Don’t Be Misled by False Medicare or Social Security Ads

person on latptopOnline and otherwise, there’s a lot of information out there, and sometimes it’s difficult to tell what sources are credible. With millions of people relying on Social Security, scammers target audiences who are looking for program and benefit information.

The law that addresses misleading Social Security and Medicare advertising prohibits people or non-government businesses from using words or emblems that mislead others. Their advertising can’t lead people to believe that they represent, are somehow affiliated with, or endorsed or approved by Social Security or the Centers for Medicare & Medicaid Services (Medicare).

People are often misled by advertisers who use the terms “Social Security” or “Medicare.” Often, these companies offer Social Security services for a fee, even though the same services are available directly from Social Security free of charge. These services include getting:

  • A corrected Social Security card showing a person’s married name;
  • A Social Security card to replace a lost card;
  • A Social Security Statement; and
  • A Social Security number for a child.

If you receive misleading information about Social Security, send the complete ad, including the envelope, to:

Office of the Inspector General Fraud Hotline
Social Security Administration
P.O. Box 17768
Baltimore, MD 21235

You can learn more about how we combat fraudulent advertisers by reading our publication What You Need to Know About Misleading Advertising.

You can also report Social Security fraud to the Office of the Inspector General.

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82 thoughts on “Don’t Be Misled by False Medicare or Social Security Ads

  1. I have a problem with SSI. I have sent letters to two separate offices and I have yet to get a reply. Why is that? All I am asking for is a replay. They can do that much, can’t they?
    Michael W. Vaughan AZ1 USN (Ret) Veteran

  2. I feel that I cannot open an online account with Social Security without losing the printed statements and other information I receive in the mail and save for years. These are necessary to me for backup in case my computer ever crashes or gets hacked. Please reconsider your policy of “going green”.

    • you can get both , as I do . you can manage your account and make any changes that are needed . from home , even make appointments .

    • You can easily print out the statement as often as you wish. And it’s a great tool because I can see the amount going up each month.
      Just log in, and about halfway down click on
      “Print / Save your Full Statement”.
      Then in the upper right hand corner of the window, click on the printer icon.

  3. I’ve asked. Just trying to get some clarity. Lots of rumors. I’m currently waiting for a decision from SSA Disability. I’ve heard everything from $750. to $2600. a month.
    Contacted local office, was informed no information could be given until determination is made. Looking for another place to live. Don’t know if I even can move,at least.

    • Hello Keith. We pay disability benefits through two programs: Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI).
      The SSI program is a needs-based program that pays benefits to disabled adults and children who have limited income and resources. The Monthly federal SSI payment for an individual in 2018 is: $750.00
      The amount of your disability SSDI benefits are established based on your earnings prior to when you became disabled. If you don’t already have an estimate, you can get your Social Security Statement online with your personal my Social Security account or use our Benefit Calculators to have an idea of how much your benefit amount would be, if your claim for disability benefits is approved.
      We hope this information helps!

  4. I am getting lots of telephone calls from an agency professing to be the SSA they are always early in the morning and include a threat that if I do not answer or return this call I will have to pay the consequences ??

    Another Scam I think ??

      • Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
        The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
        If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks.

  5. Full licit and legal my full with full regard office and scientifiqsfull my – Lucia Nicoleta Glod(Badea NandM) have receive and learn to email\message.

  6. Thank you. The service I checked are valuable to me. The information will be very useful now that I have retired. First ed income living is not so easy.

  7. Can a law be passed that those responsible will be fined for False Medicare or Social Security Ads?
    The media should be held responsible for accepting these ads.

  8. I was filling out a form to see if I would qualify for more SS allotment due to bad health. It directed me to a law firm of Lannella and Mummolo. Is this the way I should go. I just thought I should deal with SSA. Is this legitimate or should I not take their offer..

    • Hello Rose. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.
      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  9. “I’m very concern about having any Medicare for personal use, Sense I’m unemployed and also sense I’ve file for my S.S. and hoping and praying that, I may recieve a new medicare by that!”, “”I can’t afford it any other way!”, “”It’s in the LORD’s hands and I’m going leave it there!”, “”He’ll work it out for my soon!”

