Comments

1. Maria E.

   July 16, 2018 10:47AM

   We having trouble putting new payee in Florida to my aunt it nothing happened need someone speak Spanish. We have went on April my credit card expired and we going get check in a week didn’t came on the mailbox. I’m here in Dallas Texas.

   • 

     R.F.

     July 16, 2018 5:02PM

     Hello Maria. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please contact your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks!

2. Marie G.

   July 16, 2018 8:41AM

   Hello,
   I am trying to create an account for the first time. After going through the process and entering all the correct info. I received this message:

   “We cannot create an account for the Social Security number you entered.”

   What is the reason for this happening and how can this be recitfied. Has someone other than me created an account using my SSN? Please confirm ASAP.

   • 

     R.F.

     July 16, 2018 4:45PM

     Hello Marie. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

3. jorgen j.

   July 13, 2018 5:44PM

   I have no idea how to create an online account, I have my social security # but no luck getting any further, please help

   • 

     R.F.

     July 16, 2018 2:04PM

     Hello Jorgen. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

4. Sally C.

   July 13, 2018 11:41AM

   This is the most irritating exsperience I have had , trying to get answers to questions on this site is completely useless and calling is just as bad you get no where or the person on the phone does not know what they are doing or talking about , the only answer you can get is everything is pending , if you owed the government they would beat down your door to get what is owed to it but if the government owes you it is pending , this is the worse crap to have to deal with and the people are just plain stupid , you can do something about ignorance but you can not fix stupid and these people are just plain stupid

5. Bob D.

   July 13, 2018 10:06AM

   Hello,

   I am a US citizen and have lived in Germany for the last 38 years. I do not have a US address, how can I set up a account? My last statement received from SS was in the year 2006.

6. Edin A.

   July 11, 2018 10:20PM

   I just wont to have my own account

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     R.F.

     July 12, 2018 9:56AM

     Hello Edin, for assistance with your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

7. Janet L.

   July 11, 2018 12:51PM

   I have been waiting for my letter to arrive I have to update my information for my account email changed
   I need to get in so I can update information the letter with the information I need was suppose to be sent within 5 – 10 days it has been close too 3 weeks have tried to call but I can not get through to anyone is there any other way to contact someone so I can update my login information

   • 

     R.F.

     July 12, 2018 2:10PM

     We apologize for any inconvenience, Janet. For assistance with your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

8. Charolette K.

   July 10, 2018 11:25PM

   Claim Status

9. Jason S.

   July 10, 2018 10:29AM

   Can a legally appointed individual guardian open a My SSA account on behalf of their ward?

10. Robert V.

    July 9, 2018 2:56PM

    Can’t login to ‘MY’ account. The saved info was said to be incorrect. Seems to occur every time I attempt to login.
    Now wait for a letter to be sent, then try again.
    I just want a copy of the award letter, can’t even phone anymore. But then, you’ve all been fired to reduce spending, have to communicate with a machine.
    P.S. your search function is incapable of returning anything relevant PERIOD! What a waste of funds.

Comments are closed.