How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Penny
I’ve always used the Login ID to login in anyway. I had to change my email & password due to hacking. Also set up two factor authentication. Now login account redirects me to SSA & it wants me to create a account & then says I already have One but I can’t access it. SSA also asks for verification # beginning with a letter. I don’t know what that is about either. THIS IS NOT MAKING THINGS EASIER. NOW CAN’T GET INTO SSA ACCOUNT AT ALL
Jessica
I’m having the same issue… please help to resolve this, thank you.
Patricia C.
Can a person get social security benefits from their spouse
Randolph M.
I DON”T SEE where to enter my ss number and one time activation code?
T.Y.
Thank you for reading our blog, Randolph. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Jeanette P.
I’ve jumped through every hoop imaginable to direct a simple change to the direct deposit bank account. I’ve sent online copy of my driver license front and back and even got a successful reply….. this is unacceptable that you are arbitrarily placing seniors under this duress for no valid reason…..simply because I’ve made NO changes in the last 20 years…..I merely want to change my bank account. Why do I have to prove who I am at 81 years old, and unknown walk ins are issued money cards if they are standing upright??
Sarin S.
In YouTube announcing that they fixed my case already
Wade L.
I had to create a new account because my phone number has changed and could not be verified with the old number. No matter what I try I am unable to access my SSA account. What am I supposed to do? I need to make an address change and get a copy of my 2025 benefit letter needed for several reasons. This is stressful insanity.
S.S.
Hello, Wade. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Marianita G.
I need help in changing my direct deposit from American bank to Philippine banking.
Some how I get stuck on routing number.
Because the bank here in the Philippines doesn’t have routing number, it has a swift code.
Please advise me in what to do.
Shakyia
You would have to call the social security office 1-800-772-1213
S.S.
Hi Marianita. Thanks for reading our blog and for your question. If your living abroad, visit our Office of Earnings and International Operations webpage for information about services around the world. We hope this helps.
chris
This platform is not intuitive or user friendly. I set up my account and it keeps informing me I already have an account and used a different email address. There is no way to get around this and no point of contact to explain how to get around this.
Bruce B.
I am a German resident, US citizen with both an old SSA log-on and password as well as a login.gov account. My Social Security Account has my German address.
The login.gov account clearly shows it is linked to Social Security already. However, when I try to log on to SSA with login.gov the SSA website asks me to identify myself with name and address.
The Problem: it only accepts US addresses and faking it when my SSN is associated with a foreign address probably won’t do much (nor am I willing to try). Care to help?
Russ M.
I went to older one, tried to log in using Login.gov and it comes up with email not found! this is ridiculous and tried several times. I have used the old one-way before the September date and it is frustrating
Casee s.
We need to have an email to be able to contact you. And it is not being seen online so it would be nice to have the email if it could be sent to us immediately