How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Mary T.
I am locked out of my social security account online.
A.C.
Hi, Mary. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
margaret F.
I used the temporary password but it did not work.
Is there a special screen to reset password rather than the regular sign in page? I got the password January 27 in St Augustine (2020). Is there a time limit for using it?
A.C.
Hi, Margaret. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Gary W.
This is the WORST system EVER! I have gotten a reset code twice by mail (hello! This is the 21st century! Snail mail???? Really????) and when I get into your website, there is no place to enter it. This is maddening!
A.C.
Hi, Gary. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Rachel A.
I’m applying to SHAG for an apartment and they need a WARD letter, Can you help me with this?
A.C.
Hi, Rachel. If you need a benefit verification letter, you can view, print, and save your benefit verification letter by creating a personal my Social Security account online. We hope this helps.
Judith J.
i lost my user name and password
A.C.
Hi, Judith. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Charles G.
Any User ID I try is not valid. I have no idea how to make one to be acceptable to SSA. Now I am locked out for 24 hours.
A.C.
Hi, Charles. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Ashley K.
Hello I am trying to reset my social security account. I received a letter in the mail with my reset code but I cannot seem to find where to input that. I tried putting in as an activation code but it says that the code is incorrect even though I’ve tried a few times. I would appreciate any help you can give me.
cheryl w.
I need to change password as I don’t remember the original one. I have tried this months ago with no code to reset in my email. Help. I can’t get anywhere on line. I am guardian for Cheryl and my name is Caryn Williams with the email below.
A.C.
Hi, Cheryl. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
wayne h.
iam curently on ssdi disabilty i also work part time i was laid off indefently am i entittled to anything else and can i file for unemployment?
A.C.
Hi, Wayne. If you recently lost your job, you may be eligible to receive social services from the state in which you live. These services include Medicaid, free meals, housekeeping help, transportation or help with other situations, including unemployment benefits. You can get information about services in your area from your state or local social services or welfare office. We hope this helps.
Marion J.
I am locked out of my personal Social Security account. If you can reset website please so that I can get in!!
I have my correct password now.
Thank you
A.C.
Hi, Marion. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.