Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Duncan L.
I am trustee for my friend and I would like to report the death of Bettye W Little on Jan 10 2019. How can I get this done.
V.V.
Duncan, we are very sorry for your loss. Typically, the funeral director notifies us of an individual’s passing by contacting the local Social Security office. To verify this information was reported, you can call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. or you can contact your local Social Security office directly. Thanks.
abdul r.
hi
I wanted to fax my part b form for medicare but could not find any info on site
may be I was not looking in the right place?
thanks
abdul
V.V.
Hi Abdul. We cannot accept faxed applications. However, if you need to submit other information as requested by your local office, you will need to contact them for their fax number.
Stacy D.
I am trying to change the address on my mom’s Medicare card. When I call 800-772-1213, they say that it will be an hour wait, so I decided to try to change it on line, but there doesn’t seems to have a function to make that change. If you could contact me at 206-660-8817 or email at deuels27@msn.com, I would appreciate it! Thank you! Stacy Deuel on behalf of my mom, Sonia Naus.
V.V.
Hi Stacy. If your mother gets Social Security benefits (retirement, survivors, or disability) or is enrolled in Medicare, she can create a my Social Security account to change her address online.
If she gets SSI, does not have a U.S. mailing address, or is unable to change her address online, she can:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or
•Contact her local Social Security office.
Because of privacy and security concerns, you will not be able to conduct Social Security business on behalf of your mother unless you are her representative payee. Having a power of attorney, being an authorized representative, or having a joint bank account with your mother does not authorize you to access information on her Social Security record. If your mother does not have a representative payee and she is not capable of managing and directing her Social Security benefits, someone should consider applying to be her payee. To learn more about becoming a representative payee, you can read our publication, “A Guide for Representative Payees” or visit our Representative Payee web page. You can also call us at 1-800-772-1213 (TTY 1-800-325-0778) to request an appointment.
CHARLES A.
I did not receive my monthly benefit check usually due on the second Wednesday of each month. Please help. My bank did not get the direct deposit on 2/13/19. Deposits were received for December 2018 and January 2019.
Thank you for your assistance.
V.V.
Hi Charles, thank you for using our blog. For information on how to report a missing payment, check out our Frequently Asked Questions web page.
George W.
I previously had requested to have my PartD premiums to AETNA INS deducted from my SSA payment but would like to cancel this action. How is best way to get this done?
V.V.
Hi George, thank you for your question. To change how you are paying the premiums for your Medicare Advantage Plan, please contact the plan directly.
Steven F.
How can I find out how many Social Security credits I have towards retirement benefits? I know I need 40 and my last statement was in 2005. I had 36 at that time. I also know that by drawing a pension my benefits will be affected. Please advise.
Thank you so much.
V.V.
Hi Steven: Your Social Security Statement will tell you how many credits you have if you’re not insured. Check out our Frequently Asked Questions web page for details on how to obtain your Statement.
bonnie r.
I have an account with mysocial security.but don’t remember any information so there is no way to get help on line except calling the main number it would be nice if there was someone to chat with to help with this issue
A.C.
Thanks for your question, Bonnie. We offer a few different ways to reset your password or retrieve your username. For more information, check out our Frequently Asked Questions. You can also contact your local Social Security office for assistance. We hope this helps.
Shenandoah
what does it mean when the word “VOID” is marked on some SS cards? can someone still get a job? join the military? just need some clarification thanks!
V.V.
Thanks for using our blog, Shenandoah. Check out our Types of Social Security Cards web page for details on the three types of Social Security cards that we issue.
Michael K.
Dear Social Security,
On March 10, 1016, I paid $487.20 and on June 8, 2016, I paid $365.40 both via my US Bank Visa Card for Parts A & B of my Medicare. However, when payment was auto-deposited to my checking account, those same amounts were deducted from their respectable deposit. Consequently, I paid the Medicare premiums twice. I have brought this error to the attention of my local office a few times and each time they assure me the correction will be paid. I also endeavored several times to locate and connect with the correct link on your web site to notify of this discrepancy; and, yours appears to be the most relevant. I did not feel safe displaying my SSN, but my contact information is:
Michael K. Skelton
Ohio 43016-8009
2625
e-mail: mks8866@gmail.com (best way to contact me)
If further information is required, please let me know and I look forward to your response.
Thank you,
Michael Skelton
V.V.
Thank you for contacting us, Michael. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.
We suggest you continue working with your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email.
Robert R.
How can I find information about a deceased parent who changed her name and get a copy of the document that she used to effect the name change?
V.V.
Hi Robert, thank you for using our blog to ask your question. Check out our Frequently Asked Questions web page on how to obtain a deceased person’s Social Security number application.