New Online Social Security COLA Notices

September 27, 2018 • By

Reading Time: 2 Minutes

Last Updated: November 3, 2023

man on computer We are constantly expanding our online services to give you freedom and control when doing business with us. Our new online cost-of-living adjustment (COLA) notices are another example of our commitment in this area.

Later this year, we will post the Social Security COLA notices online for retirement, survivors, and disability beneficiaries with a personal my Social Security account. The announcement of the COLA amount will occur in October, but final benefit amounts won’t be calculated and available until December, when we mail COLA notices that contain the benefit amount for the next calendar year.

These COLA notices will now be available to view and save via the online Message Center inside my Social Security. The Message Center is a secure, convenient portal where you can receive sensitive communications we don’t send through email or text.

This year, individuals will still receive COLA notices by mail. In the future, they will be able to choose whether they receive their notice online instead of on paper.

Online notices will not be available to representative payees, individuals with foreign mailing addresses, or those who pay higher Medicare premiums due to their income. We plan to expand the availability of COLA notices to additional online customers in the future.

Remember, our services are always free of charge. No government agency or reputable company will solicit your personal information by email or request advanced fees for services in the form of wire transfers or gift cards. Avoid falling victim to fraudulent internet “phishing” schemes by not revealing personal information, selecting malicious links, or opening malicious attachments. You can learn more about the ways we protect your investment, personal information, and my Social Security account here.

Social Security’s online services make it easy to have the best experience possible by putting you in control of your time. Sign up for or log in to your personal my Social Security account today and choose email or text under “Message Center Preferences” to receive courtesy notifications so you won’t miss your electronic COLA notice!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications


  1. Robert V.

    I get irritated almost everytime I come to this Website…I type what I’m looking for in the search bar and everything but what I need comes up. I have my Bachelor’s in Computer science so I think someone needs to research the site .
    I put in the search bar “direct deposit calendar” and things like “demographic charts ” show up. Like our Stooges in Washington I’m starting to think its a waste of time to think you can find answers here.

    • Ann C.

      Hi, Robert. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  2. Steven B.

    My husband has NOT received his Form SSA-4926-SM (1-2020). His information is:

  3. maurice m.

    My wife received her ssa-4926 for 2020 on 12-09-2019–why haven’t I received mine as of 12-16-19?

  4. marie-cristine b.

    i’ve been told by some people that they’ve received their notice about the amounts paid/to be paid already. i have not. it is december 16, 2019.,.. have you sent them already?

  5. Robert H.

    I received an email today from SS indicating I had a new item in my SS Message Center. When I went to the Message Center there was no new email. The newest was from 11/29/2019 which I had already viewed. Why did I get today’s email indicated a new item in the Message Center?

  6. jeannene y.

    When will I receive by mail the 2020 benefits.

    • Luis A.

      Hi Jeannene. Social Security Cost-Of-Living Adjustments (COLA) notices for 2020 came out in December 2019. The notices will also be available online to most beneficiaries in the Message Center of their personal my Social Security accounts. This new increase will take effect for Supplemental Security Income (SSI) payments on December 31, 2019, and for Social Security payments in January 2020. We hope this helps.

      • Robert V.

        Thank you that does in deed help. I truly hope someone will develop a program that can create a DD calendar that can be accessed quickly.

  7. Bill M.

    having trouble each time I try to us my social security /accounts. please guide me into the right path.

    • Ann C.

      Hi, Bill. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  8. Clyde B.

    When will l get my COLA notice in the mail ?

  9. Susan M.

    There was a SS direct deposit of $315 in my account.
    What was this for?

    • Luis A.

      Hi Susan. For your security, we do not have access to your personal information in this forum. In your situation, please call our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m. You may also contact the local Social Security office. We hope this helps.

  10. Lucy M.

    I am not sure if I already open one or not. Can you check for me. Lucy M Smith. 04/10/1960. If so I don’t remember my log in or password. 480-939-1990.

    • Ann C.

      Hi, Lucy. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.

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