Social Security Administration to Resume In-Person Services at Local Social Security Offices
Reading Time: 2 MinutesLast Updated: November 2, 2023
I am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.
To avoid waiting in line, I strongly encourage people who can, to use our online services, call us, and schedule appointments in advance rather than walking in without an appointment.
Phone appointments can save you a trip to a busy office. I thank the public for your patience as we work to increase service.
Customers who walk in without appointments may encounter delays and longer waits at our offices. Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.
Given that many of the people we serve have health vulnerabilities, and consistent with our union agreements, we are continuing to require certain safety measures including masking (regardless of local guidance), physical distancing, and self-health checks for COVID-19 symptoms. We will provide masks to the public and employees if they need them.
Online Services and telephone remain the most convenient ways to contact the agency.
Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, on our website. Many Social Security services are also conveniently available by dialing toll-free, 1‑800‑772‑1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1‑800‑325‑0778.
As we transition to a new modern phone system, some people may experience a busy signal or be unintentionally disconnected from their call. We sincerely regret this disruption and recommend people call when our National 800 Number may be less busy, such as before 10 a.m. or after 4 p.m. local time or later in the week. Like our offices, our waits are generally shorter later in the month.
To learn more, please visit our Online Services page.
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Tags: COVID-19, General Information, my Social Security, my Social Security account, online services
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Ramon
How can I make an appointment when I can’t even get passed the telephone recording I spent an even hour and this is more than 3 or 4 times
Sarah
You recommend making an appointment but don’t offer a way to do that – other than calling, waiting on hold, and being hung up on. Seems very dumb.
Emily
Why can we not schedule an in-office appointment online? That would most certainly free up your phone lines at least a little bit! Unless I am missing that part of the website?
Danielle M.
You are leaving the same general not helpful response. I have clicked that so many times it is ridiculous and sadly it never is helpful with any information I need since I need a human being, say nothing of the three calls I made today that I stayed on hold for literally 51 plus minutes each time for the phone system to simply say bye can’t help ya today our lines are too busy or whatever. I am going to keep posting until I get a legitimate way to reach someone for real help. I have also notified our congressmen’s office (Bernie Sanders).
Ann C.
Hi, Danielle. We are sorry to hear about your frustration. We respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps.
Danielle M.
Your phone service and your web page are completely useless to those of use without technology. Your unwillingness to deal with people is obvious and offense and FRUSTRATING. I have questions that I need not want a human being for. It is impossible to get a local number it is impossible to find an email address. It is beyond ridiculous how pathetic the willingness (lack there of) to assist us is. Unreal and very unappreciated.
LORI D.
I need an appointment for Mt. Pleasant, TX office, please
Ann C.
Hi, Lori. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Rachel
Right but your website states that YOU highly recommend that we make an appointment. Yet no where on your website can we book an appointment. As usual making people jump through fake hoops.
Vicky
Your phone service is the worst than any.
You guys need to hire more people to answer the phone & help people to make appointments. I was on the phone for 1 hour & unable to make the appointment. This is unacceptable & 3rd 4th, 5th country service, simply the worse & apologizing in public does not fix the problem . Fix it please.
danielle R.
I agree accept that IRS equally is useless
Peter J.
My wife and I are trying to schedule an in person meeting with our Columbus Ohio social security office.
We have tried many times to call and have emailed but we never get a answer or reply.
Can you help us
Ann C.
Hi, Peter. We are sorry to hear that. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Brian R.
I need an appointment at the Bridgewater nj office to resolve an overpayment issue on my account
Ann C.
Hi, Brian. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Sara C.
Agree 100%! And you should be able to schedule a consultation with a professional who handles cases similar to yours. https://triunework.com/