  10. Is it true that Social Security benefits are running out?This is NOT an entitlement……………we have all worked for this benefit…

  11. I get daily phone calls from people that say they represent Medicare and are trying to get me to ok the purchase of back, knee, wrist, ,pain cream & ankle braces. Should I be getting these calls or is it a scam?

    I have chronic lower back pain and diabetes type II.

  12. I received an email that said something about my social security statement and wanted me to click on link. I have never received any email about my social security. A statement has never been offered in my 72 years. It felt like a scam so I deleted it and did not click on there link.

  13. Inspector:
    I am Joshua William Peterson by birth, true and correct. I am wondering about the litigation of one of my drug prescriptions. Crystalized Methamphetamine. Prescribed to me. I have a lot of outside problems relating to the drug. If you could keep it as confidential as possible I will be be more inclined to tell you more about the prescribed drug. It has a base (the medicine), and two apparatus necessary for use.

  14. I am getting phone calls about medicare every day. I hang up because they have heavy accents and it sounds like a scam. Am I correct?

    • I too am being bombarded with phone calls saying that Medicare supplemental Ins. Co policies will be drastically reduced etc. I currently have AARP Plan N which they say I cannot go to another plan due to being diabetic and have neropathy in my feet and take gabetentin. I would love to have a reduced premium with no copays but anyone I talk to says I cannot change. Plan G in AARP would cost me $400 a month!! How do I stop these phone calls etc. and how do I know for sure they are scam?

  15. why have I not been billed for medicare premiums for 2 yrs?? u;understand that this should be billed quarterly. I receive a small benefit from SS monthly that is applied to my
    premiums but it is not enough to pay them in full.

    • Hello Janet. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our agents should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

    • Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. Please be cautious about posting personal information on social media and communicating personal information via email.
      For assistance with Social Security benefits and services, call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  16. I have called several times regarding my son’s Medicare card. I don’t understand why I have not received it yet. When I went to the office I put a password on his account so no one could get information unless they know the secret password. I am still waiting for his Medicare card. Which I did both called and physically went to office and requested. I am still w/o it now almost a year later and I cannot access website due to his age. Can someone please help me.

    • Hello Cheri. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

  17. My name is Brandon Traylor I was wondering if I Have ssi Disability I was meant to read to go cover transportation

    • Hello Brandon. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  18. I just had someone contact me saying they where with social security department I didn’t know what to say and at that moment the call was dissconnected

  19. What about Allsup? They claim they have a 96% success rate with SSDI application. I think they bamboozled the SSA. It is like Mr. Social Security who claimed 100% approval. With the new Supreme Court ruling, these companies need to disclose when they tell their clients to get Independent Medical Opinion(IMO) and RFCs. It is like Doctor Shopping. They bamboozled the SSA and can claim 96% success rate.

    Companies like Allsup tell their prospective client to go to their doctor or have another doctor fill out the RFC form before they accept them as clients. Then they submit the RFC form to the SSA and bamboozled the SSA.

    All the big fraud cases are from representatives telling their clients to go doctor shopping. Some even have referrals to a specific crooked doctor.

    • That is very true..I thought i was alone in all this and thinking to myself is it cause of my race or them being ignorant..I fractured my C5 back home came out in 2016 and applied for SSI in rhode island twice and got denied.Due to being sent to a practice nurse and not a neurosurgeon for physical therapy and still denied..Moved out to Tennessee thinkin it be different and better but its the same..Still the same till now Got denied 3times due to lack of papers..Its really hard to get around with medicaid not alot will acceptFrom then on i doctored myself..Alot dont understand of what we gotta go through in so much pain and still be judge as..

