COVID-19, General

Update on Social Security Offices

April 24, 2020 • By

Reading Time: 1 Minute

Last Updated: February 21, 2023

Earlier this week, The White House issued national guidance regarding Opening Up America Again. We are evaluating this information as it relates to our agency and are continuing to closely monitor the COVID-19 situation across the nation. In fulfilling Social Security’s mission, when we reopen offices to the public, we will provide a safe environment for both the people we serve and our employees.

As we continue to develop our plans, our offices will remain closed to the public for face-to-face service, and our employees will continue to work remotely and provide services to the public. We will provide updates moving forward and post updated information on the status of our offices, by state, at our website. Our agency will provide these updates directly, and please disregard other sources of information regarding the status of our offices.

We will continue to provide the vital service the public relies on. Please visit our website for more information about our services during the pandemic.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)

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Comments

  1. Marie w.

    I had my hearing March 18,2020 with a favorable decision, I am waiting for the decision in writing and my benefits reinstated along with 16 months of back pay. I have a paper file and my file is just sitting in someone’s desk until you reopen, Ive written Congress and my situation is now a priority, along with letters from my attorney. Please let me know what we can do about this? When will you reopen?
    Marie wines mwines6886@gmail.com

    • A.C.

      Hi, Marie. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can contact your local Social Security office. You can ask to speak to a manager on your next call. We hope this is resolved soon.

  2. Abraham K.

    My wife & i came in the country 5 months ago, never owned social security numbers before but was lucky to get Our green cards, we are unable to work becoz of social security numbers which leading us to be lability on our hosts, I got jobs several time and I was denied because I don’t have social, how can I get thru with this?

    • A.C.

      Hi, Abraham. Please call your local office to see if an in-office appointment is necessary and possible. Look for the general inquiry telephone number under Show Additional Office Information. Thanks!

      • Lyndon

        Why Dmv is open while the ss office is not…since both are government agencies…in dmv they have precautionary measures like social distancing, face mask and sanitizer. Why its not happening in SS office? They can’t do that? We called many times but stil no call back from them.Now SS office is the most important agency today. Were also waiting for ss number.how can we work.. pls help.

  3. Ericson r.

    When are you guys going to re open to the public for face to face contact. New Jersey 08854

    • A.C.

      Hi, Ericson. Our offices remain closed to the public for face-to-face service; however, we are still able to provide critical services via phone, fax and online. For more information and to subscribe for updates, visit here. We hope this helps.

  4. Danielle J.

    When will offices re-open? They should absolutely be re-opened by now for “appointment-only”. I do not feel comfortable mailing all of my personal information (USPS already lost my marriage license this month).

    • A.C.

      Hi, Danielle. Thanks for your question. We are still able to provide critical services via phone, fax and online. For more information and to subscribe for updates, visit here.

  5. Terence N.

    How can i apply for a new social security card now that offices are closed

    • A.C.

      Hi, Terence. Please call your local office to see if an in-office appointment is necessary and possible. Look for the general inquiry telephone number under Show Additional Office Information. We hope this helps.

    • Abraham K.

      Hello good friend,u are n are facing the same problem. Did u get thru with ur social security number?

  6. Jeanette B.

    How can I get a replacement ss card?

    • V.V.

      Hi Jeanette, thank you for your question. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, you may be able to apply online. Check out our Frequently Asked Questions web page for details on how to apply for a replacement Social Security card. If you are unable to apply online and you do not want to mail in your documents, which will be returned, you may need to wait for the offices to reopen. Use our Social Security Office Locator to find your local office address. We hope this helps.

  7. James N.

    In the mean time all application policies (Medicare, etc.), Remain on “In person” schedules. You need to
    Extend application expiration to accommodate this
    Situation or open up as other business has

  8. Wendy E.

    How can someone get their name changed on social security card while office is closed?

    • V.V.

      Hi Wendy, thank you for using our blog. Check out our Frequently Asked Questions web page on how to change your name. If you do not want to mail in your documents, which will be returned, you may need to wait for the offices to reopen. Use our Social Security Office Locator to find your local office address. We hope this helps.

      • Ericson R.

        I spoke to an agent in my location (08854 – New Jersey) but they told me they do not do appointments. I’ve told them that I have to get a social security for my daughter she just came from the Philippines but born abroad USA citizen. I need to need this matter to be taken care of. If I can have an appointment it will be really grateful. Insurance purpose

  9. kiyya

    please please I do not have anything to pay my bill and basic need to live,i asked many times to my local social security office(Minneapolis) to have ssn I am lawful immigrant, they said to me we call you for appointment but there is no any answer to me, today when I call them they said the officer not available in the office so what I can do please think more you are also human being ,how I can survive?

  10. kiyya

    please please I do not have anything to pay my bill and basic need to live,i asked many times to my local social security office(Minneapolis to have ssn I am lawful immigrant, they said to me we call you for appointment but there is no any answer to me, today when I call them they said the officer not available in the office so what I can do please think more you are also human being ,how I can survive?

    • V.V.

      Hi Kiyya, we are sorry to hear about the difficulties you are experiencing. Please continue to work with your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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