Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Deborah B.

    Will my security or activation code be sent to my email

    • A.C.

      Hi, Deborah. For your security, we do not have access to private information in this venue. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  2. Joan H.

    I’ve been locked out of my account, what do I need to do to open it?

    • A.C.

      Hi, Joan. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  3. Thomas L.

    Attempt to create mySocialSecurity account failed.
    Unable to determine what the failure was, that I might be able to correct

    • A.C.

      Hi, Thomas. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  4. Michelle

    hi: how I create an account for my child. he is 3 years old. thanks!!!

    • A.C.

      Hi, Michelle. Thanks for your question. Our current policy does not allow people to set up my Social Security accounts for others. In addition, you must be at least 18 years old to create a my Social Security account. We understand how inconvenient this may be for you, but hope you understand our role in protecting everyone’s personal information. If you have any additional questions, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) between 7:00 a.m. and 7:00 p.m.. Generally, you’ll have a shorter wait time if you call later in the day. We hope this helps.

  5. Courtney C.

    what do i do when my information is not verified?

    • A.C.

      Hi, Courtney. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Jill S.

    Do I have to change my password for my SS account on a regular basis? I can’t enter the password to the account I created in early 2018. System kicks me out? Suggestions?

    • A.C.

      Hi, Jill. We are sorry to hear about your frustration. For your security, we do not have access to private information in this venue. We offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Leon W.

    I have been trying to change my email address but have forgot my password and user name I ,called and they sent a reset code but I cannot find where to use it My new email is leonwitt54@gmail.com my old email was lwitt@dioscg.org

  8. Maranda L.

    How do I login if I don’t remember my email address that I signed up with

    • V.V.

      Hi Maranda, thank you for your question. After you sign in to your my Social Security account, you can update your email address. After inputting your username and password, you will be at the security code screen. If you receive your security code via email only, then indicate that you cannot access the options listed above and need to reset where you receive security codes. We will then send you a letter with a reset code and instructions.

  9. Sherry R.

    Hello,

    I forgot my login password, how do I get it reset?

    Thank you.

    • V.V.

      Hi Sherry: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  10. ferdenant

    I have problem creating an acc.they suspended my online info and i cannot do it.

    • A.C.

      Hi, Ferdenant. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.