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Change Your Address and Phone Number Online with my Social Security

August 18, 2022 • By

Reading Time: 2 Minutes

Last Updated: November 2, 2023

person reviewing information onlineIf you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

  • Be at least 18 years old.
  • Provide a valid email address.
  • Have a Social Security number (SSN).
  • Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).

Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.

  • Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
  • ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.

If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online.

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About the Author

Stephen McGraw, Acting Deputy Associate Commissioner, Office of Strategic and Digital Communications

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Comments

  1. Tien D.

    hello, SSA need to know where I live in different rent place about address. Should I give you from my address information?

    • Ann C.

      Hi, Tien. Thanks for your question. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

    • Johnny C.

      I have a new address, 1353 S. Hudson Ave. Los Angeles, CA 90019.

      • Ann C.

        Hi, Johnny. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.

         

         

  2. Norma A.

    I have moved and need to change my address

    • Mark R.

      markricci.417@gmail.com

    • Mark R.

      Need to update my new address

      • Ann C.

        Hi, Mark. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

    • David P.

      need to make address change

      • Ann C.

        Hi, David. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

    • Ann C.

      Hi, Norma. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

  3. Richard W.

    I signed into my account and it will not allow me to change from a street address to a PO Box to receive mail. The new info with the new benefit changes is going to the incorrect address. We can no longer receive mail at our physical place of residence

    • Ann C.

      Hi, Richard. We are sorry to hear you have had difficulty changing your address. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  4. Joseph J.

    My wife and I are moving so we need to update our address is the a simple link to use?

    • Ann C.

      Hi, Joseph. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

  5. Scott S.

    Hello,
    How do I change my mothers mailing address? She is incapacitated and can’t create an account and email.
    Her new address is an assisted living home.

    Thank you,

    • Ann C.

      Hi, Scott. Thanks for your question.  If your mother needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your mother’s records and the ability to update her account information. 

      Typically, a face-to-face interview is required when applying to be someone’s representative payee. If your family member cannot be present, a statement from their doctor would be helpful. The statement should say that they are not able to -mentally and physically- manage their Social Security benefits and identify you as the person responsible to keep their finances in order. Please note that having a “Power of Attorney” does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits.

      Please read our publication, A Guide For Representative Payees,  for more information. If you have specific questions, or to make an appointment with the local Social Security office, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  6. MK

    I have moved and need to change phone & address. Verification code is being sent to a disconnected landline.

    • Muzell B.

      I would like to change my address from 6325 Barrister Road, Chesterfield, VA 23832 to 1000 Corner Road, Java, VA 24565

      • Ann C.

        Hi, Muzell. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. Just a reminder – please be cautious about posting personal information on social media.We hope this helps.

    • Ann C.

      Hi, MK. Thanks for visiting our blog. Please contact your local Social Security office for assistance. We hope this helps. 

       

  7. Gail L.

    I can’t login to change my phone number it keeps texting/ call old #

    • Dan S.

      I have the same issue with phone number update here. Is there an option to update the phone number? Thanks.

      • Ann C.

        Hi, Dan. We are sorry to hear you have had difficulty accessing your account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

    • Venise P.

      Same here

    • Ann C.

      Hi, Gail. We are sorry to hear you have had difficulty accessing your account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

  8. Carol S.

    Hello I’m on ssi I was wondering if I can change my address online

    • Ralph E.

      Ralph Edward Bailey. new address
      Christain care #208, 118 South 70th Street,
      Mesa, AZ,85208

      • Ann C.

        Hi, Ralph. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately.  Just a reminder – please be cautious about posting personal information on social media.We hope this helps.

    • Ann C.

      Hi, Carol. Thanks for your question. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

  9. Roberto

    Hello presently I’m living in the Philippines and also have a Philippine telephone number. I can no longer access my account with the SSA . Please dvise.

    • Ann C.

      Hi, Roberto. We’re sorry for any inconvenience. You will need a U.S. address to access your personal my Social Security account. Since you are living outside of the U.S., please contact your local  Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  10. Peggy

    How do you change the address for a parent who is now suffering from Parkinson’s related dementia? Obviously, my Mom does not remember her previous login info and is now living in a memory care home. Can I just mail in a form? All of these 3rd party gatekeepers like id.me and login.gov are a hardship and unethical barrier put against many elderly Americans. I urge everyone to contact their Congress person to do away with this disrespectful and discriminatory nonsense.

    • Ann C.

      Hi, Peggy. We are sorry to hear about your mother’s condition. If your mother needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your mother’s records and the ability to update her account information. 

      Typically, a face-to-face interview is required when applying to be someone’s representative payee. If your mother cannot be present, a statement from her doctor would be helpful. The statement should say that your mother is not able to -mentally and physically- manage her Social Security benefits and identify you as the person responsible to keep her finances in order. Please note that having a “Power of Attorney” does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits.

      Please read our publication, A Guide For Representative Payees,  for more information. If you have specific questions, or to make an appointment with the local Social Security office, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

Comments are closed.