  20. I’ve got a congenital bone disease THR ,failed 5 back surgeries and please don’t lower my meds , it may just kill me , my heart is now being effected by the pain from Dr lowering my morphine dose already

  21. Please. Start doing something a lot more to stop this fraud. You’ve got a lot of old people out here that don’t know what they’re doing…. and the rest are so paranoid that they are afraid to do anything. We need help besides the warnings. We’ve got to find a way to put more people & methods of preventing this type of fraud by tracking, arresting & show progress in what’s being done so it truly reduces this type of activity. We’re tired of it but we don’t have the means to stop it.

  22. I AM NOT THE ONE THAT RECEIVES SOCIAL SECURITY IT IS BOTH MY PARENTS CHARLES AND MARTHA JOHNSON THEY LIVE IN BEAVER DAM, KY. THEY BOTH ARE IN THEIR LATE 70’S THEY DO NOT HAVE ACCESS TO INTERNET AND DON’T KNOW HOW TO USE IT ANYWAY. SO I AM THE MIDDLE MAN I WILL INFORM THEM OF THINGS THAT ARE WILL BE PUT ON INTERNET TO CLEAR ANY FALSE LEADING NEWS THEY MAY HEAR. THANK YOU!!

  23. I was told everyone was going to be issued new Medicare cards this year (can’t remember why). Still haven’t heard about it received mine.

    Was I misled? Has there been a delay?

    Thanks.

    • Hi there. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  24. Jim: A lot of us here in Marysville WA are getting phone calls about MEDICARE/MEDICADE. We are getting these 3-5 times a month. You cannot call them back as the phony number is not in service. We get the same thing pertain the IRS. Tried blocking them, but they use an assortment of numbers.

  25. COMMUNICATIONS? If your reported on the NTIS death list? Wouldn’t you think submitting copies of your passport and a LETTER from your local doctor would bring you back to SSDI, when NO OTHER FEDERAL SERVICE (VA(100% Service Connected Disabled), OPM,CPO, FMP ect.) has you as DEAD? And since the US and Ge have agreements, why would ANYONE have to get A STATEMENT FROM THE GE GOVT that I’m alive?
    SO WHAT IS THE LEGAL / POLICY TO COME BACK TO LIFE AND CONTINUE RECEIVING MY SSDI?

    • adding to my issue,
      the SSA IG, was recommended to validate the death file, with another agency and document.
      Also, are new medical report would validate life. Shouldn’t this be done before stopping SSDI.
      If the Reported Individual is actually DEAD, per the SSA they would REQUIRE the DEATH CERTIFICATE, Gov’t Incld SSA Insurance claims.
      THE SSA STILL HAS NO SET REQUIREMENT ON WHAT MUST BE DONE BY THEM OR THE “DEAD” INDIVIDUAL.
      In the case of Service Disabled Vet, wouldn’t continued payment of VA Disibility Vet Doctor and TALKING TO the VET surface? Verify the Death report first. I’m Still rolling.

      “A person may be legally declared death in absentia or legal presumption of death despite the absence of direct proof of the person’s death, such as the finding of remains (e.g., a corpse or skeleton) attributable to that person. Such a declaration is typically made when a person has been missing for an extended period of time and in the absence of any evidence that the person is still alive – or after a much shorter period but where the circumstances surrounding a person’s disappearance overwhelmingly support the belief that the person has died (e.g., an airplane crash).

      A declaration that a person is dead resembles other forms of “preventive adjudication”, such as the declaratory judgment.[1] Different jurisdictions have different legal standards for obtaining such a declaration and in some jurisdictions a legal presumption of death may arise after a person has been missing under certain circumstances and a certain amount of time.” https://en.wikipedia.org/wiki/Declared_death_in_absentia

  26. Why is it so difficult to find how to change address for medicare mailings to me from medicare ? I have sent out notices to everyone I know & still receive mail tagged by post office for wrong address even for groups I know I have notified. Instructions say to go to ‘profile’ page & it did not work. I am disabled vet & meds have control of my mind, but do feel I handled this simple operation correctly with no results. Why does this have to be so frustrating, C.O.A. should be simple.

  27. Bank records showed that since January 2011, the dealer wrote 75
    checks to her or her husband for amounts of up to $47,400, the complaint said.

