Comments

1. Jocelyn R.

   November 26, 2018 10:40AM

   How can I create an account when I am Canadian, now live back in Canada and have only a Canadian address?

   • 

     V.V.

     November 26, 2018 2:47PM

     Thank you for your question, Jocelyn. Unfortunately, at this time, you must have a U.S. mailing address to create or to access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

2. Rebecca E.

   November 23, 2018 5:56PM

   I have not logged into my account in a few years. Tried last month and got locked out. Tried today and “invalid” I know I am using the correct user name and password because they are written down. Help!!

   • 

     V.V.

     November 26, 2018 12:25PM

     Hi Rebecca: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

3. Donna B.

   November 20, 2018 9:34PM

   1. Was almost finished setting up “my social security” account and hit a wrong key. All disappeared. Couldn’t return to my place and now have to begin all over. Why? Please provide a “return to your place” option.
   2. Never received Medicare card in mail. Lost? Stolen?
   Medicare could not give me my Medicare claim # so I could use for a doctor visit while waiting on card to arrive. Medicare office told me I would have to get it from Social Security. I waited on hold OVER 3 HOURS
   only to be told they could not give it to me either. How stupid is this? All that time wasted. No excuses. STOOPID. Asinine. Im angry at my tax payer supported site which has no regard for this tax payer’s time.

4. Frank L.

   November 20, 2018 5:26PM

   This is a nightmare!! I don’t know my password or the answers to the questions, so the reset code I was sent in the mail is useless. I keep getting locked out of my account even if I request help getting my password. Your system is not user friendly at all. So what do you suggest I do since I can’t get past your ridiculous security measures????

   • 

     V.V.

     November 21, 2018 11:27AM

     Hi Frank. Sorry to hear you are having difficulties with your my Social Security account. We offer various ways for you to reset your password. See our Frequently Asked Questions web page for more details.

     For assistance with your account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office.

5. Mike B.

   November 19, 2018 5:58PM

   I set up on line sign in several yrs ago but cannot sign in now! Tried “lost my user name” and was given 1964buckeue which is what i have , but the password i have doesnt work and your system says i have wrong info !
   Help! I need to change bank where my automatic Direct Deposit goes . Thank you.
   Michael (Mike on my social security card) Beall
   703-795-2328

6. Bonnie S.

   November 19, 2018 1:47PM

   all I want to do is have my check sent to another bank.

   • 

     V.V.

     November 19, 2018 1:55PM

     Hi Bonnie. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account.

     If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

     See our Frequently Asked Questions web page for more information.

7. donald v.

   November 19, 2018 11:39AM

   Your filing for an account does not allow US citizens who live in Mexico to apply., The form does not allow people outside the US to apply.

   • 

     V.V.

     November 19, 2018 1:37PM

     Hi Donald. We appreciate you using our blog to communicate with us! At this time you must have a U. S. mailing address to create or to access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact the nearest Federal Benefit Unit or U.S. embassy in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

8. Dennis S.

   November 15, 2018 10:46AM

   I have no middle name. Why can’t I create a mySocial Security account?

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     K.O.

     November 15, 2018 2:37PM

     Hi Dennis. Sorry to hear that you are having difficulty creating your account. If you are still having trouble, please call our dedicated my Social Security – Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “help desk” or contact your local Social Security office. Thanks!

9. Francisco C.

   November 13, 2018 2:44PM

   want to check if you have my correct address
   actual
   Calle de San Justo 103 Apt 1F
   San Juan ,Puerto Rico 00901
   tel787-430-3271
   old
   Cond. Luna 357 apt205
   Calle del Sol 357
   San Juan Puerto Rico 00901

   mi nombre es
   Francisco Carbonell

10. Diane S.

    November 12, 2018 4:09PM

    I am an American citizen living in Canada, how do I set up my Social security account online using a Canadian address and postal code?

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