement information and updates.

Visit our new retirement benefits portal to find out how to Learn, Apply, and Manage retirement benefits. You also can learn how to create your own my Social Security account to see your latest Social Security Statement, review your earnings history, and receive personalized estimates of future benefits based on your real earnings.

More improvements to Social Security’s web pages are planned for later in 2020 as we continuously seek to improve your experience on our website.


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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration

Comments

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  2. James Outlaw

    I received this email on August 22nd. The number is for the Birmingham Workforce Support Unit. No one answers this number. I have tried since August 22nd with no luck.

    Dear JAMES MERRITT OUTLAW, JR

    Please call our office before Saturday, September 5, 2020 and ask for Any Representative. The telephone number is 800-254-9489. We need to talk to you about:

    Reviewing your earnings record

    The month you can begin receiving benefits.

    Your claim for Social Security benefits.

    When you call our office, please have this letter with you. It will help us to serve you more quickly.

  3. James Outlaw

    I was sent this email on August 22nd;

    Dear JAMES MERRITT OUTLAW, JR
    Please call our office before Saturday, September 5, 2020 and ask for Any Representative. The telephone number is 800-254-9489. We need to talk to you about:
    Reviewing your earnings record
    The month you can begin receiving benefits.
    Your claim for Social Security benefits.
    When you call our office, please have this letter with you. It will help us to serve you more quickly.

    No one answers this number. I have tried calling it since August 22nd. This is the number for the Birmingham Workforce Support Unit.

    • Vonda VanTil, Public Affairs Specialist

      Hi James, thanks for using our blog. We are sorry to hear about the difficulties you are experiencing. Please call your local office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      • James Outlaw

        I called my local office and they said Birmingham WSU was overwhelmed by on line applications since local offices are closed for walk in traffic. My issue is not “hold time” but no one answers the phone. I never reach a “hold que”. I think you may have a technical issue with call routing to available virtual agents. I was also told that no one could assist me other than the agent assigned to my claim. Email stated a September 5th deadline was required to make contact. I have no confidence that I can get through.

        • Vonda VanTil, Public Affairs Specialist

          Hi James. We apologize. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary.

          • James Outlaw

            Thank you.

  4. Pamela Jean Leavitt

    I have been approved fir SSI on thhe 24th of July. I have had my financial appointment on the 10th of August. The case worker refered to my file as a hot file because it was takingbso long. She reguested some information faced to her to finish it. This information was faxed on the 13th of August. Since then myself and the individule that faxed the information have called and left messages with her every day to make sure she recieved it. Finally, today the 21st of August, she calls and says she never got it. Now tell me why it takes 9 days to get a return call, on a friday so now i have to wait another weekend and the 24th is the last day they have to issue my $. It seems to me there incompotace is being placed on me. So the information has been faxed AGAIN and i am quite upset after waiting 2 1/2 years already. How long do i have to wait now due to the irrisponsability of this woman?

    • Vonda VanTil, Public Affairs Specialist

      We are sorry to hear about your experience, Pamela. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  5. Jim

    I applied for my Social Security benefit at age 70, on July 2nd, 2020. (I turn 70 in early November). 5 weeks later, the status still showed “processing”. I was checking every 2 days for updates. There have been none. So I called SSA today (August 11). I was told it was approved, but I would not receive notification until mid November, just after my 70th birthday, because I was already receiving Medicare benefits. This information should definitely be explained on the status page of any application status. This is easy to do, and would alleviate the anxiety applicants have on approval status.

  6. James

    I applied for my Social Security benefit at age 70, on July 2nd, 2020. (I turn 70 in early November). 5 weeks later, the status still showed “processing”. I was checking every 2 days for updates. There have been none. So I called SSA today (August 11). I was told it was approved, but I would not receive notification until mid November, just after my 70th birthday, because I was already receiving Medicare benefits. This information should definitely be explained on the status page of any application status. This is easy to do, and would alleviate the anxiety applicants have on approval status.

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  8. John A. Brady

    How can I have my monthly benefit , taken in 1996 at age 62, be reviewed and recalculated to age 65?

  9. John Brady

    How can I have my monthly benefit reviewed?

    • Vonda VanTil, Public Affairs Specialist

      Hi John, thanks for using our blog. If you have questions about your benefits, you can call us at 1-800-772-1213 or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

    • Alex Pritchett

      I’ve been on disability since 2012. Would switching to retirement be a better option?

      • Ann C., Public Affairs Specialist

        Hi, Alex. Thanks for your question. When you reach full retirement age, we will automatically convert your disability benefits to retirement benefits, but the benefit amount remains the same. Therefore, you don’t have to do anything. We hope this helps.

  10. Debra Thompson

    I dont know if you are the one I need to contact but maybe you can tell who because I have been trying to get help from my local social security office but it has turned into a mess and the run around.I have been trying to get spouse benefits since Febuary and everything has turned into a mess.I was told I wasnt married to husband but been married for 29 years.I sent them a copy of my marriage license and also Mrs Randel made a copy when I visited the office back in Febuary.But what I understand is that my husbands ex-wife is involved in the problem.Please help me,

    • Vonda VanTil, Public Affairs Specialist

      Hi Debra. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

Comments are closed.