How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Clarice K.
I’m having trouble logging in. Can I call you at what number !
T.Y.
Thank you for reading our blog, Clarice. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
John J.
SSA,
I keep getting an email asking me to open an attachment. I copied and pasted it below, maybe you can tell me if this looks like fraud?
John J
Dearivaluediclient,
iYouriSSAiinformationichangeirequestedihasibeenisubmitted,ipleaseireferitoitheiattachedifileito iconfirmioricancelithe request order.
Pleaseinoticeiyour request canibeicancellediusingitheisafeidocument.i
i Notei:iYouriattachmenticanionlyiworkioniPC/Laptopi
iThankiyouiforientrustingiusiwithiyouriSocialiSecurityiinformation.i
Adrienne L.
I cannot add my ss#. In that field it is already filled in with either a previous password or username and every time I change it to my number it will not submit because it does not change and I get an error message that the information cannot be verified.
Melody W.
I see I have to get in line for this problem. After years of being able to access my account, I can no longer get in either. Can you give us a way to fix this? Have our Social Security accounts been compromised?
T.Y.
Hi, Melody. Thank you for reading our blog. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Lisa M.
If I already have am ID.me account do I used that to access my ssa.gov account?
T.Y.
Thanks for reading our blog, Lisa. Yes. If you have a Login.gov or ID.me account, you can use your existing account to access Social Security services. We hope this helps.
Sheryl J.
I have been trying to log in for 3 days after changing my password because you said my original password wasn’t correct! This is ridiculous! The passcode you sent me won’t work.
Lisa H.
Would you please be so kind to oblige in sending me via USPS general delivery mailing, a replacement hard copy Medi•Cal identification card
I don’t have one for myself, to address the memberships enrollment formality- in its distinguishable resourceful means certified through verification to ensure qualified medical needs w/compliance efficiently sustainable
My mailing address is:
3900 Sepulveda Boulevard
#115
Los Angeles, CA 90230-4608
My Healthcare ID Number is:
95979279D-01
Plan: Medi-Cal GMC/PHP
Adult (eff: 10/1/2023)
HEALTH NET LA PHP – Over 21 ADULT SIS
Thank you
With gratitude for the timeliness to assist with the requests made, by virtue of your generosity
respectfully yours w/sincerity,
Lisa H. Blaufox
The Holy Mother
Lisa H.
I’ve had great difficulties with the website to sign-in to the account established with Social Security Administration Withstood reasonably by goodwill to the communicational means of this formatives in addressing you
Alternatively I’ve been awaiting a return telephone call from the local Social Security office in Los Angeles county, California for about the estimation time inbetween 2-3 hours since I placed my phone call in requesting assistance with their patronage in calling me back
T.Y.
Thank you for reading our blog, Sheryl. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Bipin P.
Everything was fine with the old system now it cannot create an account with my soc. sec number
Arlene K.
As with all of the other most recent comments…no matter what I do, I cannot log into my account.
T.Y.
Thank you for reading our blog, Arlene. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Carol
I just spent the last 30 minutes jumping through hoops to sign up for Log-In.gov. Now, it says I have to go to the original Social Security site. Went there to find out I am already logged in! But now, the only menu to choose is to sign-in
or sign up to Log-in.gov. A vicious circle and now some other (company?) has all of my personal info!?
Joe R.
how do I get an “Authentication Code” to put into my Authenticator app?
T.Y.
Hi, Joe. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.