How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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ANTHONY M.
How do I recover my username and password
L.A.
Hi Anthony. Please see our Frequently Asked Questions for instructions on how to recover you username and password. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Ashley N.
it aint letting me on the accout
L.A.
Hi Ashley. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Andreas M.
I received a reset code but it does not recognize it in the system.
L.A.
Hi Andreas. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Info C.
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Tapash B.
I try to create my SS account unfortunately it was. Suspended. Now how can I do further process ?
A.C.
Hi, Tapash. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Millie A.
I have changed my bank account numbers
L.A.
Hi Millie. Good news! If you are receiving Social Security retirement or disability, you can create or log into your personal my Social Security account so that you can change Direct Deposit online yourself. If you are receiving Supplemental Security Income (SSI) benefits, please contact us by calling 1-800-772-1213 (TTY 1-800-325-0778), between 7:00 a.m. and 7:00 p.m., Monday through Friday. Also, your bank, credit union, or savings and loan can assist you with setting up your direct deposit for your new account. Please report to us a non-receipt of payment immediately. We hope this helps.
Cindy M.
I need a copy of my awards letter.
09-15-1991. how can i get that?
L.A.
Hi Cindy. Good news! If you need a benefit verification letter, you can view it, print it, and save your benefit verification letter using your personal my Social Security account. We hope this helps.
Tax P.
So … 1 hour and 20 minutes later I got a very helpful guy probably in California (said “Good afternoon” when it’s 8:30 pm here in the East). He asked for my name and number etc., and then told me no-can-do on setting up a my socialsecurity account BECAUSE my Equifax account was locked. We’d done that after the big breach there, but you know what … ssa.gov doesn’t tell people in any obvious place to UNLOCK your Equifax account before starting the set up a my account process.
THEN, after reading the above comments about people not being able to get usernames approved, I asked the guy about that. He said that USERNAMES can only — ONLY — be a combination of letters and numbers, but NO SPECIAL CHARACTERS! The password, however, CAN include special characters. Sounds simple, but can I guess whether this is spelled out online as one is cued to create a username?? I’m guessing it isn’t — tho I admit I haven’t seen that screen because of the Equifax thing.
How about creating a findable FAQ that includes that information? Anyone?
A.C.
Hi. Thanks for your comments. You can submit feedback by visiting our Contact Social Security page. Once there, select the Email Us link. This will take you to the Email A Question to our Support Team form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Kurt B.
What this page does NOT say is that when something unknown prevents you from creating a ‘my socialsecurity account’ online, that you’ll be given a phone number only. (One cannot, apparently, get help via email.) Also, if you call after 7pm eastern, you may get tossed into a 2 hour waiting queue. The FAQs on the SSA.gov website don’t help with thus situation. And why isn’t there any sort of mechanism where I can leave my number and have you call me back? Sigh…this process is NOT at all quick and easy as suggested above.
A.C.
Hi, Kurt. We are sorry to hear about your frustration and experience. If you still need assistance with your personal my Social Security account, you can contact your local Social Security office for assistance. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “E-mail Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
TYRESE R.
need help