Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Carolyn M.

    Why won’t it let me change password since I forgot it..the log in account does not help me since I forgot password and I never get statements in mail 3 months before birthday..

  2. gerardo

    how may i recover my login information?

  3. Marie T.

    i need to change my username because it is not allowing me to create an account

  4. manuel g.

    hi, i am attempting to log in but haven’t used the system in a long time. i don’t know what my email, username or password is. how can i access my acct.?

    • V.V.

      Hi Manuel: See our Frequently Asked Questions web page for information on how to retrieve or change your username or password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

  5. Robert P.

    How do you cancel an MY SOCIAL SECURITY account?

    Can you have more than two people using a the same computer set up accounts?

    • V.V.

      Hi Robert, thank you for using our blog to ask your questions. If a family shares an email address, each person should be able to establish his or her own my Social Security account by listing the common email address. There is no registration exclusion related to email addresses.

      For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  6. KEITH S.

    I attempted to create an account using W-2 info and received the message, “We cannot create an account for the Social Security number you entered.” Why can you not do so?

    • V.V.

      Hi Keith, thanks for using our blog. Sorry to hear you are having difficulties creating your my Social Security account. For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  7. Beverly J.

    I am having trouble figuring out how to sign up for a mysecurity account for my son. I am his representative and it says I cannot set up an account for him, but he is only 4 years old. I need to send in my paystubs for the month and I am not sure how to do so.

    • V.V.

      Hi Beverly, thank you for your question. Your son is not eligible for a my Social Security account because you must be 18 years old or older. However, representative payees, and the spouse, parent(s), or sponsor of someone receiving SSI may use my Social Security to report wages online. Using your own my Social Security account, you can report your wages for your son that receives Supplemental Security Income benefits.

      For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  8. Elizabeth W.

    I was locked out of my on line account

    • R.F.

      Hello Elizabeth. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  9. Robert Z.

    I had a hard time attempting to set up an online my social security account. It would not accept my information and kept asking me to correct my information but nothing was identified as incorrect and I verified all of my information several times and after a few attempts I was locked our of further attempts for 24 hours. It was very frustrating but not unexpected based on my past experiences. I still have no idea why my information was rejected and what I could do differently. I will expect that I will give up any further attempts to avoid the frustration that comes with endless failure. I tried to call for help but was told I would wait one and a half hours. So much for a what sounded like a great idea but ends in disappointment

    • V.V.

      Hi Robert, thanks for using our blog. Sorry to hear you are having difficulties creating your my Social Security account.

      For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Visit your local Social Security office and request an activation code.

  10. Linda R.

    what do I do if I forgot my user name & password?

    • V.V.

      Hi Linda: See our Frequently Asked Questions web page for information on how to retrieve or change your username or password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

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