Comments

1. Sue B.

   May 11, 2019 1:57PM

   I want to set up my social security account but at this time I live in Canada. It says in the instructions that I have to have a valid US address. Can I use my son’s address who lives in NY state?

   • 

     A.C.

     May 13, 2019 8:44AM

     Hi, Sue. We’re sorry for any inconvenience. You can only create a personal my Social Security account using your own information and for your own exclusive use. Since you are living outside of the U.S., you can contact your local Federal Benefits Unit for assistance. We hope this helps.

2. Judith L.

   May 8, 2019 10:49AM

   I live in Canada and so do not have a US address, but I have a social security number. Can I set up a “my Social Security account” anyway?
   Thanks

   • 

     V.V.

     May 10, 2019 10:10AM

     Hi Judith, thank you for your question. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. We recommend that individuals living in Canada use the Canadian Service Area Directory to determine which Resident Office is near you.

3. Betty Z.

   May 6, 2019 8:16PM

   If I already have a My Social Security account, do I need to create a new account for the added security, and will my current account be deleted?

   Thank you.

4. J. M.

   May 6, 2019 7:19PM

   It seems no matter what I enter as a username, it is unacceptable. Instructions say it must contain 8-20 characters

   • 

     L.A.

     May 7, 2019 10:00AM

     Hi J.M. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

5. Christian

   May 5, 2019 4:24PM

   I keep getting locked out after 3 attempts at entering information that is correct. My girlfriend told me she’s never gotten this site to work for her either. I would prefer to figure this out without having to make a phone call, is there an online means of support, or is there something else I should try?

6. Walter L.

   May 5, 2019 4:15PM

   I created an account in September of 2018. It is not recognizing my user name and password.
   What should I do now? I would like to apply for retirement benefits.

   • 

     A.C.

     May 6, 2019 3:40PM

     Hi, Walter. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

7. Leslie T.

   May 4, 2019 10:36AM

   I forgot my username and password for my ss account. How do I get or change it

   • 

     A.C.

     May 6, 2019 12:25PM

     Hi, Leslie. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

8. Stephen N.

   May 1, 2019 8:36PM

   how often should i change my online MySocialSecuruty password. How long until they expire?

   • 

     V.V.

     May 3, 2019 9:09AM

     Hi Stephen. We have good news! Your password for your my Social Security account does not expire. Of course, you have the option to reset a forgotten password, and to change it in Security Settings if you wish to use a different password.

9. Dana S.

   May 1, 2019 5:57PM

   I have a client who told us he is unable to set up an account or access his Social Security on-line. Could you help us troubleshoot:

   • 

     V.V.

     May 3, 2019 8:45AM

     Hi Dana: Thank you for your question. Your client can contact Social Security for assistance by calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact the local Social Security office.

10. Pamela a.

    May 1, 2019 5:21PM

    I can’t seem to get into my account… Say’s I already have account

    • 

      A.C.

      May 3, 2019 7:55AM

      Hi, Pamela. For your security, we do not have access to private information in this venue. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.