COVID-19, General

The Latest on Our Reentry Plans

March 14, 2022 • By

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Last Updated: March 14, 2022

Social Security Administration LogoI’m excited that, starting in early April, we will add more in-person appointments and offer in-person service for people without an appointment.

During the pandemic, millions of people used our secure and convenient online services, and received help by phone and in our offices by appointment. For people who can access our services online or by phone, we ask that they continue to do business with us online or by phone and schedule an appointment, when possible, which will better allow us to timely serve people who cannot use those options.

I invite you to visit our webpage How to Get Help from Social Security to learn:

  • The best ways to get help from Social Security.
  • What you should know before you visit a Social Security office, so we can help you safely.
  • Innovative options that could help you have your hearing sooner if you are appealing a decision.

We are committed to helping as many people as possible as safely as possible.


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

  1. ADRIAN A.

    really lets think covid is over even though it is not ,because we have to get back to normal. we could be waiting around forever if we keep fearing it so bad. everyone stills goes shopping and everything else but cant go to work or a government office?

  2. Jessie

    You make it sound as if you did people a favor by online/telephone help which is simply NOT TRUE. Even the professionals who have to deal with SSA every day trying to help the vulnerable and disabled population have had trouble getting through to your offices. While we were all here every day in our office your offices remained closed and we continued paying your salaries to give you the right to say you were working from home. No one answered your phones a lot of days. They would simply ring and ring or finally cut you off after a while.

    • ADRIAN A.

      well, they want you to realize you do not need help form a field office if possible. but i agree some thing just need to be done in person

    • DENNIS

      RIGHT ON. SEE WHAT HAPPENS WHEN GOVERNMENT UNIONS ARE INVOLVED. NO HEROS INVOLVED HERE!!!

  3. Martha

    I hope you guys get the help needed. I’ve been trying to call for over a week to get an appointment and nobody picks up.

    • Mary

      I have been trying for several months. There isn’t even message that states there are no in face spots. Schools and businesses are open now, have been for several months
      So unprofessional. A joke!!

  4. LaRhonda B.

    I have tried calling and calling and can’t get help on the phone.

    • Ann C.

      Hi, LaRhonda. We are sorry to hear about your experience. We are currently having problems with our phone lines. You may experience service issues, including poor call quality, dropped calls, and long wait times. We sincerely apologize for any inconvenience and we appreciate your patience. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps. 

       

  5. Cris B.

    I had a 9:30 am appt by phone today My phone is being replaced so when the interviewed tries to call it will go straight to voice mail and I have no way to retrieve missed phone calls and voice mail
    I wanted to advise the SS rep to call me at another phone number. I had called the 800 but the connection was bad. When I called back both that number and the 866 numbers have been busy since 9:00am when the office opens per their website
    How can I get the update phone number to the representative for our current home appt
    Can you call me at please 503 330 9260 Cris Brackens

    • Ann C.

      Hi, Cris. For your security, we do not have access to private information in this venue. If you still need assistance, please can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office Just a reminder – please be cautious about posting personal information on social media.We hope this helps.

    • Walt

      YOU screwed up by not having a working phone available…

  6. Bertha P.

    How do I make appointment in the office?

    • Janer

      You have to call the office to set up an appointment. Good luck

    • Ann C.

      Hi, Bertha. Social Security offices are currently open only for in-person appointments for limited, critical situations. We are unable to accept walk-in visitors. If you feel you have a critical situation, please visit our Coronavirus (COVID-19) page for more information and updates. We hope this helps. 

  7. Carolyn C.

    Is the date we receive our check based on our birthday or last name?

    • Linda W.

      Birthday 🎂😊

    • Ann C.

      Hi, Carolyn. Thanks for your question. For most Social Security benefits, payment dates are based on your birthdate. We issue SSI payments at the beginning of the month. Check out our blog,  What Day of the Month Do I Get my Social Security Payment? We hope this helps. 

  8. Carl W.

    Why does my dollar amount not reflect 2022 Cola on the website?

    • Dr u.

      Same issue I am also facing

    • Ann C.

      Hi, Carl. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  9. Steve

    Your phones have not been working. The public cannot access your services.

    • Ann C.

      Hi, Steve. We are sorry to hear about your experience. We are currently having problems with our phone lines. You may experience service issues, including poor call quality, dropped calls, and long wait times. We sincerely apologize for any inconvenience and we appreciate your patience. We continue to provide help in our offices by appointment only. In early April, local Social Security offices plan to add more in-person appointments and will again offer in-person service for people without an appointment. We have not set an exact date in April.  Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps. 

  10. Gloria B.

    Great news. I know you guys are super overloaded and I’m sure you all are excited about the upcoming changes. All of your customers will be excited as well to have better/faster customer service.

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