How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Patricia A.
Need to change bank information
Richard G.
10 days of trying to create an account DOES NOT WORK! Your sites SUCK It asks questions and tells me the answers are wrong??? Like it says I do not know my own mother’s MIDDLE NAME? It tells me I do not know my own first car? I do not know my own first pet? I do not know my own birth place?
R.F.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!
Janice G.
I am trying to create an online account but my current address is in Canada. What is the work around? I have been living in Canada for many years.
R.F.
Hello Janice. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact the nearest Federal Benefit Unit or U.S. Embassy in your area for any assistance related to Social Security benefits. Thanks!
Cynthia J.
Trying to get my activation code. How can I retrieve?
R.F.
Hello Cynthia. For assistance with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!
William G.
My social security card just has my middle and last name and not my first name. When I try to create an account I can not complete it. I recently moved, does it matter which address I use?
V.V.
Hi William: If your name is not correct on your Social Security card, you will not be able to create a my Social Security account until it’s corrected.
See our Frequently Asked Web Page on how to correct your name on Your Social Security card.
Vernon S.
I received a new temporary password from SSA but after I login, there is no place to put a temporary password in. When I entered it in the password location, it said incorrect info. Help please?
V.V.
Hi Vernon. Sorry to hear about the difficulties that you are having with your password. You will need to call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
D. R.
This is very good but how do
Inchsnge my existing bankaccount to another?
Ik cannot find information about this anywhere.
V.V.
Hi there. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account.
If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).
See our Frequently Asked Questions web page for more information.
Horace
Need to set up a account
R.F.
Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
DARELEN E.
I’m trying to get into my account with no luck. I need a security code which I can’t seem to find how to get. If I try to create a new account it tells me I have one, yet I I don’t have a code to get into it . I am following the instructions from a letter I received from SS BUT the step that says I will be asked HOW to receive my code is not there. P.S. I DETEST your web sites!
R.F.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
Vera F.
i HAVE MY SIGN IN NAME AND HAVE TRIED TO SIGN IN TO MY ACCOUNT. NOW I HAVE BEEN LOCKED OUT TWICE. I CALLED ON THE PHONE AND THEY SAID I WOULD RECEIVE A CODE IN THE MAIL. I HAVE NEVER RECEIVED ANY CODE FROM SSA. PLEASE HELP ME.
R.F.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!