How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Debra j.
I need a new password..because i got locked ..the phone wait time is 1 hour. I am hooping to get it through this email..
A.C.
Hi, Debra. Unfortunately, but for security, we do not have access to private information in this venue. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Terry L.
Lost all sign in information. How do I start over?
A.C.
Hi, Terry. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!
Sondra
cant login to mysocialsecurity. Forgot username and password.
Won’t accept my email address
A.C.
Hi, Sondra. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Susan J.
My info is not being accepted. Your rep and I tried. She said I may have to go to an office! We tried my old and new addresses, phone number, cell number. The only thing I can figure out is it’s because I have 2 middle names and there is only space for 1 initial. Any ideas?
A.C.
Hi, Susan. We are sorry for your frustration. For your security, we do not have access to private information in this this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Mary J.
I lost my username and password for my account in moving. marybear574@msn.com. How do I use my online account.
L.A.
Hi Mary. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Ab H.
My online account is locked. What can I do to unlock it?
A.C.
Hi, Ab. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
ERIN F.
the website did not recognize my login and password and I ended up locking my account. The instructions for unlocking it say I need to re-enter by personal information. When I do that it says I already have an account. Please tell me what to do to unlock my account.
L.A.
Hi, Erin. We are sorry you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Edgar A.
What do I do when opening my Social Security Account and DO NOT HAVE A MIDDLE NAME?
A.C.
Hi, Edgar. For assistance with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Sharlene D.
I did create my social security account, but I couldn’t access it today. I couldn’t remember my password and I must have the user name incorrect too. Now I am locked out and can’t review my information. What do I do now?
A.C.
Hi, Sharlene. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Tina L.
I forgot my re-enty number. I would like to register for Medicare on-line.
A.C.
Hi, Tina. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.