General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

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Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Jerry H.

    l need to change my bank account number had to change because of fraud. still the same bank same address same names on the account just account and tracking number are changed.

  2. Sharon C.

    I have always believed that the goal of the SSA customer service department has been customer satisfaction—until today. Today, I received a call back from a woman that was rude, if not mean. From our conversation it was clear that she did not like her job nor does she like people. At first I thought she was just having a bad day but her attitude was mean spirited.. Although the information she provided was accurate she did so most discourteously. At the end of our conversation reminded her that I could take the customer survey and she snidely remarked ‘Good Luck!’ I don’t believe most customer support representatives are like the one I spoke with today. I sincerely hope not.. I am disaster case manager for people that were impacted by Hurricane Harvey; Heaven help me if I ever spoke to one of my clients that way.

  3. Carmilla R.

    Calling the local office is a joke. I have been waiting months after approval for SSDI, no waiting for back payment, yet when I call they tell me they will add a note to my file but that’s all they can do, because SSDI is done through payment centers.There is no number I can call to the payment center, just local office. I get different answers to the same questions from each person I speak with. Now they get very rude when I call and give me the excuse that they are understaffed and that’s what is holding up my payment. Oh, but if I received SSI, then they could push it forward. Ok so because you are understaffed and I do not qualify for SSI ( a welfare program) it’s ok for me to become homeless. It’s been five years of the process and even after approval I am going to wait another year for payment. It’s ludicrous. Understaffed should not be an excuse and SSDI should be paid out just as quickly as SSI.

  4. william

    Bull!!!!!

    PUT IN A CALL-BACK OPTION!!! 45-60+ minutes listening to an insipid vamp is insane.

    Worst run organization ever…

  5. James R.

    I need to fax marriage license to
    West Palm beach office in order to
    Receive spousal benefits. What is the fax number?

  6. Michael E.

    How much would it cost to enroll in Medicare now

  7. Holly s.

    I had a wonderful experience at Social Security administration office in Tucson. The employees names were time in Daniel and they were very helpful. I only waited 10 minutes before I got into the sea one of them. Thank you for running such a great office to time and Daniel from Holly Sack

    • R.F.

      Thank you! We’re pleased we can help. Our employees are committed to providing the public with the best service possible.
      We promise to pass your note along to our colleague.

  8. tom m.

    your service absolutely sucks. you either wait on the phone tree for an hour or you get on the net or even more confusions and run arounds. i’m going to keep working till i die fuck you people

  9. Dona M.

    My birthday is wrong on my social security card,

  10. Gary A.

    we sent our 2017 tax forms in to you Jan or Feb. Why don’t we have them yet? When will they come?

Comments are closed.