New Online Social Security COLA Notices

September 27, 2018 • By

Reading Time: 2 Minutes

Last Updated: November 3, 2023

man on computer We are constantly expanding our online services to give you freedom and control when doing business with us. Our new online cost-of-living adjustment (COLA) notices are another example of our commitment in this area.

Later this year, we will post the Social Security COLA notices online for retirement, survivors, and disability beneficiaries with a personal my Social Security account. The announcement of the COLA amount will occur in October, but final benefit amounts won’t be calculated and available until December, when we mail COLA notices that contain the benefit amount for the next calendar year.

These COLA notices will now be available to view and save via the online Message Center inside my Social Security. The Message Center is a secure, convenient portal where you can receive sensitive communications we don’t send through email or text.

This year, individuals will still receive COLA notices by mail. In the future, they will be able to choose whether they receive their notice online instead of on paper.

Online notices will not be available to representative payees, individuals with foreign mailing addresses, or those who pay higher Medicare premiums due to their income. We plan to expand the availability of COLA notices to additional online customers in the future.

Remember, our services are always free of charge. No government agency or reputable company will solicit your personal information by email or request advanced fees for services in the form of wire transfers or gift cards. Avoid falling victim to fraudulent internet “phishing” schemes by not revealing personal information, selecting malicious links, or opening malicious attachments. You can learn more about the ways we protect your investment, personal information, and my Social Security account here.

Social Security’s online services make it easy to have the best experience possible by putting you in control of your time. Sign up for or log in to your personal my Social Security account today and choose email or text under “Message Center Preferences” to receive courtesy notifications so you won’t miss your electronic COLA notice!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications


  1. Gerald R.

    Joe Biden ,our new play like President, made a comment about cutting the benefits when he is put in office . Is this true ? Have you all been notified of any such thing? Boy that would just top it off we would know by that kind of move where we are going in the short lived future for this falling country

  2. James J.

    My SS payment is and has been $2350.30. This month on the 14th I received a payment of only $324.00
    What is the reason for this lesser payment?
    James J Leader
    12053 Colliers Reserve Drive
    Naples Fl 34110

    • Vonda V.

      Hi James, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  3. mellainie M.

    By how much in 2021 approximately

    • Vonda V.

      Hi Mellainie, thanks for using the blog to ask your question. All monthly Social Security and Supplemental Security Income (SSI) benefits for more than 70 million Americans will increase 1.3 percent in 2021. For more details about the new COLA, visit our Cost-of-Living Adjustment information page.

  4. Tamal B.

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  6. adele w.

    my ss decreased for 2020 – can i please get a copy of my gross award letter

  7. Claudette D.

    I applied for ssdi i have several health problems. I have no income and live alone. I can’t pay my rent with no income. How long does it take for a decision. I mailded my 1300 of pages of my medical records to social security to try to help the process go more quickly. How can you get a application expidted?

  8. Deborah K.

    Hello, I would like to know if the increase we received on our SSI checks this year, is the reason that Medicare is going to take 2 payments from my check, in February, to pay my monthly premiums. They are doing this with very little notice, because they can’t keep up; so because they are making mistakes, or falling behind, they just take the money whenever they want, instead of giving us a couple of months notice, then taking just one payment at a time, giving us a chance to fix our budgets accordingly without us having a panic-attack! In my case, I hadn’t paid my premium for years. until last year when they did the same thing, only that time they took 3 payments, with no notice… because they were behind taking out the payments. So I (and others) got punished for their error…blah blah! Yes I am very angry. After many, many phone calls, a supervisor finally go involved and proved me right and they admitted they shouldn’t have taken the money and they did finally return 2 of the 3 payments. However, I fail to understand why I only got 2 of 3 because clearly, the difference from the monthly payments at that time equal exactly the amount they took out. So the balance of what they still owe me is Exactly one payment; which would then total the amount they took out. Now they have done it again! But before I raise holy heck again, I need to know if that small raise is once again going to cause me problems.
    Honestly, I don’t know why you all bother to give us a raise at all, because we Never get to actually spend it. Before that happens, another gov’t agency comes along and takes it away…so what is the point?! It is very frustrating for those of us on a fixed income.

    So anyway, my question is, what is the income limit for me, before I have to pay my monthly Medicare premiums? I need to know if they really have a right to be taking it out this time!

    Thank you and I apologize for my rant. I am sorry. Clearly it is not your fault, and I hope the rest of your messages are more upbeat!
    But sadly, everything I said is very true.

  9. gerry m.

    I am trying to report a call I got saying there is a stop on my SS due to fraud and the # they said to call was
    855 269-9286.

    • Ann C.

      Hi, Gerry. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.

      If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.

  10. David T.

    I love the new feature to receive documents online as PDFs in the Message Center instead of by US Mail. Thank you for making this paperless feature available. Question – will all documents appear online in the Message Center, or just some? For example, will correspondence related to Continuing Disability Reviews be posted online as PDF documents, instead of sent via US Mail? Thanks!

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