How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Virginia B.
I have tried several times into the SS website and I had to change my password then still could not log in so I went to the Gov.Id log in and tried my email address and still was not successful it locked me out for 24 hours. I called this morning to the SS help line at 9:06 am and left called back and it was supposed to get a call back in about 90 minutes so after 11:30 am. I went to the website for help and it was posted no call back at this time. This is why I want to access my account is so I want have to wait online for someone to help
T.Y.
Hello, Virginia. Thank you for reading our blog. We apologize for the call wait times you’ve experienced and understand how frustrating that can be. We are working to improve our wait times and appreciate your patience. In the meantime, please complete our Feedback Form, which will give our team a better understanding of how we can improve our processes. We value your opinion and look forward to hearing from you.
John N.
Can’t log into my account. Please call at 630-336-8934
T.Y.
Thank you for reading our blog, John. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. As a reminder, never post personal information on social media. We hope this helps.
Mark H.
My nearly completed benefit application seems to have disappeared. Do I need to start over?
Phillip F.
I cannot log in to my account! Assistance with this problem would be greatly appreciated! Thank you
T.Y.
Thank you for reading our blog, Phillip. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Michele V.
I can’t log into my account. Could you please help me?
T.Y.
Thank you for reading our blog, Volpe. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Kuuipo U.
Wait time for over 2 hours sucks.. Just wanted to ask a simple question. Where is my New Benefits form for 2025.
Barbara K.
Can’t log into my account. Please call me, 503-628-2600
T.Y.
Thank you for reading our blog, Barbara. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. As a reminder, never post personal information on social media. We hope this helps.
John C.
I need to change the bank account number for my SSI deposit. MySSI is not working and the wait time by phone is 2 hours. Obviously you don’t want me leaving comments about your service on your phone survey. They would not be positive. The service is attrocious.
T.Y.
Thank you for reading our blog, John. If you receive SSI payments and want to update direct deposit information, please call our toll-free number at 1-800-772-1213 for automated phone assistance. When you hear “How can I help you today?” say “direct deposit.” You will need to provide your routing number and account number. We hope this helps.
Bona L.
Why has my login.gov stopped working. I have used it for my VA account and MySSA accounts but I can no longer use it on either account. I still have my ID.ME account that verifies me.
T.Y.
Thank you for reading our blog, Bona. You may contact the Login.gov help center for assistance with Login.gov accounts. We hope this helps.
Paula H.
Can you check if I need to file social security to irs. It is my only income I am retired
T.Y.
Thank you for reading our blog, Paula. You must pay taxes on your benefits if you file a federal tax return as an “individual” and your “combined income” exceeds $25,000. If you file a joint return, you must pay taxes if you and your spouse have “combined income” of more than $34,000. If you are married and file a separate return, you probably will have to pay taxes on your benefits. For more information, visit our Benefits Planner. For tax questions, you will need to contact the IRS. Their toll-free number is 1-800-829-1040 or you can visit visit http://www.irs.gov. We hope this information is helpful.