Comments

1. Judith T.

   April 11, 2019 4:29PM

   My adult severely disabled daughter receives Childhood Disability Benefit though her father who has retired. When opening a “My Social Security Account” does she enter his social security number or hers? It is his that is listed on the letter from the social security award letter and correspondence.

2. Judie R.

   April 10, 2019 5:27PM

   How do I set up an on line account when I don’t have a middle name? It won’t let me get past the first page w/out one and I don’t have one and neither does my soc card. Help!!

3. Ralph

   April 9, 2019 4:58PM

   I want to set up my social security page but it asks for a middle initial and I don’t have one. What do I put there? Also is there a phone number for someone outside of the US to be able to call with questions?

   • 

     A.C.

     April 16, 2019 11:25AM

     Hi, Ralph. Unfortunately, at present, our electronic authentication process requires that you have a U.S. mailing address to set up an online account. However, if you need help, assistance, or information about your account or benefits, you can contact your nearest Federal Benefits Unit. We hope this helps.

4. Kay B.

   April 9, 2019 12:42PM

   How do I change my banking account numbers with Social Security?

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     A.C.

     April 15, 2019 1:52PM

     Hi, Kay. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your banking information online. If you are receiving Supplemental Security Income, you should contact your local office immediately. Thanks!

5. James D.

   April 7, 2019 1:56PM

   My social security user name and password did not work so now I’m locked out for 24 hours. However if it didn’t work the first three times, then I don’t expect it to work within 24 hours. What’s up… Yes, I used my correct user name and password setup a few years ago. My wife’s account would not allow her to sign in either.

   • 

     V.V.

     April 10, 2019 1:34PM

     Hi James: Sorry to hear about the difficulties you and your wife are experiencing in accessing your my Social Security account. Visit our Frequently Asked Questions web page for information on how to retrieve or change your password.

     If you continue to encounter problems, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

6. Steve K.

   April 4, 2019 9:14AM

   How do I give you email address. I can’t sign in.

7. Dolores K.

   April 3, 2019 5:23PM

   I tried to set up an account for my husband for his social security and entered all the information but when I submitted it told me the information was wrong but did not specify what part of the information was wrong. After trying several times it suspended me and said I would have to try again in 24 hours . Did this yesterday and today

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     A.C.

     April 5, 2019 12:26PM

     Hi, Dolores. Thanks for your comment. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. For security reasons, and for your husband’s protection, it may be best for your husband to go into his local office for assistance. A representative in the office will verify his’s identity and issue him an activation code. He can use the activation code to complete the registration process for his personal my Social Security account. We hope this helps.

8. Virginia F.

   April 2, 2019 12:09PM

   I forgot my online user name.
   Is there a place I can go to reset it?

   • 

     A.C.

     April 2, 2019 1:00PM

     Hi, Virginia. Thanks for your question. To retrieve or change your account username, please visit our Frequently Asked Questions for instructions. We hope this helps.

9. Paul

   March 31, 2019 4:18AM

   I want to create my ss account, but i dont have a valid US address. When i lost my job in 1997 and my job prospectus was bleak to say the least, i sold my house in california and moved to an afordable place/country where i can live frugally. Since, I have been living abroad for many years. How do i go about getting my ss account? Thanx.

10. Amelita L.

    March 30, 2019 4:48PM

    I would like to create my Social Security Account. I am currently receiving my social security benefits and living in Canada for three years now. I tried sining up but my address and postal code is not accepted.

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