General, Retirement

Our Newly Redesigned Retirement Benefits Portal

June 18, 2020 • By

Reading Time: 1 Minute

Last Updated: November 2, 2023

Today, I’m excited to announce the first of several steps we’re taking to improve your experience on our website. Our newly redesigned retirement benefits portal will help you prepare for and apply for retirement.

We are working hard to continue improving our website to provide you with clear, helpful information, and easy access to our online services. Our new retirement portal is more user-friendly and easier to navigate, whether you’re ready to learn about, apply for, or manage your retirement benefits.

The redesigned portal will make it easier for you to find and read about retirement benefits, with fewer pages and clearer information. We condensed and rewrote most of the pages to make them easier to understand. The portal is optimized for mobile devices so people can learn and do what they want from wherever they want. And you can now subscribe to receive retirement information and updates.

Visit our new retirement benefits portal to find out how to Learn, Apply, and Manage retirement benefits. You also can learn how to create your own personal my Social Security account to see your latest Social Security Statement, review your earnings history, and receive personalized estimates of future benefits based on your real earnings.

More improvements to Social Security’s web pages are planned for later in 2020 as we continuously seek to improve your experience on our website.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)


  1. John C.

    CARES Act $1200 one time benefit was advertised to come with my monthly Social Security benefit deposit. Has not happened. Will it ever happen?

    • Vonda V.

      Hi John, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

  2. Mike H.

    To save the social security system from the 2030 and beyond, why as I’ve heard some say to raise the upper earnings limit to 400,000, instead why not raise it all the way up with no limits, after all they have plenty of dough and some would be positive on that. Also the more people work brings taxes for SS also raise the SS taxes a small amount. Also keep Congress from dipping there fingers into it, how would Congress like it if the people were able to dip into there retirement funds, I am sure they wouldn’t be happy, and that is what Congress keeps doing, Hands Off Congressmen, and congresswomen!! I’ve also heard about a 2100 plan for the SS system.

  3. Elona J.

    I believe that with this portal showing easier access for all information SOCIAL SECURITY will definitely address any questions regarding social security. Unfortunately I have been unable to work, donate,or assist in any way to help make sure that Social Security benefits are NOT AVIABLE SCAPEGOATS.

  4. RQ

    well good although I am nearly hesitant after the unrealistic and incompetent answers I have been given. My ex of over 10 yrs of marriage makes a ton of money and I know his record since I have been with him for 25 yrs plus. After putting in all his yrs of work thru his 69th bday your calculator stated an amount for him in future dollars. One half would have been about 2900 in future dollars. He is 6 yrs younger than me. I am on disability on my own record. Can I still get half of his benefit which by now is the max? it would still be more than my 1210 at least until I can receive my portion on his record. But I digress. Being 62 soon if I don’t die I figured I would ask and I did 3 times in the last 4 yrs. All 3 times i was greatly disappointed and treated rudely and told oh no, you can never make more than what you make now. You are trying to find out your ex’ record (i repeat I know it well since I made him into what he makes). I stayed home with the kids for 20 yrs. I deserve to be treated with respect by all 3 of your ignorant employees or any for that matter, and for one of them to know the meaning of future dollars, your own calculator which they denied as false, and when will I get how much without accusing me of wanting to find out my ex s record which I incidentally already know even. grrr.

    • Vonda V.

      Hi RQ. Thanks for using our blog. If you are divorced, you can receive benefits based on your ex-spouse’s record if:
      • Your marriage lasted 10 years or longer.
      • You are unmarried.
      • You are 62 or older.
      • The benefit that you are entitled to receive based on your own work is less than the benefit you would receive based on your ex-spouse’s work.
      • Your ex-spouse is entitled to Social Security retirement or disability benefits.

      If you qualify for your own benefits and for benefits as a divorced spouse, we always pay your own benefits first. If your benefits as a divorced spouse are higher than your own benefits, you will get a combination of benefits equaling the higher divorced spouse benefit.

      See our Retirement Planner: If You’re Divorced for other eligibility requirements and more detailed information.

      • Walt

        To get benefits on the ex-spouse record, the ex-spouse has to attain age 62 or be on disability benefits??

  5. Harry H.

    All I want to know is what is going on with the HEROES ACT 2020!

  6. John T.

    The ID.ME system is very confusing and after giving my a picture of my driver’s license, a picture of me, my ssn, it can’t verify my identity because the telephone number for my home is a landline and doesn’t get a texted code!

    I hope ID.ME is a legitimate website and I just didn’t give all of my personal information to some hacker !!!

    John Torii

  7. R. B.

    The online portal is of little use to those of us who have been told to submit proof of birth and legal residency status to the local field offices which remain closed. These documents are virtually impossible to replace if lost, so the least the SSA could do is temporarily allow images of said documents to be uploaded to your website. And it’s beyond me why holders of Real ID Driver’s Licenses cannot use them as proof of identification for the SSA if these same documents are good enough for Homeland Security. Frankly, there is absolutely no excuse for why the SSA is being allowed to operate in this manner when all the politicians seem to care about is “reopening the country.” Without the income they derive from SS benefits many people are being subjected to undue hardship and stress!

  8. Andrea B.

    I logged in to mysocialsecurity and see no difference.

  9. Carolyn D.

    I have attempted to phone my change of address 7 times this week. After many many minutes of recording at overseas phone rates, l am told repeatedly to phone between 7:30 and 5. I have been phoning between 9 and 1 o’clock Washington DC time. I attempted to email and that was also rejected.
    Please email me as to how I may provide you with my new address in Denmark. That is the only change to be made. All other data remains unchanged.

    • Vonda V.

      Hi Carolyn, thanks for using our blog. Since you are living outside of the United States, you can contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  10. Dan

    when will be reopen for public? Need SSN need work. Please reopen soon or another choice apply original card?

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