How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
Did you find this Information helpful?
Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
Leave a Comment
Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.
David H.
Don’t know what’s going on, but I can’t get into my account which I’ve had for several years and was able to get into easily now all of a sudden you’ve screwed this all up.
Shaqcueal I.
I can’t get into my account. It says I have an account. It may not be linked to my account. I have entered the correct information, but when I try to verify my identity, it always says the same thing: “Help,” please.
Kathryn E.
I am having the same problem as the others even though I verified everything multiple times.,
Jennifer I.
I didn’t create this http://www.ssa.login page, someone used my phone to do it,plz remove,it’s fraudulent activity. I’ve been dealing with this and social security knows. I need My account
Claire F.
I’m unable to login to my ssa account. I entered my correct username and password and double checked myself. Please help.
lefty
Go to IDME. com website and create an acct.
which is seperate from ssa.gov. Use your username
and password from idme to log into ssa.gov
Wayne H.
I’m having difficulty logging in. You have sent me via SMS, three times so far, a six digit one-time code. None have taken.
All I want to do is print a Benefit verification document and update my password.
Very frustrated.
Charles W.
I cannot get into my SS account without a user id and when I input info to get it I’m told my email address and other info aren’t recognized.
How do I get access to my SS account?
Tom N.
I can’t access my account and the “Help” line just got more confusing. I am extremely frustrated not only with SSA but doing all this crap online.
S.S.
Hello, Tom. Thank you for reading our blog. Please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Rita D.
I cannot sign to my SS account. Can you help me, please? Thank you!
S.S.
Hello, Rita. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
james W.
I just want to change banks for my social security. I can’t convince your computer geeks of who I am.