General, People Facing Barriers, Social Security Number and Card

How We Serve People Who Have Limited English Proficiency

January 4, 2024 • By

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Last Updated: January 4, 2024

Mother and young child sitting at a desk with a laptopWe have resources in many languages to help people with limited English proficiency (LEP). By addressing language and other barriers, we can help more people access Social Security programs, services, and benefits.

Our free interpreter services are available to people who prefer to conduct business in a language other than English. We offer interpreters in more than 200 languages to help customers communicate and understand important information. Customers can obtain these services by calling our toll-free number at 1-800-772-1213 or by visiting a local office and asking for an interpreter.

Our website provides online resources in Spanish including information on retirement benefits, disability benefits, and Supplemental Security Income (SSI) payments.

We offer the instructions for applying for a Social Security Number card in 17 languages (including English and Spanish). Applicants can use the new instructional guides to complete the official SS-5 English form.

We offer many of our publications in languages other than English. Please check out Social Security Information in Other Languages page to view these resources, which include:

  • Social Security Numbers for Non-Citizens.
  • Understanding the Benefits.
  • A sample Social Security Statement and 10 supplemental fact sheets.

We strive to improve our customer service and provide helpful information to everyone. You can learn more about our commitment to increase access to benefits and services for LEP customers in our Language Access Plan.

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