How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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DonnaB
Received an 8page double sided packet from SS describing their overpayment’s for a 2yr. period. I have made 3 unsuccessful attempts to my local SS office in Massachusetts to understand & rectify the issue! Do you have a Positive Solution? 11/9/24
Marcus W.
I am on SSDI and I receive a very low amount 536.00 a month,now388.00 because their taking 174 for pt c.I was told to apply for SSI which I did in March still didn’t here anything.I can’t afford toiletries wash clothes living as a squatter cause I can’t pay rent.I wish I was able to work because soon I will be homeless.
Monica G.
Hi, I have a login.gov account, but I don’t know of any activation code. When I go to input my information, it tells me that there is already an account with this information–“You already have an existing Social Security account.
You either used a different email address to access your Login.gov account, or
You have not yet linked your Social Security username to your new Login.gov account.”
I’ve tried a few different emails, but the one I’m posting from is the one I’ve gotten previous electronic statements from, so I know it’s this one. I had a social security username at least in Jan 2022, but when I input my email there, I’m told I didn’t have one.
Basically, I’m caught in a loop that tells me I both do and don’t have an account with my information, and I’m unable to proceed unless I can hunt down an activation code–which I can find no mention of anywhere in my email.
Should I just call? If so, is the 1-800-772-1213 number that I received in the ‘Important Information About Your Online Account’ email the correct one?
Thank you!
S.S.
Thank you for reading our blog, Monica. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts.We hope this helps.
Dale P.
Had to delete and then reset up sign in info due to phone number change. Account appears to be reset but cannot log in and require an activation code that starts with A- but where or how do you get that code?
Dorothy H.
I need to get in touch with someone about a letter I received. I’m 89 and don’t quite understand this letter
S.S.
Hi Dorothy. Thank you for reading our blog. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. You can also call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. to get assitance with your letter. We hope this helps.
Bernice M.
Mi correo Electrónico no funciona , me dejó acceder a Mi Cuenta con el antiguo correo electrónico y logré cambiar mi correo electrónico pero aún sigo iniciando con el antiguo como puedo resolver el problema ?
S.S.
Hi, Bernice. For information in Spanish, please visit us at http://www.segurosocial.gov, Administración del Seguro Social http://www.facebook.com/segurosocial. Thanks!
Virginia b.
Hola he tratado de establecer mi cuenta de social security pero no he podido establecerla, sigo los pasos que me pide y no me deja abansar. me pide un segundo codigo. el cual no se cual es, solo me mandan uno y es el que escribo. me podrian orientar en eso porfavor.
Gracias.
S.S.
Hi, Virginia. For information in Spanish, please visit us at http://www.segurosocial.gov, Administración del Seguro Social http://www.facebook.com/segurosocial. Thanks!
Kindle
I changed my address couple years ago, I forgot to update to my social security, now I am not able to log in because I forgot my past address, is there anyway to solve this? Thanks
S.S.
Hi Kindle. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Gina G.
I need to change the email address, due to Google problem.
Anna B.
I can not log into my account because it says I used a different email address. I only have one email address ????????
S.S.
Thank you for reading our blog, Anna. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts.We hope this helps.
Rodney w.
Some one has stopped
..
Michele
I can log into my account, but can not get more than an account overview for the rep payee account I have for my son. I can not access any information on the rep payee account. I am concerned as he turns 18 this month and I have not seen anything in regards to his continuance of benefits.
It says 508 Bad Request
S.S.
Hi Michele. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.