COVID-19, Disability, Supporting Our Most Vulnerable

Outreach to Vulnerable Populations During the COVID-19 Pandemic

April 2, 2021 • By

Last Updated: April 2, 2021

A photo headshot of SSA Commissioner Andrew SaulLast week, over 1,500 people joined me on a national conference call to learn how their organizations can help the Social Security Administration assist our most vulnerable populations during COVID-19. Participants included representatives of the non-profit community, health care organizations, private industry, Federal, State, and local government, and Congress. The response was nothing short of extraordinary and serves as an example of the public service spirit that unites us all.

Now, more than ever, it is vital that we join together to serve our most vulnerable populations. People who struggle with low-income, limited English proficiency, homelessness, or with mental illness, have historically relied on meeting with us in person at our local offices to get the help they need. With our offices currently unable to accept walk-in visitors to protect both our beneficiaries and our work force during the pandemic, it is essential that we continue to engage with the public online, on the telephone, and by appointment for limited, critical situations.

To address the challenge of continuing to serve those who need us most, we’ve joined with external partners to launch a new national outreach campaign. The goal of the campaign is to connect eligible individuals to Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) benefits. The SSI and SSDI programs provide critical financial assistance, including life-saving access to healthcare and the Supplemental Nutrition Assistance Program in many cases.

Key components of our outreach campaign include:

  • Working with community-based groups that can assist with taking applications for SSI and SSDI.
  • Launching a national advertising campaign on TV, radio, and social media, with emphasis on children with disabilities.
  • Adding a number of new online tools and informational pages, including:

I want to thank the White House Office of Faith-Based and Neighborhood Partnerships for working with us and sharing our website and products with their national network of faith and community leaders.

I also want to thank members of the claimant advocacy community for their collaboration on this campaign. We will feature their perspectives on serving vulnerable populations on this blog site over the coming weeks.

Please be sure to subscribe to this blog so that you receive alerts whenever we publish new articles from our partners. We will also share the latest information about our national outreach campaign here.

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Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)


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  2. Susan c.

    I want to no why we don’t get extra money to help us out like the unemployment insurance does i get very little and barely making it can’t pay my rent and lights car payment and other bills please give us a boo ty/

  3. Tanya L.

    I applied for my survivors benefits in February of 2014 and was denied first denial was 2012 for SGW didn’t never work in 2012. Went to IRS they did investigation found out I was victim of identity theft for 2012-16 reapplied May 2020 was denied again for SGW in 1995 which I was in prison worked from prison all I made was $10,750.23 never seen any of the money, I paid room and board etc. I been disabled all my life my mom died April 2019 and my dad died September 2017 now according to the Chief of Actuary for SSA they came out with new Provisions in July 1, 2020 so why are you guys holding on to my parents money and what are you using it for why won’t you give it to me. My dad worked for this country all his life also served in the military (Marines). Question why wasn’t the Annual Income Index applied to what I accumulated for the year 1995? Certain codes were to be applied but yet, still as of today I am in denial from Social Security.

    • Vonda

      For your security, Tanya, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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  7. Ma l.

    I don’t recieve award latter from ssa

    • Vonda

      Hi Ma liza, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to get a benefit verification letter. This letter is sometimes called a budget letter, a benefits letter, a proof of income letter or a proof of award letter. You also may be able to request a benefit verification letter by using our automated telephone service at 1-800-772-1213. You can conduct the automated services 24 hours a day. At the prompt, indicate that you’re requesting a proof of income letter. We hope this helps.

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  9. Rodolfo W.

    He trabajado por mas de 30 anos. Siempre aporte. Mientras mi esposa vivia entre ambos ibamos sobreviviendo. Ella murio. Solo recibo 600 y poco todos los meses. Existe una forma variar ese ingreso?. Tengo 80 anos, me valgo por mi, recibo la ayuda para electricidad y agua de mis hijos, pero tambien ellos tienen sus limitaciones. Gracias si pueden hacer algo.

  10. Gina R.

    Actually disabled since 1982, my mother took me to the doctors and told my dad I need a growth hormone but he thought the doctors just wanted his money now I have pituitary gland failure which is hypopituitaryism forced to retire on social security disability which is based on what you made but I’ve been late to every job I’ve ever had struggled to keep a job my whole life I’m only 47 years old I only get 1,035 a month forced to live in poverty in the richest country in the world. It makes no sense why I should have to live this way, because my mother died in 2016 I don’t know who the doctor was who treated me back in 1982 there’s no paperwork no proof and I don’t know how to find it and then it took years for other doctors to find out what was wrong with me. My mother was related to The McCoys of the Hatfield ,McCoys who had Von hippel lindau syndrome which is an endocrine disease which I’m sure is where I get my horrible genetics from. Hollywood is making all kinds of money off the books and movies.

    • Ann C.

      Hi, Gina. We are sorry to hear about your condition and situation. You may be eligible to receive social services from the state in which you live. These services include free meals, housekeeping help, transportation, or help with other problems. To get information about services in your area and find out if you qualify, you will need to contact your state or local social services or welfare office. We hope this helps.


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