Why I Serve
Last Updated: August 19, 2021
On the eve of Social Security’s 80th anniversary, we want to share a personal moment with you. We usually talk about the services we offer, and why we believe offering these services is important to you and our nation.
We seldom get the opportunity to speak about our employees – those who stand behind the desk, behind the computer screen, or on the other end of the calls to our toll-free telephone service. Social Security employs more than 62,000 men and women nationwide.
Our employees’ duties range from taking a retirement application, to designing the signs posted on the walls of our field offices, to creating and editing thousands of publications, to designing and maintaining our vast computer network. Our team does this with a common goal of serving America by providing services to our nation’s most vulnerable citizens in times of personal hardship, transition, and uncertainty.
In the past few months, we asked our employees to share why they serve. Their answers, often expressed in heartfelt narratives, almost universally contained one sentiment.
I serve because I enjoy working with our public and because the services we provide matter.
Our greatest satisfaction comes from knowing that the people who need our benefits most – retirees, people with the disabilities, children, and families – receive the help they need. Social Security continues to give Americans hope and support with expanded programs that offer more than even President Franklin D. Roosevelt envisioned 80 years ago, when he signed the Social Security Act into law.
Tomorrow, we celebrate the anniversary of our program. Today, we celebrate the thousands who bring that program to life every day.