Social Security Deploys New Technology to Better Serve You
Reading Time: 2 MinutesLast Updated: August 7, 2025
At the Social Security Administration (SSA), our mission is to provide you with the best possible service, whether you call us, visit a field office, or manage your benefits online. We are always listening to your feedback and the suggestions of our dedicated employees to find new ways to improve your experience.
Listening and Acting on Employee Feedback
Since his confirmation, Commissioner Bisignano has been visiting field offices across the country, meeting with staff and hearing firsthand about the opportunities they see while serving the public. For example, during a visit to our Staten Island, New York office this week with Congresswoman Malliotakis, the Commissioner spent time discussing how technology and process enhancements have improved the office’s ability to serve customers both by phone and in person.
During another visit on August 1 to our New Brunswick, New Jersey field office, employees shared a specific challenge: sometimes, when answering calls from outside their office’s traditional service area, they were unable to fully assist a very small percentage of customers due to system constraints. We recognized that, to serve you better, we needed to ensure our employees had the tools to help every caller, no matter where they are located.
A Fast, Effective Solution
We took decisive and immediate action. Last night, we rolled out an important update to our key workload processing systems. These updates now allow our employees to meet your needs, regardless of which office you call or where your case is located. This means that when you reach out to us by phone, you can expect even more consistent and complete service, no matter who answers your call or which office they work in. This rapid response under Commissioner Bisignano’s leadership is just one example of how we are working to transform SSA into a digital-first agency that puts your needs first. We are committed to making it easier for you to get the help you need.
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Kent B.
The whole cell-phone-photo-of-drivers-license thing is completely broken. The app/website used claims my camera is blocked– it is not. (note I am a technology expert with 40 years in I.T…).
To create my social security login.gov ID, I had to give up and go to the post office.
Ridiculous. So much for updates and efficiency.
John r.
I can no longer get into my social security account since they changed the way you log in when it says to take a picture of the front and back of your driver’s license it keeps telling me to retake then after 3 or 4 times it says to go to the post office
Judy G.
I am not an uneducated idiot; I was a Financial Advisor for 35 years before retiring at 72. I cannot get online to verify my identity because it says my camera is blocked. I cannot get a barcode because it says my info on form is wrong; it is not. 2 complete days spent trying to register online and/or on hold to a live person. This is insanity.
Tara S.
How do I change the phone number that’s listed from 2016 when I was my daughter’s beneficiary Treasure payee? Also she was a full time job so are there programs out there available to me to get opportunities to grow my own independence since I’ve been a stay at home mother for over 15 years? How do I file for my own supplemental service income opportunities since I’m going through a financial hardship currently and struggle with employment?
VA C.
WELL, there are 6 people taking a photo-op that could be in their office, answering the phones. Get back to work! Sheesh!
goldie g.
that is a good one!
Marvin W.
This is so untrue. Went to office to get Proof of benefits was told they no longer print them out at the office had to wait 15 days before it arrived. I was kicked off the CAP PROGRAM because I could prove my income. I tried to sign up on line for 4 hours. Kept doing video. Submitted driver license. With a cell phone number it would not let me create online account. Outrageous!
Nancy M.
I have had a similar experience trying to use the online portal. It used to be easier to login, but not now.
Griffith
The “No” button on the previous page does not appear to link to anything. Please explain.
Dave K.
You did not increase the budget for Social Security operations. So, given inflation, they are now working with less money than before. Given our aging demographics, I can tell you that voters are going to react accordingly when service declines and AI fails to service us correctly. We know Social Security staff are doing their best. We will let this Administration and Republicans know how we feel with the next election cycle.
Suzanne L.
could not agree more!! They post these “we’re improving services” as a publicity stunt when NOTHING is improving. America as we knew it is no more and will get worse (very quickly) ACTION ACTION ACTION!!
Aung S.
I didn’t receive any letter in myanmar.stop my benefits.i am Cancer man .how to help me.i didn’t receive banking account SSA.1199.i can’t walking always in bed.Thanks for your help. I live in Myanmar.