Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Paul W.

    I deactivated my oringinal my social security account. I created a new account with the one time password. It didn’t work. What do I do now? I keep calling for help but no one will help me. Please respond so I don’t have to wait on the phone for hours. Even when I do get through no one helps me with my situation. I don’t have the time to set up an appointment to go to my local ssa office. They have a 1 month waiting list.

    • A.C.

      Hi, Paul. Unfortunately, but for your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Generally, you will have a shorter wait if you call later in the day. Thanks.

  2. ehotel

    Very Informative Post…Thanks
    This is very helpful for find the Online Hotel Management Course.

  3. Lisa C.

    How can I locate an account number that is requested in order to retire from my state job? Thank you.

    • A.C.

      Hi, Lisa. Thanks for your question. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  4. Waldo P.

    Hi,

    I am a US Citizen and live outside the USA. I cannot create the My SocialSecurity account online as it requires me to provide a US address and a US phone. How can this be done if one lives outside the USA?

    Thanks
    Waldo

  5. Sid B.

    I am trying to create myssa account. I repeatedly, endlessly, continue to get the message that my username is already in use. It does not make any difference how unique a username that I try to use, I continue to get this message. I got it two days ago when I tried for hours, and I get it today as I try. When I spoke with someone at SSA two days ago, they said wait a few days and try again. I have. It seems like if this is a problem that others are having (as it seems from my google search) there should be a message on the website about it, at least. Better yet, fix the problem? And no, I am not using my name or my social security number as part of my username.

    • L.A.

      Hi Sid. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Vernon M.

    How long does it take to get a temporary password?

    I have been waiting for over two weeks.

    • L.A.

      Hi Vernon. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  7. James E.

    I need to reset my password on my account. I received my code today, but I need to site to use it on in order to reset it. Why don’t you sent it with the code??

    • L.A.

      Hi James. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Diana D.

    Please help. I cannot find a number for my husband to call. The website will not allow him to create his online account.

    Thanks

    • A.C.

      Hi, Diana. If your husband is still unable to create an account or encounter a problem with his personal my Social Security account, he may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact his local Social Security office. We hope this helps.

  9. mike r.

    I can’t recall my user name or password but when I was in the system last week, I did not complete the application but was given a continuance number so I could go back in the finish the process.

    How can I get a new user name and password so I can complete the process

    • L.A.

      Hi Mike. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  10. Charles B.

    My user and password do not work.
    I have a Reset code but do not know how to enter it

    Please help

    jbic@earthlink.net

    Charles Bickford
    xxx-xx-5376

    • L.A.

      Hi Charles. If you are still unable to access your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.