Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Joyce L.

    I have read that I can receive my late husbands military time. What do I need to do.

    • A.C.

      Hi, Joyce. If you are referring to military credits, under certain circumstances, special extra earnings for military service from 1957 through 2001 can be credited to your record for Social Security purposes. These extra earnings credits may increase the amount of one’s Social Security benefit. Special extra earnings credits are granted for periods of active duty or active duty for training. They are not granted for inactive duty training. For more information on special extra earnings for military service, visit our Retirement Planner page here. We would be happy to review your husband’s record to ensure that his military service was considered. For assistance, you can call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available Monday through Friday between 7:00 a.m. and 7:00 p.m. Generally, you’ll have a shorter wait time if you call later in the day. Thanks!

  2. James G.

    Do you have a way to create a MYSSA account by mail? My wife and I are in our 50s and have done many credit transactions in the past making the “verify your identity” questions difficult, especially with a none of the above answer. Many financial institutions we use go by other legal names also. I have tried multiple times to create my account but but have not been able to pass with the questions provided. Asking questions about closed accounts from 4 years ago is also a problem. If the account was closed, remembering what we did 4 years ago without any records is also almost impossible. Thank you.

    • A.C.

      Hi, James. You cannot create a personal my Social Security account via mail; however, you can visit your local Social Security office for assistance. Be sure to take a valid drivers license or state identification card with you. We hope this helps.

  3. Debra C.

    How can I change my email address?

    • A.C.

      Hi, Debra. If you are referring to changing your email address within your personal my Social Security account, you can visit the security settings in the menu once you have logged into your account and select update email. If you encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk.” We hope this helps.

  4. Gary M.

    While attempting to create a new account I got a error in UserName message. I try to enter a new UserName and the error message persist.

    • A.C.

      Hi, Gary. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  5. Robert N.

    I have an account but I forgot my password and one or more questions for verification.

    • L.A.

      Hi Robert. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  6. pamela a.

    at the time my husband started receiving social security, he did not have an email address so i used my address for him. Now he has his own email address. How do i get him off my address so i can use mine for myself?

    • A.C.

      Hi, Pamela. Thanks for your question. Your husband can update his email address by accessing his personal my Social Security account. He can make the change under security settings in his account. If he encounters a problem with his personal my Social Security account, he may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact his local Social Security office. We hope this helps.

  7. Bonnie M.

    I need to unlock my account and reset my password. Can you help me.
    Bonnie Matthews

    • L.A.

      Hi Bonnie. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Michael A.

    Can’t sign in to my online account, won’t except my log in,

    • A.C.

      Hi, Michael. We are sorry you were having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  9. CHRIS

    i got a reset code !!!!! WHERE CAN I PUT IT IN TO GET BACK ON LINE????????????????????

    • A.C.

      Hi, Chris. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  10. Deb H.

    My question is simple, but I can’t find a simple answer. Hoping you can help me. I need a copy of my award letter. Is that the same as the verification letter I printed off today? If not where is it and can I print it off or do I need to go to ssa office?

    Thank you

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