Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Gloria S.

    I need to prove that I receive social security by showing my 1099s for 2016 and 2017.. I have spent 3 hours trying to do this. Can you help me PLEASE,

  2. Eric W.

    My wife created an account some time ago but has totally forgotten the details of login , questions etc.
    What does she need to do to re-activate and up[date the account. She was told that she would receive an email but that was 2 days ago and no email so far.

  3. Bettie K.

    I sent in my application on July 31 2018 by email in order to begin receiving my Social Security benefits. I can not set up a “My Social Security Account” because I currently live in Israel and don’t have an American address or phone number .Please send information on how I can check about the status of my request.

    Thank you

  4. Janet W.

    I created a “My Social Security” account and changed the password on 9/21/2018 – or thought I did. I am locked out of my account after trying too many times to access it. I had to close my checking account on 10/4/2018, where my checks are electronically deposited, because of a fraudulent encounter. I opened a new checking account at the same bank. I want to NOTIFY Social Security of the change. I CAN’T GET ANYWHERE WITH THIS WEB SITE. What is wrong with the SSA to make online access impossible? And no way to contact the security/IT/computer issues departments. I fear that I won’t get my October check and won’t be able to pay my November rent. Thanks a lot, SSA.

    • A.C.

      Hi, Janet. We are sorry to hear about your situation and certainly understand your frustration. Due to the time sensitive nature of your situation, it might be best to visit your local Social Security office regarding your benefits. We hope this matter is resolved as quickly as possible.

  5. Timothy W.

    Trying to set up my social security account!

    • A.C.

      Hi, Timothy. We are sorry you’re having difficulty with your personal my Social Security account. For assistance, please call 1-800-772-1213. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Generally, you will have a shorter wait time if you call later in the week. Telephone representatives are available between 7 a.m. and 7 p.m., Monday through Friday. We hope this helps.

  6. Thuan V.

    I want to create my account

  7. Andra C.

    My disabled son is non verbal and 31 years old. He has a social security number and receives SSDI. I am his parent, his legal guardian and his representative payee. He lives at home with me.

    Question: Is there any way that I set up up a “mySocialSecurity” account on his behalf so that I may easily access information on his behalf?

    • V.V.

      Hi Adra. You can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission or are that person’s representative payee.

  8. Kaitlin S.

    I forgot my email and can not get into my account. Who do I call and what do I do

    • V.V.

      Hi Kaitlin, thanks for using our blog. Sorry to hear you are having difficulties accessing your my Social Security account. For assistance with your account, you may:

      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  9. Mary S.

    I cannot remember my password to access my account on line, and now I have been locked out. who do I call to help me rest my password.

    • katilin s.

      nevermind

  10. PATRICIA F.

    AS IS USUAL WITH GOVT INTERACTIONS, I WAS UNABLE TO SET UP THE MY SS ACCT.
    WHO KNOWS WHAT ANSWER I DID INCORRECTLY AND PROBABLY HAVE NO WAY OF FINDING IT OUR BECAUSE I CANNOT CONTACT BY PHONE FOR HELP. SO NOW I CAN WAIT 24 HRS AND TRY AGAIN ONLY TO CONTINUE WITH ERRORS!!!!!!!!!!!!! WHO REMEMBERS OLD PH NUMBERS ETC???
    SO THIS COULD GO ON FOREVER AND I REALLY NEED TO SET THIS UP TO OBTAIN MY OLD 1099 INFORATION.

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