How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Mary
Doesn’t work!! Have tried multiple times and multiple days. Very frustrating.
Rebecca l.
I can’t log in either–never received a CODE I requested several times – never had a prob before Why now———System is a MESS.
Kasey A.
Iam trying g to file a appel the social security said I owe 48.500 and I should hear something about my ssi by July it’s the frist week in Aug if I do get my check back I can’t afford to repay 48.500 I need help I had back surgery in 2018 ihave bipolar and severe panic attacks I don’t leve my house Togo in public because iam so depressed I have been like this for decades it’s so much more worse now they did not take that in account and now my back is killing me .pleas someone help me file a appel for the back pay I don’t know what to do .they said I missed my appel deadline but I had good reason I just whanted to stay in bed cause of my depression and back pain I don’t have the energy to shower or even brush my teeth.has anyone had this problem what can I do pleas help.my mom Gina. IF you k ow what she can do can’t afford a lawyer. And this stress is going to make me have a heart attack.
Jackie L.
Having trouble signing up…very frustrating…will wait til they get all the kinks out before I try again….Everyone always changing things for the better…not this time!!!
John B.
The transition problems posted by others do not encourage making this change until it is resolved by SS or platform developer. No sense wasting time finding that I just encounter the same “known” issues. Suggestion: Send an email out to all recipients when it is fully tested and corrected.
Delores J.
I have tried switching this account several times and keep coming up with the same error. I have called login.gov for help they asked me to clear my settings, cache, and cookies still having the same error. I was told maybe the system was overloaded.
Jen
After receiving several “important” email reminders to transition my “mySocialSecurity” account to an alternative credentialling provider, I attempted multiple times to link the account to my already-existing account with the alternative provider. However, every time I completed the (rather onerous) online form and clicked “submit,” I received a “this action cannot be completed at this time, please try again some other day” error message. This occurred with multiple devices and using multiple web browser apps. So, to add to previous comments reporting difficulties creating new login credentials, my experience suggests that it is also impossible merely to link your SSA account to an existing credential. Phoned SSA customer service but was told that the average wait time on hold was 2 hours and 45 minutes and the “request a call back” service is “not available.”
Rex A.
You never sent me a security code other than logging into Login. Gov. Your system is not user friendly. Why won’ you send SSA code by phone Text. Your new system really is not integrated with previous
Dianne D.
I signed up my ex husband with my email address to the login,gov so now when I try to change over to login.gov a code is being sent to his phone
Daniel L.
How do we know whether we have been enrolled or not?