Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Ed S.

    I received a reset code. how do i use it?

  2. Steven G.

    When i try to set up an account i put in a user name and its excepted. Then i put in a pass word and its excepted i go to next and then it states will not except user my pass word but it has put in a password that I DID NO ENTER

  3. Calvin L.

    Seems I have already created an account but unable to log in. Have user name but forgot password. When say forgot pass word does not give any further instructions.

  4. Robert T.

    THIS IS THE 3RD TIME I HAVE TRIED TO SET THIS UP AND AM GETTING SHUT OFF. WHAT SO I DO?

    • A.C.

      Hi, Robert. We are sorry to hear you have had difficulty creating a personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  5. Karen M.

    I can’t remember what credit card I opened an account for 20 years ago, etc. so how am I supposed to create a SS account when you are asking questions about cards etc. I don’t have or use anymore??

    • A.C.

      Hi, Karen. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Douglas R.

    I have tried to create My Social Security account 5 times and each time my user name and password which comply with the instructions was rejected . Impossible to deal with you! and your computer

    • A.C.

      Hi, Douglas. We are sorry to hear you have had difficulty creating a personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Sarah

    I received codes that I submitted for setting up an account renewal not one of the codes work each time sent. Although Paulette was nice she did a lot of the talking, and my screen was not giving me the “next” button on the submit. I explained I was running a program, and she assured me I now know, so she had to get off quickly. I have spent the last hour trying to find the call me feature on line and cannot, Although she said the call volume was not long, I think about an hour is long. Now I am locked out as every code which was sent would not work with pop ups saying that wasn’t the code I took screen shots and can prove they were. So something is not so wrong with my computer but possibly your system today?

    • A.C.

      Hi, Sarah. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Dennis W.

    I needed to pay back, I’m paying $103, how many payments left? Dennis Meier

    • A.C.

      Hi, Dennis. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  9. SHARON R.

    There was nothing quick or easy about this process. My social security info is definitely secure from me since I was denied access. I’m an accounting manager by trade so I do have financial records. Apparently, mine don’t match theirs. Some of them made no sense since I did not purchase a house in the year info was requested. Do I want to waste an hour every day for an unknown number of days until I “guess” the answers they want? Nope. Can I go to the SS office with ID and get set up there? Who knows.

    • A.C.

      Hi, Sharon. We are sorry to hear you have had difficulty creating a personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  10. L. G.

    If you have a credit freeze (or in my case a simple opt-out from pre-approved credit offers) then SSA will not let you open an account. How about some instructions for those of us who don’t want to risk ID theft but still need to create a “my social security” account?

    • A.C.

      Hi, L.G. We are sorry you are having difficulty with your personal my Social Security account. You can create an account without removing the security freeze or fraud alert, but you will have to visit your local field office. If you do not have time to visit our office, you can ask Experian to remove the freeze or alert. We hope this helps.

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