  28. That was 1993. It would be eight years during which time
    Simon still lived and worked in an art gallery
    an women’s jewelry hour away before the project was advanced enough that he could
    move in.

  29. My mom’s new Medicare card was never received. My father passed away in Feb 2018 and we have since sold the home in SEptember. My mom is in a facility called Kresson Nursing Home located in Voorhees NJ 08084. My mom has demenshia and is unable to communicate. I am the power of attorney and the facility also has these documents.
    Kresson is the one who called to ask me for the new number – I didn’t know there was even a change.
    My mom used to live at 14 Winding Way Road, Stratford, NJ 08084. All of her mail and my dads has been forwarded to my address:10 Tracy Drive Doylestown, PA. How can I get the new card? Do I have to go to Cherry Hill NJ or can I do this at my own center near Doylestown Pa? HELP

    • Hi Donna, thank you for using our blog. Because of privacy and security concerns, you will not be able to conduct Social Security business on behalf of your mother such as request a new Medicare card or change her address unless you are her representative payee. Having a power of attorney, being an authorized representative, or having a joint bank account with your mother does not authorize you to access information on her Social Security record. If your mother does not have a representative payee and she is not capable of managing and directing her Social Security benefits, someone should consider applying to be her payee. To learn more about becoming a representative payee, you can read our publication, “A Guide for Representative Payees” or visit our Representative Payee webpage. You can also call us at 1-800-772-1213 (TTY 1-800-325-0778) to request an appointment.

  30. This is the third year in a row, that Medicare has taken all of the Cola increase. My husband makes 4 times Social Security than I do, and now I pay only $1.00 less than his medicare cost. Anyone else have all Cola taken my Medicare?

  31. I’ve tried many times to pull up my account it worked last year nothing’s been changed but I can’t even sign in. I need a benefit verification letter or my lights get cut off in 2 days. I tried to call they said I had a 1 hour wait. What’s up with that our as a isn’t what it use to be

  32. Q Link cut out my Cell phone service after I bought a 25.00 replacement phone. Now they listed me as Dead and directed me to call social security who will not answer the phone and played a message for me to call some other time. Q-Link then says they don’t cover my zip code (I’m not dead but my cemetery plot will be in the same zip code) Who is screwing around with my ss info???

    • Thank you for contacting us, Charles. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.

      To inquire about your Social Security record, you will have to contact your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

  33. I thought Humana was working as my medicare,but I am still charged a monthly fee for medicare. Please help me understand,

  34. Do I have to take medicare at 65 or will I be penalized. I will be on my husbands insurance for another year. Do I have to still sign up for it at 65 if I have our own insurance. Thank you Audrey

    • Hi, Aubrey. Individuals receiving Social Security retirement benefits, will be automatically enrolled in Medicare Hospital Insurance (Part A) and Medical Insurance (Part B) at age 65. However, a beneficiary may refuse Medicare Part B, during his or her Initial Enrollment Period, if that beneficiary or the spouse, actively works and has coverage under a group health plan, based on that employment, then he or she doesn’t need Medicare part B until the work activity ends or that health care coverage is dropped. We always suggest that individuals speak to their personnel office, health benefits advisor, or health plan representative to see what’s best for them, and to prevent any penalties or delayed enrollment in the future. Please contact your local Social Security office for further assistance or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7:00 a.m. and 7:00 p.m. Thanks!

  35. Thank you for the help, I will be attendting a Medicare information meeting in Windermere FL tomorow at 1 pm.

    I turn 65 on July 1st so I want to be ready.

  36. We have received numerous phone calls from persons claiming to be from Medicare. They first ask if we received the new medicare card and want us to confirm by giving them the number in the card. Supposedly, they will activate other benefits we are entitled, such as medical devices or equipment. They have some personal information (full names and even the birth date), but we have not provided any at all. Is it a scam?

  37. My mom was getting calls from someone saying they were from medicare. She gave them her social security number. The wanted her Medicare card ID also. Fortunately she didn’t have her card. What should we do?

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